Items have been delivered. The customer was not charged for the delivery of items or any storage labor fees moving them out. The $charge was for rent owed and unpaid for previous months. So at this time Gulliver's has completed work at no charge and considers matter
closed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because: I called back for additional repairs as the initial work was not completed to my satisfactionNo one returned my phone calls or came back to redo the initial repairsI spoke with the repairman Don who assured me he was going to return my call and return for follow up once he returned from his birthday vacationHe said I caught him at the airportThis call was made in June and there has been no communication sinceI'm happy to attached further pictures of the repairs that were not to my satisfactionAdditionally, no monetary compensation for my trouble and loss of work wages for appointments they missed has ever been offered or givenI am still very unhappy with the communication of this company as they did a completely botched job with my move and have yet to make this situation satisfactory
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because: The business has yet to contact me or make any effort to resolve the situation While I would love to have this resolved, I hope you will note their inaction and provide an F rating on this business I believe your policies provide an initial window for them to respond within, which they failed to do Demonstrating you received the same lack of response that I received When it came to your final notice, months after they should have replied, they apparently told you they would resolve it within days At the end of Day as we head toward the weekend, they have made no contact with me by mail, email, or phone and have made no effort to acknowledge, address or resolve the issue
Regards,
*** ***
The company has responded that the complaint has been resolved (repairs made) and will follow up with you for outstanding issues within the next ten days
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
My wife & I have asked REPEATEDLY for a receipt of exactly what has been charged and acknowledgement that Gulliver's Movers is not authorized to charge anything additional
to our credit card Especially since they ran the referenced charge as we were present when they charged which we of course were not They were only authorized to charge
the moving fee $and one month rent $ NOT $ If provided evidence for the $rental fee, I will gladly pay it However, due to the following I'm inclined to not
trust Gullivers
Never mailed a single invoice for rent
Moved from ***, VA to MD with NO notice We had to search them out Refused to deliver furniture when first requested because they "couldn't find it."
When they FINALLY agreed to deliver the furniture, they went to the wrong address (as admitted by their driver) with not so much as a courtesy call Refused to answer & respond to our repeated requests for an explanation
When they FINALLY delivered what was supposed to be office furniture, they showed up with mattresses and bedroom furniture which the company we were selling
the furniture to of course declined to accept and required us to refund their payment Which WE did immediately
Only after weeks of complaining and finally filing this Revdex.com complaint as well as filing a complaint with the bank to recover the funds did they even respond After repeated voice mail and email requests for a simple receipt detailing what they charged us, they STILL refused to comply with BASIC business etiquetteGullivers has REPEATEDLY demonstrated that they are an undependable, lacking any customer focus or sense of urgency and dishonest business and do NOT deserve a good Revdex.com ratingWhen I receive a detailed receipt of everything that has been charged, I will consider accepting the response
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for protecting the customer
Regards,
*** ***
Dear ** ***,
Thank you for working with me in hopes of resolving this customers’ complaint filed with the Revdex.com
I have attached two records that show 1) A delivery bill (free of charge) which shows the customer was not charged the standard storage out fee or delivery fees.
2) As for the storage fees not having been charged regularly as intended, I question why a customer would not call to rectify this, but that is me. I can also see where Mr White may have misconstrued the commentary of “She and Jason discussed the balance due on the storage unit and the dates in question of how many units and when they were supposed to be consolidated into Jason said he was correcting the account to reflect the April consolidation*** told Jason that there was no problem paying the balance due..” once the statement was updated and fee’s reflected actuals, hence the card being ran for service/charges incurred to that date. Also please note that there was no pro-rated amount for their storage from July 14th, to the August 1st, delivery date
I hope this resolves/meets the requested correspondence. Please let me know if there is anything further I can assit you with,
Regards,
Cynthia V***
General Manager
Gulliver’s Moving & Storage
Ofc *** *** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because:
The company never responded to me or to the bankI got my money back because I stopped the transaction and the bank found in my favor.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I did not receive an apology or explanation, and because the partial resolution comes after months of inaction, and non-responsivenessUnfortunately, how they have handled this complaint raises more questions about the trustworthiness of this business, rather than resolving themI am very thankful to the Revdex.com for assisting in getting a partial refund That said, I am not satisfied with the business' response I notice they currently receive an A+ rating from Revdex.com While they may have partially resolved this issue with the partial refund, they did not follow Revdex.com policy in terms of timeline, ignoring correspondence from Revdex.com and me, and then lying to both the Revdex.com (saying they would resolve this at the last deadline months ago and failing to make any attempt to do so) and to me
I hope this is reflected in their rating with Revdex.com and I hope you will publish this incident and the correspondence with itTheir handling of this situation, or lack there-of, is not an example of a better business---or even an adequate or average business
I happen to be a Realtor---and our firm used to recommend Gullivers to our clients as one of three moving companies If this is how they treat someone in the industry, who has sent them business in the past, and tried resolve an unfortunate incident in a quick and friendly manner with all intention of continuing to recommend them had they handled the situation better, then how do they operate with one-time customers in the public who they know they'll never have to work with again?
Regards,
*** ***
From: Date: Thu, Dec 4, at 10:PMSubject: Complaint ID # *** *** *** ***To: *** ***
Dear *** ***:
I regret not having responded in more detail to your previous requests. The consumer was moved into our storage warehouse in April of and paid $for the labor into storage. I don't believe he ever paid our monthly storage fee of $65/month. When he contacted us in mid-July to deliver his household goods, we were experiencing a major traffic jam in our warehouse caused by a number reasons. We simply could not access his storage vault in a timely fashion. We finally located his vault at the end of July and made delivery to his residence at no charge which would have saved him approximately $plus the months of storage ($260).
I believe that we have operated in good faith and feel that the consumer is not entitled to any more satisfactionSincerely,
Joseph K***
President
Gullivers Movers, Inc###-###-####
From: *** Date: Tue, Jan 6, at 6:PMSubject: Gulliver's Movers - Order# ***To: ***Cc: *** *** , ***@gulliversmovers.comDear ** ***, Gulliver’s appreciates your business and we would like to offer you the requested monetary refund of $700.00, credited to your account today, as settlement of your dispute and hope that you are settled in and enjoying the New Year. Cynthia V***General Manager & Sales Rep forGulliver's Moving & Storage*** *** ***
Items have been delivered. The customer was not charged for the delivery of items or any storage labor fees moving them out. The $charge was for rent owed and unpaid for previous months. So at this time Gulliver's has completed work at no charge and considers matter
closed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because: I called back for additional repairs as the initial work was not completed to my satisfactionNo one returned my phone calls or came back to redo the initial repairsI spoke with the repairman Don who assured me he was going to return my call and return for follow up once he returned from his birthday vacationHe said I caught him at the airportThis call was made in June and there has been no communication sinceI'm happy to attached further pictures of the repairs that were not to my satisfactionAdditionally, no monetary compensation for my trouble and loss of work wages for appointments they missed has ever been offered or givenI am still very unhappy with the communication of this company as they did a completely botched job with my move and have yet to make this situation satisfactory
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because: The business has yet to contact me or make any effort to resolve the situation While I would love to have this resolved, I hope you will note their inaction and provide an F rating on this business I believe your policies provide an initial window for them to respond within, which they failed to do Demonstrating you received the same lack of response that I received When it came to your final notice, months after they should have replied, they apparently told you they would resolve it within days At the end of Day as we head toward the weekend, they have made no contact with me by mail, email, or phone and have made no effort to acknowledge, address or resolve the issue
Regards,
*** ***
The company has responded that the complaint has been resolved (repairs made) and will follow up with you for outstanding issues within the next ten days
The company has responded that the complaint has been resolved(money sent back and repairs made)
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
My wife & I have asked REPEATEDLY for a receipt of exactly what has been charged and acknowledgement that Gulliver's Movers is not authorized to charge anything additional
to our credit card Especially since they ran the referenced charge as we were present when they charged which we of course were not They were only authorized to charge
the moving fee $and one month rent $ NOT $ If provided evidence for the $rental fee, I will gladly pay it However, due to the following I'm inclined to not
trust Gullivers
Never mailed a single invoice for rent
Moved from ***, VA to MD with NO notice We had to search them out Refused to deliver furniture when first requested because they "couldn't find it."
When they FINALLY agreed to deliver the furniture, they went to the wrong address (as admitted by their driver) with not so much as a courtesy call Refused to answer & respond to our repeated requests for an explanation
When they FINALLY delivered what was supposed to be office furniture, they showed up with mattresses and bedroom furniture which the company we were selling
the furniture to of course declined to accept and required us to refund their payment Which WE did immediately
Only after weeks of complaining and finally filing this Revdex.com complaint as well as filing a complaint with the bank to recover the funds did they even respond After repeated voice mail and email requests for a simple receipt detailing what they charged us, they STILL refused to comply with BASIC business etiquetteGullivers has REPEATEDLY demonstrated that they are an undependable, lacking any customer focus or sense of urgency and dishonest business and do NOT deserve a good Revdex.com ratingWhen I receive a detailed receipt of everything that has been charged, I will consider accepting the response
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for protecting the customer
Regards,
*** ***
The company has responded that they will resolve the complaint in the next ten days
Dear ** ***,
Thank you for working with me in hopes of resolving this customers’ complaint filed with the Revdex.com
I have attached two records that show 1) A delivery bill (free of charge) which shows the customer was not charged the standard storage out fee or delivery fees.
2) As for the storage fees not having been charged regularly as intended, I question why a customer would not call to rectify this, but that is me. I can also see where Mr White may have misconstrued the commentary of “She and Jason discussed the balance due on the storage unit and the dates in question of how many units and when they were supposed to be consolidated into Jason said he was correcting the account to reflect the April consolidation*** told Jason that there was no problem paying the balance due..” once the statement was updated and fee’s reflected actuals, hence the card being ran for service/charges incurred to that date. Also please note that there was no pro-rated amount for their storage from July 14th, to the August 1st, delivery date
I hope this resolves/meets the requested correspondence. Please let me know if there is anything further I can assit you with,
Regards,
Cynthia V***
General Manager
Gulliver’s Moving & Storage
Ofc *** *** ***
Company states that the complaint has been resolved / repairs made
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively
Resolved]
Complaint: ***
I am rejecting this response because:
The company never responded to me or to the bankI got my money back because I stopped the transaction and the bank found in my favor.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I did not receive an apology or explanation, and because the partial resolution comes after months of inaction, and non-responsivenessUnfortunately, how they have handled this complaint raises more questions about the trustworthiness of this business, rather than resolving themI am very thankful to the Revdex.com for assisting in getting a partial refund That said, I am not satisfied with the business' response I notice they currently receive an A+ rating from Revdex.com While they may have partially resolved this issue with the partial refund, they did not follow Revdex.com policy in terms of timeline, ignoring correspondence from Revdex.com and me, and then lying to both the Revdex.com (saying they would resolve this at the last deadline months ago and failing to make any attempt to do so) and to me
I hope this is reflected in their rating with Revdex.com and I hope you will publish this incident and the correspondence with itTheir handling of this situation, or lack there-of, is not an example of a better business---or even an adequate or average business
I happen to be a Realtor---and our firm used to recommend Gullivers to our clients as one of three moving companies If this is how they treat someone in the industry, who has sent them business in the past, and tried resolve an unfortunate incident in a quick and friendly manner with all intention of continuing to recommend them had they handled the situation better, then how do they operate with one-time customers in the public who they know they'll never have to work with again?
Regards,
*** ***
From: Date: Thu, Dec 4, at 10:PMSubject: Complaint ID # *** *** *** ***To: *** ***
Dear *** ***:
I regret not having responded in more detail to your previous requests. The consumer was moved into our storage warehouse in April of and paid $for the labor into storage. I don't believe he ever paid our monthly storage fee of $65/month. When he contacted us in mid-July to deliver his household goods, we were experiencing a major traffic jam in our warehouse caused by a number reasons. We simply could not access his storage vault in a timely fashion. We finally located his vault at the end of July and made delivery to his residence at no charge which would have saved him approximately $plus the months of storage ($260).
I believe that we have operated in good faith and feel that the consumer is not entitled to any more satisfactionSincerely,
Joseph K***
President
Gullivers Movers, Inc###-###-####
From: *** Date: Tue, Jan 6, at 6:PMSubject: Gulliver's Movers - Order# ***To: ***Cc: *** *** , ***@gulliversmovers.comDear ** ***, Gulliver’s appreciates your business and we would like to offer you the requested monetary refund of $700.00, credited to your account today, as settlement of your dispute and hope that you are settled in and enjoying the New Year. Cynthia V***General Manager & Sales Rep forGulliver's Moving & Storage*** *** ***