New customer, I called several times checking about the serviceWas given several different amounts and chargesThat was resolvedHowever, after speaking with that agent about the auto draft option, she transferred me to billingI ended up hanging upThese people are the RUDEST!! I was told " YOU don't pick the date you want to pay, it's the system and it picks the billing date!" My service began, and the bill was due 3.28.16? That is my billing date, and if I chose to use the "smart pay" it would be taken from my account on the 28th of each monthThe FIRST bill however shows the "Billing Period" March - April It's March 30th and I am being informed of a LATE FEE???? How can I be charged for a full day of service when the hook up wasn't finished until almost noonHow can they charge and bill me and tell me I'm LATE after days? That is not a month unless they have a new calendar? The "Smart pay" is not an option.Avoid Cox!!
We've been with Cox for years now and thus the new customer bundle contract has now expiredThey constantly we're adding monies throughout the contract and now have raised the price another $saying we've got a special package price stillTwo in fact one for a year the other for but still costs $moreThey had no empathy for our excellent payment record and addition to the contract ie Security and the only way they would lower payment was to downgrade our service! I think after two years of a perfect record it's absolutely outrageous that that was the only option offeredWe are now going to look into other companies and feel that we've been conned along the way and knowing it easier to stay with a company you know than change everything they raise the price and don't budge or have any interest in keeping an excellent customerWe've hadItching but trouble with the InternetThey've had to change wifi box timesI have to reboot it daily and for this wonderful service (not) they want $moreFaithfully in disgust
I transferred service from one location in Las Vegas to another because I movedMy first billing after the move had two items on it that was never there beforeOne is a $6.99/month Gateway Modem Equipment Fee, the other is a $6.99/month Cox Service Protection Plan(Both had a separate $Partial Month Service charge)Neither items I was told about at the time I talked with customer service when I requested the transfer of serviceCox just added it on their ownI called customer service and told them about the extra chargesI was told it would be eliminatedWhen I checked the online accounting activity Cox only partially adjusted both charges
Have had problems regarding billing. Them telling me one thing and then get a bill for something different. Very frustrating. They lie to get you to stay with them. This is really upsetting. Will be contacting an attorney.
Sometimes this company charges you a "returned payment fee" of $25.00 specially if you are using your credit cards. Not happy how their billing department. System not on real time.
I transferred service from one location in Las Vegas to another because I moved. My first billing after the move had two items on it that was never there before. One is a $6.99/month Gateway Modem Equipment Fee, the other is a $6.99/month Cox Service Protection Plan. (Both had a separate $1.63 Partial Month Service charge). Neither items I was told about at the time I talked with customer service when I requested the transfer of service. Cox just added it on their own. I called customer service and told them about the extra charges. I was told it would be eliminated. When I checked the online accounting activity Cox only partially adjusted both charges.
We've been with Cox for 2 years now and thus the new customer bundle contract has now expired. They constantly we're adding monies throughout the contract and now have raised the price another $30 saying we've got a special package price still. Two in fact one for a year the other for 2 but still costs $30 more. They had no empathy for our excellent payment record and addition to the contract ie Security and the only way they would lower payment was to downgrade our service! I think after two years of a perfect record it's absolutely outrageous that that was the only option offered. We are now going to look into other companies and feel that we've been conned along the way and knowing it easier to stay with a company you know than change everything they raise the price and don't budge or have any interest in keeping an excellent customer. We've had. Itching but trouble with the Internet. They've had to change wifi box 3 times. I have to reboot it daily and for this wonderful service (not) they want $30 more. Faithfully in disgust.
I have been paying $99 a month for their highest internet speed of 300 Mbps for years. Overtime I do a speed check I rarely get higher then 60 Mbps. I've been told that this is good enough. Only 2 times did the representative get it working properly. Speeds were just under 200. My internet was flying both times but it doesn't last for long. One women told me that I needed to have 2 modems and set it up so I would pick it up at the store. I thought about it and decided it was crazy. That is what the gentleman told me when he got my speed to 178 Mbps. I've been a Cox customer for 20 years. The cost of my bundle is now $326.00!! The only reason I am with Cox now is because you don't have a contract. I intend on researching other companies and I will be leaving Cox.
Absolutely frustrated with Cox and do not trust this company whatsoever. FIRST issue was a "Bait and Switch". It began when a representative told me about a packaged deal. Get channels 1-24 plus 4 movie channels for $66.99 (only $5 more dollars than you are currently paying). This was installed and I only got channels 1-17 plus I was told the movie channels are temporary. Called to complain and they said this is what the package is. After much complaining they reduced my payments by $10 for the following months. SECOND issue: I saw two withdrawals from Cox on my bank account on the same exact day. One for $66.99 and a second for $66.22. I called COX and the rep told me they only see one charge for $66.22. Would not provide me with an additional contact to email. Told me to call my bank and then if necessary print out a statement and bring it to a Cox service location to get figured out. I called my bank and they confirmed they charged me twice. They have now filed a claim to resolve.
New customer, I called several times checking about the service. Was given several different amounts and charges. That was resolved. However, after speaking with that agent about the auto draft option, she transferred me to billing. I ended up hanging up. These people are the RUDEST!! I was told " YOU don't pick the date you want to pay, it's the system and it picks the billing date!"
My service began, 3.8.16 and the bill was due 3.28.16? That is my billing date, and if I chose to use the "smart pay" it would be taken from my account on the 28th of each month. The FIRST bill however shows the "Billing Period" March 08 - April 07.. It's March 30th and I am being informed of a LATE FEE????
How can I be charged for a full day of service when the hook up wasn't finished until almost noon. How can they charge and bill me and tell me I'm LATE after 21 days? That is not a month unless they have a new calendar?
The "Smart pay" is not an option.Avoid Cox!!
My wife and I have been a Las Vegas Cox Cable subscriber for over ten years and a
year or so ago, upgraded to bundled service with expanded cable/internet/phone and
unlimited long distance, moving our wire line service to Cox in order to maintain the
existing number. This was accomplished with minimum problems although lately it
has been subject to random interruptions in service. More recently, I was offered a
no cost modem exchange with promises of improved speeds. When I returned the old
modem to the Rancho Service Office, I mentioned that my wife had recently deceased
and would prefer that her name be removed from the bill; no other change was desired.
This was on a Saturday and Monday, I discovered that I was without phone, internet or
extended cable. Then, after a call from my Verizon cell phone, some service was re-established but still without any phone. Adding to the problem, it appeared that a new
number had been assigned but not yet working, even though Cox assured me that my
old number could be recaptured. It is now more then a week later and I'm still unable
to receive any calls on the Cox phone. Calls to the old or new number are interrupted
with a "not in service" message. I urge anyone to strongly resist any changes to their
billing. For myself, I just opened escrow on a place outside the Cox service area as
my most practical long term solution.
New customer, I called several times checking about the serviceWas given several different amounts and chargesThat was resolvedHowever, after speaking with that agent about the auto draft option, she transferred me to billingI ended up hanging upThese people are the RUDEST!! I was told " YOU don't pick the date you want to pay, it's the system and it picks the billing date!" My service began, and the bill was due 3.28.16? That is my billing date, and if I chose to use the "smart pay" it would be taken from my account on the 28th of each monthThe FIRST bill however shows the "Billing Period" March - April It's March 30th and I am being informed of a LATE FEE???? How can I be charged for a full day of service when the hook up wasn't finished until almost noonHow can they charge and bill me and tell me I'm LATE after days? That is not a month unless they have a new calendar? The "Smart pay" is not an option.Avoid Cox!!
We've been with Cox for years now and thus the new customer bundle contract has now expiredThey constantly we're adding monies throughout the contract and now have raised the price another $saying we've got a special package price stillTwo in fact one for a year the other for but still costs $moreThey had no empathy for our excellent payment record and addition to the contract ie Security and the only way they would lower payment was to downgrade our service! I think after two years of a perfect record it's absolutely outrageous that that was the only option offeredWe are now going to look into other companies and feel that we've been conned along the way and knowing it easier to stay with a company you know than change everything they raise the price and don't budge or have any interest in keeping an excellent customerWe've hadItching but trouble with the InternetThey've had to change wifi box timesI have to reboot it daily and for this wonderful service (not) they want $moreFaithfully in disgust
I transferred service from one location in Las Vegas to another because I movedMy first billing after the move had two items on it that was never there beforeOne is a $6.99/month Gateway Modem Equipment Fee, the other is a $6.99/month Cox Service Protection Plan(Both had a separate $Partial Month Service charge)Neither items I was told about at the time I talked with customer service when I requested the transfer of serviceCox just added it on their ownI called customer service and told them about the extra chargesI was told it would be eliminatedWhen I checked the online accounting activity Cox only partially adjusted both charges
Have had problems regarding billing. Them telling me one thing and then get a bill for something different. Very frustrating. They lie to get you to stay with them. This is really upsetting. Will be contacting an attorney.
Sometimes this company charges you a "returned payment fee" of $25.00 specially if you are using your credit cards. Not happy how their billing department. System not on real time.
I transferred service from one location in Las Vegas to another because I moved. My first billing after the move had two items on it that was never there before. One is a $6.99/month Gateway Modem Equipment Fee, the other is a $6.99/month Cox Service Protection Plan. (Both had a separate $1.63 Partial Month Service charge). Neither items I was told about at the time I talked with customer service when I requested the transfer of service. Cox just added it on their own. I called customer service and told them about the extra charges. I was told it would be eliminated. When I checked the online accounting activity Cox only partially adjusted both charges.
We've been with Cox for 2 years now and thus the new customer bundle contract has now expired. They constantly we're adding monies throughout the contract and now have raised the price another $30 saying we've got a special package price still. Two in fact one for a year the other for 2 but still costs $30 more. They had no empathy for our excellent payment record and addition to the contract ie Security and the only way they would lower payment was to downgrade our service! I think after two years of a perfect record it's absolutely outrageous that that was the only option offered. We are now going to look into other companies and feel that we've been conned along the way and knowing it easier to stay with a company you know than change everything they raise the price and don't budge or have any interest in keeping an excellent customer. We've had. Itching but trouble with the Internet. They've had to change wifi box 3 times. I have to reboot it daily and for this wonderful service (not) they want $30 more. Faithfully in disgust.
I have been paying $99 a month for their highest internet speed of 300 Mbps for years. Overtime I do a speed check I rarely get higher then 60 Mbps. I've been told that this is good enough. Only 2 times did the representative get it working properly. Speeds were just under 200. My internet was flying both times but it doesn't last for long. One women told me that I needed to have 2 modems and set it up so I would pick it up at the store. I thought about it and decided it was crazy. That is what the gentleman told me when he got my speed to 178 Mbps. I've been a Cox customer for 20 years. The cost of my bundle is now $326.00!! The only reason I am with Cox now is because you don't have a contract. I intend on researching other companies and I will be leaving Cox.
Absolutely frustrated with Cox and do not trust this company whatsoever. FIRST issue was a "Bait and Switch". It began when a representative told me about a packaged deal. Get channels 1-24 plus 4 movie channels for $66.99 (only $5 more dollars than you are currently paying). This was installed and I only got channels 1-17 plus I was told the movie channels are temporary. Called to complain and they said this is what the package is. After much complaining they reduced my payments by $10 for the following months. SECOND issue: I saw two withdrawals from Cox on my bank account on the same exact day. One for $66.99 and a second for $66.22. I called COX and the rep told me they only see one charge for $66.22. Would not provide me with an additional contact to email. Told me to call my bank and then if necessary print out a statement and bring it to a Cox service location to get figured out. I called my bank and they confirmed they charged me twice. They have now filed a claim to resolve.
New customer, I called several times checking about the service. Was given several different amounts and charges. That was resolved. However, after speaking with that agent about the auto draft option, she transferred me to billing. I ended up hanging up. These people are the RUDEST!! I was told " YOU don't pick the date you want to pay, it's the system and it picks the billing date!"
My service began, 3.8.16 and the bill was due 3.28.16? That is my billing date, and if I chose to use the "smart pay" it would be taken from my account on the 28th of each month. The FIRST bill however shows the "Billing Period" March 08 - April 07.. It's March 30th and I am being informed of a LATE FEE????
How can I be charged for a full day of service when the hook up wasn't finished until almost noon. How can they charge and bill me and tell me I'm LATE after 21 days? That is not a month unless they have a new calendar?
The "Smart pay" is not an option.Avoid Cox!!
My wife and I have been a Las Vegas Cox Cable subscriber for over ten years and a
year or so ago, upgraded to bundled service with expanded cable/internet/phone and
unlimited long distance, moving our wire line service to Cox in order to maintain the
existing number. This was accomplished with minimum problems although lately it
has been subject to random interruptions in service. More recently, I was offered a
no cost modem exchange with promises of improved speeds. When I returned the old
modem to the Rancho Service Office, I mentioned that my wife had recently deceased
and would prefer that her name be removed from the bill; no other change was desired.
This was on a Saturday and Monday, I discovered that I was without phone, internet or
extended cable. Then, after a call from my Verizon cell phone, some service was re-established but still without any phone. Adding to the problem, it appeared that a new
number had been assigned but not yet working, even though Cox assured me that my
old number could be recaptured. It is now more then a week later and I'm still unable
to receive any calls on the Cox phone. Calls to the old or new number are interrupted
with a "not in service" message. I urge anyone to strongly resist any changes to their
billing. For myself, I just opened escrow on a place outside the Cox service area as
my most practical long term solution.