Gulf Republic Mortgage, Inc.

We are required per our contract with the manufacture to order parts from a certified parts house This also allows us to give a one year part warranty on that replacement part We are well aware that there are many sources online that you can purchase parts for far less than that of a
certified parts house, however, these parts are often refurbished and most likely have no warranty if the part fails As for the diagnosis of the problem, all of our technicians are certified and factory trained We follow the guidelines of training when diagnosing appliances Yes, sometimes a quick "jiggle" can temporarily fix the problem but per the manufacturer, when an ice maker quits working, the recommended starting repair from the manufacture is to replace the ice maker We take pride in our factory training and the relationships we hold with the manufacturers and I assure you that all of our technicians are very well trained Furthermore, we are a very honest company and would never scam any of our customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:So basically what A-! Quality Appliance is telling me is that their technicians are sent out ONLY to write down and order replacement units for appliance units that just need a simple repair If my ice machine could be fixed with a simple "jiggle" which was effective in removing an ice blockage and switching a lever back to the "on" position, why didn't the technician do this instead of charging me $to replace the entire unit? It is obvious to me that A-! Quality Repair is only interested in replacing items that can easily be repaired instead of actually investigating what the problem is and attempting to fix it.A "Service Fee" of $is unwarranted and should be refunded due to the technician's lack of any skill or desire to actually "repair" my unit, which could have easily been done had he even had the desire to It is my belief that A-Quality Repair sends out their technicians to ONLY order replacements for a huge maand profit The replacement parts that I easily found on-line had a full-year warranty for 20% of the cost A-wanted to charge me Please see that A-Quality Appliance refunds my $for a service fee as there was absolutely no "service" attempted It is an assumption of most consumers that when a "service" company is contacted, an attempt will actually be made to "service" the broken or faulty unit before simply ordering a new one
Sincerely,
*** ***

The refrigerator has been replaced for Mr*** We worked very closely with the** *** store as well as ** *** extended warranty and Samsung to resolve the issue for Mr***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I do not agree,it does matter what other companies do in the valley.the work or the parts were not properly installed,I had to help the technician hold the barrel in place so he could screw it in place,seems like it was taken more time then he had planned.the work or parts were substandard an seems the technician had not much formal training.I do feel it's fair to have to pay another $to have this company look at the problem

We have been working diligently with the extended warranty to get the repair covered We received authorization for the additional repair work on 10/31/ We have the main board on order as per the conversation that Billy had with the customer As soon as the part arrives we will
contact the customer and schedule a return visit to finish this repair The current estimated time of arrival for the part in 11/9/

Thank you for the message. I am looking into this situation right away. Because of the area we live in our routing is tricky to get to all of the outlying areas with in a time that is acceptable to customers. Further, our parts department works as fast as they can to get all parts
checked in and verified before the technician makes a long trip, we are with in hours of receiving the part, but depending on when a part is delivered it may delay the repair. We are the only company that services these outlying areas and will work hard on getting this issue resolved for the customer as fast as possible. I am having my technical manager and parts manager meet today to see what the issue is and they will call the customer today
*** ***

This issue has already been resolved with customer already.? We issued a check to replace the clock and plant back on 12/07/

Complaint: ***
I am rejecting this response because: when we spoke with Billy on 11-we were told the part would be in next day, Monday, 11-at the latestWe told him that our dishwasher is now making a grinding noise and could someone come out in the meantime to see what this new issue isBilly said he would check the schedule and see if he could get someone out earlier.? He said he would call us later in the day and we have never heard back from himThis company does not follow up when they say they willWe no longer have any confidence that our machine will be repaired correctlyWe've been dealing with this company since mid-SeptemberOur dishwasher is still not repaired!!!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: First, they are not the only business that is an authorized KitchenAid servicer in our area.? The other one, just found out yesterday, will come out to our area any day of the week to repair an appliance.? After calling KitchenAid directly myself to ask if there was another company available, KitchenAid gave me the name of the company and their number.? I called them and an appointment was made within a two day period for Friday April Quality Appliance Repair never even came out to assess what the problem with my stove was.? They assumed what the problem was and ordered a part not knowing it was the right one.? I was told on Monday, April after waiting two weeks for them to get the part and schedule an appointment, that they were short shipped the part and didn't know when they would get it.? Then I called them again on Wednesday to find out if they had an update for us.? I was told that they had reordered the part but they didn't know when they would receive it.? Later that same day I got a call that Quality Appliance Repair had the part in hand and would be out the next day to fix the stove.? On Thursday at about 12:30pm, their technician arrived to fix our stove.? I watched as the technician worked on our stove.? He didn't know where to access the fan to replace it.? He literally took our stove apart to find where it was.? He finally found it and replaced the part.? He left at about a quarter to two in the afternoon.? Our oven does now work.? We canceled the appointment with the other company but assured them that we would contact them the next time we had any problems.? I will not deal with Quality Appliance Repair ever again.? We are not that far out from where their company is, it is about a minute drive.? I didn't ask for immediate service, I don't think it should take three weeks to fix a stove
Sincerely,
*** ***

Most all service companies in the valley have a day policy on service calls? Part warranty is subject to the manufacture warranty terms? Since we did not return to the home, there is no way to know for sure if the parts that we replaced on April 19th were faulty or if there was a new
issue with the dryer.?