We signed a contract with Gulfstream to remodel our pool on 3/8/(Finish, Tile and Coping) Bob the salesman was attentive in the beginning until after I signed the contract and then good luck (multiple phone calls and emails went unanswered) Was told by Bob from start to finish it would take weeks once they had the materials and that was said to take one week to get in (I'm thinking three weeks and I'll be swimming) Fast forward two months later and my pool was filled on 5/6/(two months after I signed the contract and a total of working days spent on the pool) I understand delays happen but we would only get updates on the status if I called Paul the supervisor assigned to the remodel After not hearing from Paul for four weeks we called Paul and asked for more frequent updates/communication and his comment was he didn't know he needed too The work looks great however Gulfstream contracted out 100% of the work and they are just a middle man who don't bother telling you when or what is happening! Its been a week and a half since they completed the pool and nobody has called me to ask if we are happy with the work or have any questions but they are quick to ask for money! We have friends that started a new pool build at the same time and they had their pool completed in less time through a different pool contractor Gulfstream has been in business in Oldsmar for a long time but they need to get a serious lesson in customer service Word of mouth goes along way and I know other people who are looking to get their pool redone and I've told them to look elsewhere unless you have a lot of patience and are in no hurry to get it complete!
We signed a contract with Gulfstream to remodel our pool on 3/8/(Finish, Tile and Coping) Bob the salesman was attentive in the beginning until after I signed the contract and then good luck (multiple phone calls and emails went unanswered) Was told by Bob from start to finish it would take weeks once they had the materials and that was said to take one week to get in (I'm thinking three weeks and I'll be swimming) Fast forward two months later and my pool was filled on 5/6/(two months after I signed the contract and a total of working days spent on the pool) I understand delays happen but we would only get updates on the status if I called Paul the supervisor assigned to the remodel After not hearing from Paul for four weeks we called Paul and asked for more frequent updates/communication and his comment was he didn't know he needed too The work looks great however Gulfstream contracted out 100% of the work and they are just a middle man who don't bother telling you when or what is happening! Its been a week and a half since they completed the pool and nobody has called me to ask if we are happy with the work or have any questions but they are quick to ask for money! We have friends that started a new pool build at the same time and they had their pool completed in less time through a different pool contractor Gulfstream has been in business in Oldsmar for a long time but they need to get a serious lesson in customer service Word of mouth goes along way and I know other people who are looking to get their pool redone and I've told them to look elsewhere unless you have a lot of patience and are in no hurry to get it complete!