Gulfcoast Testing

To the Revdex.com: This resident violated Section
of the TAA Lease contract by failing to notify us that she had a registered sex offender residing in/registered to her apartmentScreen shots of the registered sex offender information, proving he was registered
as living at her address is attached, as well as a screen shot of the language from the TAA Lease contract. Please let us know if you require any additional information. Sincerely,Franklin Apartment Management

This explanation is being filed in response to the complaint that has been filed with the Revdex.com by *** ***. *** *** completed an application to lease an apartment in early October of 2016. There were no one-bedroom apartments available in the preferred community
until November. *** *** was amenable to waiting for a unit to become available, and after the make-ready and painting were completed, *** *** was able to move into the apartment in early December. *** ***, her mother, and an unknown gentleman, all walked the unit together prior to *** *** signing the lease and moving in. After the walk-through, they all indicated that they were happy with the apartment, so the necessary paperwork was processed, and she proceeded with her move in. Approximately one week after *** *** moved in, she contacted the leasing office and stated that she had roaches in the unit and did not want to stay in it. Pest control was promptly called and were requested to inspect the unit. After the inspection was complete, the pest control employee stated that there was indeed some activity, but he believed one treatment would eliminate the problem. Soon after the treatment was completed, *** *** again contacted the leasing office to report that she was still not satisfied and that the roaches were still present. Another pest control treatment was immediately scheduled for *** ***’s unit and I informed her at that time that if she was still not satisfied with the results after the second treatment, then we would discuss her options. Soon after the second treatment was done, *** *** again contacted the leasing office and stated that she was still not satisfied with the results, so I verbally agreed to release her from her lease. The TAA Lease contract states that as long as management is addressing any issue or problem reported by the resident, the lease agreement is still legally binding. However, I agreed to allow *** *** to be released from her lease contract without penalty because I had previously assisted *** ***’s Mother when she was relocating to Texas with renting an apartment at a sister property, over which I am also the Executive Director, and I desired to maintain the good rapport and working relationship that I had established with *** ***’s Mother. I also agreed at that time to refund *** ***’s deposit to her, but I advised *** *** that she would be charged for the days that she was actually in possession of the apartment. *** *** was refunded her deposit near the end of the month of December, but after further consideration of *** ***’s discontent with paying rent for the nine days she had possession of the apartment, and in an effort to continue to maintain the good rapport and working relationship that I have established with *** ***’s Mother, a decision has been made to also refund *** *** the $she has requested, which includes the money that *** *** legally owes for the nine days’ rent in the amount of $203.45, plus the $that she paid for the personal pest control ‘bomb’Regards,

This resident did report a leak in her apartment on 8/4/16.  The maintenance employee was dispatched to the unit and discovered there was leak in the roof of the building.  A bid was obtained from a contractor on 8/8/16, and the work was completed on 8/10/16.  The contractor...

recommended refraining from repairing the ceiling in the apartment until the next rain had occurred, which was expected within two days, in order to confirm the roof leak had indeed been fixed by their repair. The repair of the roof was confirmed by the contractor, and the ceiling repair was immediately scheduled based on the resident’s availability.   On 8/18/16, management of the complex received notification that the resident’s August rent payment was returned NSF due to an invalid closed account, and management immediately sent a notice to the resident.  On 8/19/16, the resident personally came into the leasing office to pay her rent, which was at that time 19 days past-due, plus the NSF charge, but the resident made absolutely no comment about any “dead animal outside in [my] breezeway”.  The resident did call and report a dead animal in the breezeway on 8/22/16, and the carcass was removed on the same day that it was reported, which report and removal date was not until after the resident filed her complaint online with the Revdex.com.   The resident further alleged that: “They are always contacting me about some kind of money that needs to be paid to them even if there is nothing owed to them…”.  Pursuant the resident’s ledger, this resident has been late paying the monthly rent, and has been charged and paid late fees thirteen (13) times, which would constitute legitimate grounds for her being contacted “about some kind of money that needs to be paid”.   The resident further alleged in her complaint that: “I’ve had issues with them putting my rent on to someone else’s rent and then reaching out to me asking to pay my rent and telling me that I am late and then turning around and changing their mind saying we apologize for the inconvenience.”  Pursuant to the resident’s ledger, there are absolutely no entries of any late charges being charged to this resident’s account and then being reversed.  If the resident’s allegation were true, there would be an entry reversing a late charge, because no entry in the accounting system software that is utilized by our company can be deleted, an incorrect entry may only be reversed, and there would therefore be a permanent entry on the resident’s ledger reflecting a reversal.   It is our position that this complaint was filed by a disgruntled resident out of retaliation and anger for being required to pay late charges due to the resident’s own failure to pay the rent in a timely manner on numerous occasions as contractually obligated in the lease agreement.  If this resident has any future issues or complaints, they should be addressed to the Executive Director of the community instead of the leasing agent or the assistant manager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]