Gulf Coast Matchmaker International, LLC

Business states that consumer was charged for a service that was rendered but was unable to be completed due to consumer failure to contact the businessInitially, business was called out to service an ovenBusiness quoted consumer a price for the replacement part but consumer
declined purchase by the business as they wished to purchase the part on his own Business informed consumer that he usually does not install parts purchased by consumers but was making an exception in this caseTwo weeks later consumer calls business to install the partBusiness went ahead and worked around his schedule to install the part but unfortunately the oven was not operating properly after the installationAt that point, business needed more time to diagnose the issue but consumer was irate and business could not negotiate a solutionThe next day the business called the consumer but consumer was busy and said he would contact business back to set up an appointmentConsumer never called business back and this complaint is the first time he hears back from the customer since that callIf the business would have purchased the part and it was indeed defective then the business would be obliged to obtain a replacementBusiness is willing to return to customer household to properly diagnose the problem at a time that would be fit for both partiesBusiness would like consumer to contact them directly to set up an appointment so the issue may be resolved