Gulf Construction Company

We apologize for the lack of accurate communication during this process There was indeed an in-home appointment, booked under [redacted] and [redacted] I am sorry that the order was never finalized We would like to take this opportunity to better serve this customer We can schedule a different sales person out to the house, with instruction to give the customer a quote on their flooring project during their appointment and to also apply a discount from the regular price I am truly sorry for the inconvenience, and appreciate the Bureau's help in addressing this issue Giuliano [redacted] Customer Service Manager

We are very sorry for the lack of communication regarding the installation process When the installers arrive at a job site, we prefer that all the furniture is already moved, or all the furniture except the items that we are scheduled to move There is little value in waiting for the furniture to be moved around, and due to the way the cuts and fill cuts work according to the measure/layout, it may even be impossible to "split" an installationThis process should have been thoroughly explained to you prior to installation I apologize that we did not take the proper time to explain that, and thus do a better job servicing this order We strive to offer value, professional installation, and excellent overall service each and every day Unfortunately, we failed to do just that in this case The sales person, the sales manager, and the subcontracted installer involved in this transaction are all being informed of the specific nature of your Better Business complaint, and will be dealt with accordingly We apologize for the inconvenience, and we appreciate you rearranging your schedule to make the completion of the installation possible Giuliano [redacted] Customer Service Manager Carpet King [redacted] Minneapolis, MN Office 612-287-Fax 612-588-

In light of our customer's concerns, Carpet King has hired a certified independent carpet inspector to assess the issue on site I am attaching their report hereThe independent inspector's report states that "...I examined the seam construction The seam edges were tightly fitted up to
each other, having no gaps or overlaps The seam edges were sealed when checked under UV light Conclusion There was no clear advantage as to the seam placement in the current or previous installation Both installation would be in compliance with the Carpet and Rug Institute's Installation Standard pertaining to the seam placement...The seam construction was in compliance with the CRI Installation Standard, "Proper Seam Characteristics; with any seaming method a properly constructed seam: has cleanly trimmed edges properly secured with edge/seam sealer Has tightly abutted edged without gaps or overlaps Maintains reasonable pattern match where applicable Will not be invisible." We apologize for our customer's inconvenience Giuliano *** Customer Service Manager

I am rejecting this response because:
It is not so much that I am rejecting the response as it is that I will never shop at Carpet King again (and I have two more entire floors of my house to remodel - sq feet) and I will actively work to tell people NOT to go thereI submitted this complaint, but before doing that, I called the store and the "manager" said he would get back to me - he never didI still have not heard from himThis is unacceptable

I am rejecting this response because: Not only is the seam in the middle of the floor, but as you walk on it it feels like there is a cord or rope under the seam that makes it more visible and uncomfortable to walk onIt is raisedI don't care if the seam is tight and put together correctly it is raised and very noticeableWe want something done to resolve this

MsW., We apologize for the lack of clear communication during this process, and for the lack of proper cleaning of the job site After the installer looked at the fridge, we believe that it is not feasible that he scraped, and furthermore dented, the fridge while he moved
it in and out However, we are open to working towards a reasonable resolution to this matter Please get an estimate to repair/replace the panel of the fridge We will review the estimate, and present you with more options at that time Thank you, Giuliano *** Customer Service Manager Carpet King *** * *** ** * Minneapolis, MN Office ###-###-#### Fax ###-###-####

We are very sorry for the lack of communication regarding the installation process.     When the installers arrive at a job site, we prefer that all the furniture is already moved, or all the furniture except the items that we are scheduled to move....

 There is little value in waiting for the furniture to be moved around, and due to the way the cuts and fill cuts work according to the measure/layout, it may even be impossible to "split" an installation. This process should have been thoroughly explained to you prior to installation.  I apologize that we did not take the proper time to explain that, and thus do a better job servicing this order.   We strive to offer value, professional installation, and excellent overall service each and every day.  Unfortunately, we failed to do just that in this case.   The sales person, the sales manager, and the subcontracted installer involved in this transaction are all being informed of the specific nature of your Better Business complaint, and will be dealt with accordingly.   We apologize for the inconvenience, and we appreciate you rearranging your schedule to make the completion of the installation possible.   Giuliano [redacted] Customer Service Manager Carpet King [redacted] Minneapolis, MN 55411 Office 612-287-1714 Fax 612-588-2401

We apologize for the lack of accurate communication during this process.  There was indeed an in-home appointment, booked under [redacted] and [redacted].  I am sorry that the order was never finalized.   We would like to take this opportunity to better serve this customer.  We can...

schedule a different sales person out to the house, with instruction to give the customer a quote on their flooring project during their appointment and to also apply a discount from the regular price.   I am truly sorry for the inconvenience, and appreciate the Bureau's help in addressing this issue.   Giuliano [redacted] Customer Service Manager