I have just left a message for Mr. [redacted] in order to resolve any issues he may have, if related to our work. Any issues regarding our repairs as per the estimate we will make sure to take care of. I could not get ahold of the customer, once we receive a call back we will see what we...
could do. Thank you for your time. Jay S[redacted] - Manager - 317-842-3490
To Revdex.com of Central Indiana,
Miss [redacted] brought in her 2006 Saab 9-3 for repairs on the front end collision of her vehicle on 06/22/2017. Before dropping off her vehicle, we were trying to locate used parts to help Miss [redacted] on the...
price. Miss [redacted] dropped off her vehicle to our location and most used parts were not available. We contacted Miss [redacted] and let her know the parts needed would be from the dealership - Falcone Saab. We also let Miss [redacted] know that her headlamps were damaged and she did not want to replace her headlamps because of the cost. The tabs were broken on the headlamps, so we told her we could still reuse her headlamps. The estimate to repair the vehicle was agreed with Miss [redacted] for a total of $2800. We received the approval and proceeded with ordering her parts (the hood, front bumper, grille, radiator support and a few other minor parts). After we started repairs, we pulled the vehicle outside to proceed with the next step, the paint process. The next morning we came into the shop and were ready to pull her vehicle in line to be painted. The key would not turn in the ignition, but would still lock and unlock her vehicle. We contacted Miss [redacted] and let her know of the issue, and asked her if she had another key. She did not have another key. Miss [redacted] stated, to make sure the battery cables were tight. More than likely she has had this issue before. We checked the cables, the fuses, and tried to diagnose why the key would not turn, but did not have any luck. We are a collision repair center, not a mechanic shop. We told Miss [redacted] again about the issue and contacted the mechanic shop next door to us, and they told us they could not figure it out because they do not work on Saabs. After researching online, we noticed this is a common issue with the year, make and the model of her vehicle. We told Miss [redacted] we were going to proceed with repairs by pushing her vehicle manually throughout our building (average 10 yards at the most per time needed moved). We completed the vehicle repairs as per the estimate agreed with Miss [redacted]. We contacted Miss [redacted] and let her know the repairs were completed and that her vehicle needs to go to a dealership; we recommended Falcone Saab- a local Saab dealer. We told Miss [redacted], if the issues were related to our repairs, we would take care of the payment. Miss [redacted] stated, she only deals with her own mechanic- [redacted] Saab. The vehicle was ready to leave our shop on 7/15/2017, and Miss [redacted] wanted us to tow her vehicle to her mechanic. We did not release the vehicle until payment was made, which wasn't until 7/18/2017. Miss [redacted] proceeded to argue with us about not towing the vehicle out of our shop on 7/15/2017, instead of 7/18/2017. We told her, we could not tow it out of our shop without payment. We agreed with Miss [redacted] that we would reimburse her for a car rental for the three days to come to an agreement with her, with the value of $200. We discounted $400 off the original agreed amount of $2800. $200 was supposed to be used for the car rental and the car rental company required a $200 deposit, which Miss [redacted] stated she could not afford. We told Miss [redacted], the deposit needs to be returned back to Maaco, once she returns her car rental. We never received the deposit back. Also, when the vehicle was towed from our shop to her Maaco, Maaco paid for the towing- $55.00.
Miss [redacted] contacted us and told us we have to pay for the repairs for her key not working a few days after being at the Saab dealership and she stated the price of $1000. We told Miss [redacted], we need confirmation and need to know how this would be caused from our shop. We received the information from Miss [redacted] to contact Seve B[redacted] from the [redacted] Saab service department- [redacted]. We contacted Mr. B[redacted] and were told that he had to work on her battery, replace a chip in her key and reprogram her key to work with her vehicle. We asked Mr. B[redacted], could this be related to anything we have repaired on Miss [redacted]s vehicle? Mr. B[redacted] could not determine the cause of her key not working in her ignition, if it was due to our work or natural causes. We contacted Miss [redacted] and told her we could not pay for repairs not related to our work. I have attached the payment receipt and the agreed estimate to this email. The payment receipt shows the discount of $400, so the final payment for Miss [redacted] shows for $2400. If you have any questions, please contact me at (317)842-3490 or my cell [redacted].
Thank you,
Mohammed S[redacted] (Manager)
I have just left a message for Mr. [redacted] in order to resolve any issues he may have, if related to our work. Any issues regarding our repairs as per the estimate we will make sure to take care of. I could not get ahold of the customer, once we receive a call back we will see what we...
could do. Thank you for your time. Jay S[redacted] - Manager - 317-842-3490
To Revdex.com of Central Indiana,
Miss [redacted] brought in her 2006 Saab 9-3 for repairs on the front end collision of her vehicle on 06/22/2017. Before dropping off her vehicle, we were trying to locate used parts to help Miss [redacted] on the...
price. Miss [redacted] dropped off her vehicle to our location and most used parts were not available. We contacted Miss [redacted] and let her know the parts needed would be from the dealership - Falcone Saab. We also let Miss [redacted] know that her headlamps were damaged and she did not want to replace her headlamps because of the cost. The tabs were broken on the headlamps, so we told her we could still reuse her headlamps. The estimate to repair the vehicle was agreed with Miss [redacted] for a total of $2800. We received the approval and proceeded with ordering her parts (the hood, front bumper, grille, radiator support and a few other minor parts). After we started repairs, we pulled the vehicle outside to proceed with the next step, the paint process. The next morning we came into the shop and were ready to pull her vehicle in line to be painted. The key would not turn in the ignition, but would still lock and unlock her vehicle. We contacted Miss [redacted] and let her know of the issue, and asked her if she had another key. She did not have another key. Miss [redacted] stated, to make sure the battery cables were tight. More than likely she has had this issue before. We checked the cables, the fuses, and tried to diagnose why the key would not turn, but did not have any luck. We are a collision repair center, not a mechanic shop. We told Miss [redacted] again about the issue and contacted the mechanic shop next door to us, and they told us they could not figure it out because they do not work on Saabs. After researching online, we noticed this is a common issue with the year, make and the model of her vehicle. We told Miss [redacted] we were going to proceed with repairs by pushing her vehicle manually throughout our building (average 10 yards at the most per time needed moved). We completed the vehicle repairs as per the estimate agreed with Miss [redacted]. We contacted Miss [redacted] and let her know the repairs were completed and that her vehicle needs to go to a dealership; we recommended Falcone Saab- a local Saab dealer. We told Miss [redacted], if the issues were related to our repairs, we would take care of the payment. Miss [redacted] stated, she only deals with her own mechanic- [redacted] Saab. The vehicle was ready to leave our shop on 7/15/2017, and Miss [redacted] wanted us to tow her vehicle to her mechanic. We did not release the vehicle until payment was made, which wasn't until 7/18/2017. Miss [redacted] proceeded to argue with us about not towing the vehicle out of our shop on 7/15/2017, instead of 7/18/2017. We told her, we could not tow it out of our shop without payment. We agreed with Miss [redacted] that we would reimburse her for a car rental for the three days to come to an agreement with her, with the value of $200. We discounted $400 off the original agreed amount of $2800. $200 was supposed to be used for the car rental and the car rental company required a $200 deposit, which Miss [redacted] stated she could not afford. We told Miss [redacted], the deposit needs to be returned back to Maaco, once she returns her car rental. We never received the deposit back. Also, when the vehicle was towed from our shop to her Maaco, Maaco paid for the towing- $55.00.
Miss [redacted] contacted us and told us we have to pay for the repairs for her key not working a few days after being at the Saab dealership and she stated the price of $1000. We told Miss [redacted], we need confirmation and need to know how this would be caused from our shop. We received the information from Miss [redacted] to contact Seve B[redacted] from the [redacted] Saab service department- [redacted]. We contacted Mr. B[redacted] and were told that he had to work on her battery, replace a chip in her key and reprogram her key to work with her vehicle. We asked Mr. B[redacted], could this be related to anything we have repaired on Miss [redacted]s vehicle? Mr. B[redacted] could not determine the cause of her key not working in her ignition, if it was due to our work or natural causes. We contacted Miss [redacted] and told her we could not pay for repairs not related to our work. I have attached the payment receipt and the agreed estimate to this email. The payment receipt shows the discount of $400, so the final payment for Miss [redacted] shows for $2400. If you have any questions, please contact me at (317)842-3490 or my cell [redacted].
Thank you,
Mohammed S[redacted] (Manager)