After careful review of our clients concern, we made contact with our program administrator and opened a case for investigationThe program is simple, as it only requires a client to come in with their certificate, and test drive the car of their choice.At that point, the certificate gets validated, and the clients information gets entered in their system, which includes their home address, as the [redacted] gets mailed directly to the client's address.Neither Intice nor our company have ever registered the clients visit and test drive, therefore, at this point we have two alternatives for card validation and redemption.First option; Client can furnish us the date and time of visit, and the name of the sales consultant that was of service during their visit, so we can further look into a match, orOption two: Client can re-print the certificate, and make an appointment for test drive the car and validate her certificate.At this point, we do not have the client registered in any of our systems, reason why the card was never received, and we are happy to assist at this level, or any level the client desires, as we alsohave not received any correspondence nor direct communication from the client that can allow us to resolve the matter and respond directly.Hope that this information is of help,**
Thank you for extending the information at handYour detail overview helped us identify that your visit was registered using the wrong promotion code, therefore failing to identify and produce the visa card, matter that we sincerely apologize for and are immediately to correct.It is our sincere intention(and the program is designed to) honor every promotion offered to our guests, with the up most transparency and openness possibleIn the event human error is discovered, corrective action is immediately taken.Rest assured that the first step that has taken effect already, is to re code your visitThis step has produced the promotional [redacted] already and will get processed to the address given aboveThe second step and change taken, is to use a digital guest registry system, designed to avoid manual entries for maximum efficiency, and thus prevent the chances of this event from re occurringAnd third and final step to take: Is to train our staff to be more careful about our performances, as at times, even those small entry errors can have a great impact and inconvenience to our clientsAgain, our sincere apology for this error and hope that the event has not cause a deep inconvenience
Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Complimentary Factory Service Intervals have time and mileage sequences In order to grant the proper and complete number of services as specified, Toyota of Berkeley is happy to extend you the additional factory service needed, within the next months, complimentary This complimentary service will allow you to enter the correct mileage and time cycle the factory service requires In advance, we will like to thank you for the opportunity to serve you, and remain open to any additional questions or concerns you may have All the Best,
After careful review of our clients concern, we made contact with our program administrator and opened a case for investigationThe program is simple, as it only requires a client to come in with their certificate, and test drive the car of their choice.At that point, the certificate gets validated, and the clients information gets entered in their system, which includes their home address, as the [redacted] gets mailed directly to the client's address.Neither Intice nor our company have ever registered the clients visit and test drive, therefore, at this point we have two alternatives for card validation and redemption.First option; Client can furnish us the date and time of visit, and the name of the sales consultant that was of service during their visit, so we can further look into a match, orOption two: Client can re-print the certificate, and make an appointment for test drive the car and validate her certificate.At this point, we do not have the client registered in any of our systems, reason why the card was never received, and we are happy to assist at this level, or any level the client desires, as we alsohave not received any correspondence nor direct communication from the client that can allow us to resolve the matter and respond directly.Hope that this information is of help,**
Thank you for extending the information at handYour detail overview helped us identify that your visit was registered using the wrong promotion code, therefore failing to identify and produce the visa card, matter that we sincerely apologize for and are immediately to correct.It is our sincere intention(and the program is designed to) honor every promotion offered to our guests, with the up most transparency and openness possibleIn the event human error is discovered, corrective action is immediately taken.Rest assured that the first step that has taken effect already, is to re code your visitThis step has produced the promotional [redacted] already and will get processed to the address given aboveThe second step and change taken, is to use a digital guest registry system, designed to avoid manual entries for maximum efficiency, and thus prevent the chances of this event from re occurringAnd third and final step to take: Is to train our staff to be more careful about our performances, as at times, even those small entry errors can have a great impact and inconvenience to our clientsAgain, our sincere apology for this error and hope that the event has not cause a deep inconvenience
Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Complimentary Factory Service Intervals have time and mileage sequences In order to grant the proper and complete number of services as specified, Toyota of Berkeley is happy to extend you the additional factory service needed, within the next months, complimentary This complimentary service will allow you to enter the correct mileage and time cycle the factory service requires In advance, we will like to thank you for the opportunity to serve you, and remain open to any additional questions or concerns you may have All the Best,