Gulf Coast Windows & Energy Products

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While the expected delivery of materials should finally finish the job, we will have to wait and seeThe delivery last month should have finished the job Regards, [redacted] and [redacted] ps - we cleaned the carpet

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. Complaint Detail / ProblemComplaint Type:Product IssuesselectProblem:Please refer to previous complaint # [redacted] . My window that Gulf Coast Windows installed has NOT been replaced as they promised. It is still defective. It is still leaking into my home, draperies, carpet, wood flooring, furniture. We first reported this problem on April 20. I think 5! months has been long enough for this problem to be solved!!!TranslateDesired Resolution / OutcomeDesired Resolution:ReplacementselectDesired Outcome:Replace this window immediately.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I still haven’t received my refundCase# [redacted] Regards,

The company has contacted the customer this week to schedule a "customer service appointment" to install a complete new multipoint hardware assembly (all mechanical operational components), which was provided by the door manufacturerThis solution had not been attempted before --as only the handle hardware was assessed to be the cause of the customer's warranty claimConsequently, the customer has refused access when we informed customer that we have received the parts needed to resolve operational issues with their doorUnfortunately, the company is attempting to provide a solution to customer's warranty claim and the customer is not willing to schedule a "free of charge" service appointmentAfter the customer refused to schedule an appointment, our customer service manager forwarded an email to the customer to confirm their positionThe company awaits the opportunity to resolve the customer's warranty claim, so any assistance to resolve this complaint would be appreciated

We have been to the home to fix the leak and were unaware that the problem is still occurringWe have a insulated glass unit on order for the customer and we have communicated with the customer several times and he has not mentioned the leaking windowWe will send a service tech to repair immediately

We will refund all monies by week endGM

We apologize for the manufacture's defective frame that has apparently warped due to the [redacted] climateThe company will again contact the customer and reorder a new window and/or the appropriate parts to resolve the problemWhen the new parts arrive to our warehouse, we will contact the customer to schedule a service appointment