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Gulf Coast Adventure Rentals

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Gulf Coast Adventure Rentals Reviews (1)

Due to an incorrect website listing we were unable to complete this customer's orderPer our terms of sale agreement ***, we have the right to cancel an order for any reason at any time, which includes listing errorsAfter catching the error, we cancelled
this customer's order and other customer ordersHis money was completely refundedOut of the six customers *** *** was the only customer who could not understand the situationIn fact, he refused to understand itI have the phone call recordedHe started to scoff, raise his voice, changed his tone and was very rude to the customer service representative who was trying to assist himAt no point in the conversation was he willing to hear any alternatives to the situation other than his demands that we sell him products for the cost of 2. After about minutes into a very one sided and very aggressive conversation between *** *** and my employee, he then was demanding my personal infoAt this point in the call my customer service rep was stressed out and she did refuse to give my name at first (Which I have already discussed with her about how she handled that question)I was out of town so there was no way he would have been able to speak with me and there was no "manager" higher up than the customer service agent he as already dealing with.After coming back to work and reviewing the phone call recording and the service ticket created by *** *** I determined we wound not be able to give him what he was demanding, which was $worth of material for $7.86. I responded to his service ticket with my decisionA couple days later he sent an email, but this time demanding that we sent him the material or else he will use the Revdex.com against usI stick to my previous decisionI will not be honoring this demandsPer our terms of sale agreement that is agreed upon during the checkout procedure, we have the right to cancel an order at any time for any reason***Cancellations & Order issues
We reserve the right to cancel your order at any time and for any
reasonsSometimes orders are unable to be filled due to a variety of
reasons including the following: backorders, product issues, listing
errors, staffing issues, shipping issues and other situations that may
prevent us from being able to complete your orderWe will always cancel
the order, void the transaction or refund your money accordingly
We reserve the right to change our Terms of Sale at any time

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Address: 2415 S Highway 17, Milton, Florida, United States, 29576-7641

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