To Whom it May Concern,Gulf Utility Service has certain guidelines they most follow by the state of TexasThese guidelines state there must be a $reconnection fee charged to a customer who goes into delinquent modeAs of 04/07/2016, your account was set to be disconnected due to non payment before this dateA pink notice was sent to your mailing address with this information, along with how much was to be paid if your account was set to be disconnectedGulf Utility Service can not control the postal service or when you receive your billing statementWe do have other options available for you to receive your bill electronically and also to make payments electronically Looking at the notes on your account, you were also told about the disconnection amount multiple times after you had called our office and asked for you water not be shut offDue to the space we have in our office, multiple customers may be in the building when your billing is discussedIf you would like to have a private conversation with one of our customer service representatives, you may wait for the other customers to leave or have a phone conversationWe also do not allow our customer service representatives to be spoken to in a disrespectful wayIf a customer does decided to use certain language with our employees, our employees do have the option to no longer assist that customerIf any further complaint would like to be discussed you may write a letter to [redacted] or you may take this complaint up with the PUC of Texas.Thank you,MaeganBilling Manager
[redacted] We are very sorry to hear about the miscommunication you have had with Gulf Utility ServicesDue to the transition of switching water companies and Gulf Utility Services now taking over MUD ***, we have experienced some data errors in the system that was sent to us from the former companyI would like to make you aware that the phone number you have in this complaint is not a phone number associated with Gulf Utility ServicesThe correct phone number is [redacted] I can guarantee you will not see a late fee or be disconnected from your September billing for readings from 07/31-09/Gulf Utility Services will make the corrections needed on your account and from here on you will get the correct bill Thank you
Dear Mrs ***,Looking at your account I do see that your usage is higher than it has been in the pastDuring the summer, usage is at its highest for everybodyDue to the lack of rain we have received in the past few months more water is usedOn August 28th your meter was replaced due to the meter being over a million gallons usedOnce meters get over the million gallon usage mark, there could be inconsistency with the meterWhen the meter was changed out no inconsistencies were found and the last reading from that meter lined up with the last reading we have on file for your monthly readOn September 22nd we have record of you calling asking for a recheck of you meterIn that call you did state you have an irrigation system that you had to stop running during the time period of your 54,gallon billOn that same day your meter was re-read by one of our technicians to investigate for leaks and to do an accuracy test on this meterSince your meter was changed on August 28th, the new meter reading came back as 220, which shows usage from 08/28-09/as 22,gallons of usageThe billing period has not yet ended, which means your bill for October billing will be more than 22,gallonsRunning an irrigation system for hour 3-times a week can estimate up to 12,gallons of water per month plus your regular usageYour meter was checked for leaks on our end and no leaks were foundThe other option would be to check for leaks on your end by calling a plumber and having them check for any leaks internallyIrrigation system leaks are very common and can result in a major lose of waterAnother issue you may look at is your GRP feeFor every gallons used your district charges $which in this case resulted in a charge of $by itselfThis does not include the water and sewer charge the district chargesUnfortunately this is a state mandated pumpage fee that the district has to go by each month and can fluctuate due to the cost of waterSince we only manage the district and do not set the rates for MUD and the other option you have is to write the Board of Directors a letter explaining your frustrations and our MUD manager will address this with themThank you,Billing Department
Dear Mr or Mrs [redacted] Looking through your records I do see that a late fee was applied this month and a late notice was sent to your addressThe late fee has since been removed due to an error in mailingIt shows payments on this account were being sent to our old mailing address which has since changedBecause of the change, we have removed the late fee and Gulf Utility Service has notified all customers of the mailing updateThank you,
All of our water systems residents experienced higher water bills during the same time frame as the period in question in your complaintOur water pumped from the districts (MC 94) water well for that particular time frame had increased as wellOur water well pumped jumped from million gallons for the previous billing period to million gallons pumped for that - day period in questionIt seems that for the following billing period, where we anticipate your usage to be 27,000, the water pumped from the water well is going to end up back down around the mid-twentiesThe time period in question also had the only days of the year that the area experienced the temperatures reaching + degrees (usclimatedata.com)Many more days in “feel Like” + degree temperatures As I truly apologize for your troubles please understand that we are hired by your MUD district to follow the districts governing document called the “Rate Order”Rates, cost, fees and rules are not set by Gulf Utility but by the district itselfWe are not authorized to make adjustments on water bills that we cannot find issue withWe can make adjustments to water bills if we discover problems with meter reads, transposing numbers, computer errors or mathematical issuesAll disputes without resolution can try to be resolved by addressing the Board for your districtThe Rate Order directs unresolved disputes to the Board by either attending the meeting or addressing a letter to the Board (The letter can be sent to our office)The Board of Directors for the MUD meet once a monthFor additional information concerning either of those methods of communication please contact the office We hope this helps to resolve your issueIt is always Gulf Utility’s intent to provide industry leading customer service as we know that the end user is our #customer / [redacted] Style Definitions */ / [redacted] Style Definitions */
To Whom it May Concern,Gulf Utility Service has certain guidelines they most follow by the state of TexasThese guidelines state there must be a $reconnection fee charged to a customer who goes into delinquent modeAs of 04/07/2016, your account was set to be disconnected due to non payment before this dateA pink notice was sent to your mailing address with this information, along with how much was to be paid if your account was set to be disconnectedGulf Utility Service can not control the postal service or when you receive your billing statementWe do have other options available for you to receive your bill electronically and also to make payments electronically Looking at the notes on your account, you were also told about the disconnection amount multiple times after you had called our office and asked for you water not be shut offDue to the space we have in our office, multiple customers may be in the building when your billing is discussedIf you would like to have a private conversation with one of our customer service representatives, you may wait for the other customers to leave or have a phone conversationWe also do not allow our customer service representatives to be spoken to in a disrespectful wayIf a customer does decided to use certain language with our employees, our employees do have the option to no longer assist that customerIf any further complaint would like to be discussed you may write a letter to [redacted] or you may take this complaint up with the PUC of Texas.Thank you,MaeganBilling Manager
[redacted] We are very sorry to hear about the miscommunication you have had with Gulf Utility ServicesDue to the transition of switching water companies and Gulf Utility Services now taking over MUD ***, we have experienced some data errors in the system that was sent to us from the former companyI would like to make you aware that the phone number you have in this complaint is not a phone number associated with Gulf Utility ServicesThe correct phone number is [redacted] I can guarantee you will not see a late fee or be disconnected from your September billing for readings from 07/31-09/Gulf Utility Services will make the corrections needed on your account and from here on you will get the correct bill Thank you
Dear Mrs ***,Looking at your account I do see that your usage is higher than it has been in the pastDuring the summer, usage is at its highest for everybodyDue to the lack of rain we have received in the past few months more water is usedOn August 28th your meter was replaced due to the meter being over a million gallons usedOnce meters get over the million gallon usage mark, there could be inconsistency with the meterWhen the meter was changed out no inconsistencies were found and the last reading from that meter lined up with the last reading we have on file for your monthly readOn September 22nd we have record of you calling asking for a recheck of you meterIn that call you did state you have an irrigation system that you had to stop running during the time period of your 54,gallon billOn that same day your meter was re-read by one of our technicians to investigate for leaks and to do an accuracy test on this meterSince your meter was changed on August 28th, the new meter reading came back as 220, which shows usage from 08/28-09/as 22,gallons of usageThe billing period has not yet ended, which means your bill for October billing will be more than 22,gallonsRunning an irrigation system for hour 3-times a week can estimate up to 12,gallons of water per month plus your regular usageYour meter was checked for leaks on our end and no leaks were foundThe other option would be to check for leaks on your end by calling a plumber and having them check for any leaks internallyIrrigation system leaks are very common and can result in a major lose of waterAnother issue you may look at is your GRP feeFor every gallons used your district charges $which in this case resulted in a charge of $by itselfThis does not include the water and sewer charge the district chargesUnfortunately this is a state mandated pumpage fee that the district has to go by each month and can fluctuate due to the cost of waterSince we only manage the district and do not set the rates for MUD and the other option you have is to write the Board of Directors a letter explaining your frustrations and our MUD manager will address this with themThank you,Billing Department
Dear Mr or Mrs [redacted] Looking through your records I do see that a late fee was applied this month and a late notice was sent to your addressThe late fee has since been removed due to an error in mailingIt shows payments on this account were being sent to our old mailing address which has since changedBecause of the change, we have removed the late fee and Gulf Utility Service has notified all customers of the mailing updateThank you,
All of our water systems residents experienced higher water bills during the same time frame as the period in question in your complaintOur water pumped from the districts (MC 94) water well for that particular time frame had increased as wellOur water well pumped jumped from million gallons for the previous billing period to million gallons pumped for that - day period in questionIt seems that for the following billing period, where we anticipate your usage to be 27,000, the water pumped from the water well is going to end up back down around the mid-twentiesThe time period in question also had the only days of the year that the area experienced the temperatures reaching + degrees (usclimatedata.com)Many more days in “feel Like” + degree temperatures As I truly apologize for your troubles please understand that we are hired by your MUD district to follow the districts governing document called the “Rate Order”Rates, cost, fees and rules are not set by Gulf Utility but by the district itselfWe are not authorized to make adjustments on water bills that we cannot find issue withWe can make adjustments to water bills if we discover problems with meter reads, transposing numbers, computer errors or mathematical issuesAll disputes without resolution can try to be resolved by addressing the Board for your districtThe Rate Order directs unresolved disputes to the Board by either attending the meeting or addressing a letter to the Board (The letter can be sent to our office)The Board of Directors for the MUD meet once a monthFor additional information concerning either of those methods of communication please contact the office We hope this helps to resolve your issueIt is always Gulf Utility’s intent to provide industry leading customer service as we know that the end user is our #customer / [redacted] Style Definitions */ / [redacted] Style Definitions */