Complaint: [redacted] I am rejecting this response because: when we spoke with Billy on 11-we were told the part would be in next day, Monday, 11-at the latestWe told him that our dishwasher is now making a grinding noise and could someone come out in the meantime to see what this new issue isBilly said he would check the schedule and see if he could get someone out earlier.? He said he would call us later in the day and we have never heard back from himThis company does not follow up when they say they willWe no longer have any confidence that our machine will be repaired correctlyWe've been dealing with this company since mid-SeptemberOur dishwasher is still not repaired!!! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: First, they are not the only business that is an authorized KitchenAid servicer in our area.? The other one, just found out yesterday, will come out to our area any day of the week to repair an appliance.? After calling KitchenAid directly myself to ask if there was another company available, KitchenAid gave me the name of the company and their number.? I called them and an appointment was made within a two day period for Friday April Quality Appliance Repair never even came out to assess what the problem with my stove was.? They assumed what the problem was and ordered a part not knowing it was the right one.? I was told on Monday, April after waiting two weeks for them to get the part and schedule an appointment, that they were short shipped the part and didn't know when they would get it.? Then I called them again on Wednesday to find out if they had an update for us.? I was told that they had reordered the part but they didn't know when they would receive it.? Later that same day I got a call that Quality Appliance Repair had the part in hand and would be out the next day to fix the stove.? On Thursday at about 12:30pm, their technician arrived to fix our stove.? I watched as the technician worked on our stove.? He didn't know where to access the fan to replace it.? He literally took our stove apart to find where it was.? He finally found it and replaced the part.? He left at about a quarter to two in the afternoon.? Our oven does now work.? We canceled the appointment with the other company but assured them that we would contact them the next time we had any problems.? I will not deal with Quality Appliance Repair ever again.? We are not that far out from where their company is, it is about a minute drive.? I didn't ask for immediate service, I don't think it should take three weeks to fix a stove Sincerely, [redacted]
Most all service companies in the valley have a day policy on service calls Part warranty is subject to the manufacture warranty terms Since we did not return to the home, there is no way to know for sure if the parts that we replaced on April 19th were faulty or if there was a new issue with the dryer.
Complaint: [redacted] I am rejecting this response because: when we spoke with Billy on 11-we were told the part would be in next day, Monday, 11-at the latestWe told him that our dishwasher is now making a grinding noise and could someone come out in the meantime to see what this new issue isBilly said he would check the schedule and see if he could get someone out earlier.? He said he would call us later in the day and we have never heard back from himThis company does not follow up when they say they willWe no longer have any confidence that our machine will be repaired correctlyWe've been dealing with this company since mid-SeptemberOur dishwasher is still not repaired!!! Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: First, they are not the only business that is an authorized KitchenAid servicer in our area.? The other one, just found out yesterday, will come out to our area any day of the week to repair an appliance.? After calling KitchenAid directly myself to ask if there was another company available, KitchenAid gave me the name of the company and their number.? I called them and an appointment was made within a two day period for Friday April Quality Appliance Repair never even came out to assess what the problem with my stove was.? They assumed what the problem was and ordered a part not knowing it was the right one.? I was told on Monday, April after waiting two weeks for them to get the part and schedule an appointment, that they were short shipped the part and didn't know when they would get it.? Then I called them again on Wednesday to find out if they had an update for us.? I was told that they had reordered the part but they didn't know when they would receive it.? Later that same day I got a call that Quality Appliance Repair had the part in hand and would be out the next day to fix the stove.? On Thursday at about 12:30pm, their technician arrived to fix our stove.? I watched as the technician worked on our stove.? He didn't know where to access the fan to replace it.? He literally took our stove apart to find where it was.? He finally found it and replaced the part.? He left at about a quarter to two in the afternoon.? Our oven does now work.? We canceled the appointment with the other company but assured them that we would contact them the next time we had any problems.? I will not deal with Quality Appliance Repair ever again.? We are not that far out from where their company is, it is about a minute drive.? I didn't ask for immediate service, I don't think it should take three weeks to fix a stove Sincerely, [redacted]
This issue has already been resolved with customer already.? We issued a check to replace the clock and plant back on 12/07/
Most all service companies in the valley have a day policy on service calls Part warranty is subject to the manufacture warranty terms Since we did not return to the home, there is no way to know for sure if the parts that we replaced on April 19th were faulty or if there was a new issue with the dryer.