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Reviews Gulf Line

Gulf Line Reviews (4)

Bill's Towing & Auto Repair towed Mr [redacted] truck on Monday May 9th to our repair center, his vehicle broke down early in the morningMr [redacted] had explained to the tow truck driver that the battery light on the dash of the pickup had been flashing on and off for the previous couple of daysWhen our mechanic looked at the truck both batteries were dead and we placed the batteries on a battery chargerAfter the batteries were charged we performed a charging test on the system and found that the alternator wasn't charging and we gave Mr [redacted] an estimate for repairHe stated that the alternator was just replaced and Mr [redacted] wanted us to install a new alternator and he wanted to take the old part back with him for a credit from where he bought it atWe informed Mr [redacted] that there was a core charge on the alternator that he would have to pay if he wanted to take the alternator with himHe approved our estimate for repair which included the core charge for the alternatorWe replaced the alternator and checked the charging system and it was charging volts, which is showing the system is charging the batteriesWe informed Mr [redacted] that his vehicle was ready, during Mr [redacted] paying the repair invoice he requested a discount a number of timesWe didn't offer a discountOur office received a phone call from Mr [redacted] wife asking for a discount, we did not offer a discount on the invoice after his wife called eitherMr [redacted] paid the repair bill and left with his vehicle Mr [redacted] had to be asked a number of times not to be inside our shop while we were working on his vehicle, at one point he was using our air tools to work on his truck even, we instructed Mr [redacted] that he would have to leave the shop area and wait in the customer waiting areaMr [redacted] even stated that he owned his own repair shop, if he did own his own repair shop one would think that he would have repaired the vehicle himself or had the vehicle towed to his repair shop instead of paying someone else to repair itMr [redacted] never called us on his way home if he did have a problem with his truck, we never received a complaint from Mr [redacted] after we made the repair on May 9th, We received a letter from the Revdex.com on May 11, in Mr [redacted] letter it states that he “talked to company” on May 9th , that was the day we repaired the vehicleIn his letter Mr [redacted] stated that the “purchase date” was May 8th , that date isn't correctMr [redacted] never contacted us stating there was a problem with the repairI strongly believe that if Mr [redacted] did have a problem right after the repair was made he would have called us but there was not a call made to us to make us aware of any problemMr [redacted] lives less than miles from our repair center, I find it tough for a vehicle to break down twice in less than miles after repairs have been made and he wouldn't make a phone call to us at that timeMr [redacted] vehicle left our repair center with the charging system working properlyIf there was a broken wire like Mr [redacted] claims, after the alternator was changed the charging system still would not be working, but after we replaced the alternator it started working again which shows there was not a broken wire at that timeHe hasn't provided a repair or towing invoice to back up his claim, with Mr [redacted] claiming the batteries were drained twice on his way home he would have needed someone to tow his vehicle to a repair center and charge the batteries before he could drive it againBill's Towing & Auto Repair performed the repair to the vehicle that was required and our repair estimate was approved by the Mr [redacted] before any repair was madeThe vehicle left our repair center with the charging system working properlyWe will not refund Mr [redacted] the $he is requesting

I am responding to claim [redacted] We towed the vehicle into our repair center on January 4, by the owners request for a no start problem and a low coolant level problemWe performed a diagnostic system test on each the starting, charging, electrical system and the coolant systemWe charged the vehicle battery to be able to properly load test the batteryThe battery passed the load test, next we tested the charging system, the test equipment showed that the system was charging within the voltage range of volts to volts, we also performed a parasitic draw test on the electrical system and found a very minimal amperage draw from the vehicle radio for memoryWe could not find any problem with the starting, charging or electrical system at that time.We checked the cooling system and found that the system was 1/gallon low of coolantWe added 1/gallon of coolant and pressure tested the cooling system to check for leaksNo leaks were found.We called the vehicle owner and he paid the invoice and picked up the vehicle on January 7, We charged the customer for the tow to our repair center, hour labor for the charging, starting and electrical diagnostic testing , hour labor for the cooling system testing and for the coolant we added to his systemThe customer was aware of the charges and signed our invoiceOn January 11, we received a call from the vehicle owner stating that his vehicle is acting up againWe informed him that we would have to look at the vehicle and to be able to diagnose the current problem, he hung up on our employeeWe wouldn't have charged the customer a second diagnostic charge.The vehicle owner states in his complaint " The bill was $for detailed diagnostic (and the tow) work the results of which were then withheld(possibly in a price fixing agreement with other automotive and government business" I have attached our invoice that describes what each test entailed and the the results, I would say that we did not withhold the resultsIn the customers complaint it also states that the problem happened the next day after he picked up his vehiclehe picked up his vehicle from us on January 7, and the next time we heard from him was January 11, 2016, I feel the vehicle owner is not being truthful in his statement.I do not feel we owe the vehicle owner $refund for shoddy incomplete and highly exploitative workI believe that our invoice clearly states what work was performed and the results from the test are listed on the invoiceOur pricing is right in line with what the industry standards are for the work performed

We did not take advantage of the customer and we assisted them to get off the busy road to a safe location where they could get their problem repairedWe quoted for a service and the vehicle owners changed the service by both changing how far the vehicle needed to be towed and also causing more time involved by delaying our employee which increased the cost of serviceOwner was made aware at several occasions that time will need to be billed for all the wait time at the resortWe feel that a $refund is not permissible due to the base quote given and customer changed towing destination several times and increased wait timeCustomer was advised several times that they are being charged for additional labor time and mileage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear lUnfortunately I believe is excessive! Taking advantageI believe the $should be refunded for excessive and taking advantage of stranded tourists Regards, [redacted]

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