[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The company never responded to me or to the bankI got my money back because I stopped the transaction and the bank found in my favor Regards, [redacted] ***
Dear [redacted] , Thank you for working with me in hopes of resolving this customers’ complaint filed with the Revdex.com I have attached two records that show 1) A delivery bill (free of charge) which shows the customer was not charged the standard storage out fee or delivery fees 2) As for the storage fees not having been charged regularly as intended, I question why a customer would not call to rectify this, but that is me I can also see where Mr White may have misconstrued the commentary of “She and Jason discussed the balance due on the storage unit and the dates in question of how many units and when they were supposed to be consolidated into Jason said he was correcting the account to reflect the April consolidation [redacted] told Jason that there was no problem paying the balance due..” once the statement was updated and fee’s reflected actuals, hence the card being ran for service/charges incurred to that date Also please note that there was no pro-rated amount for their storage from July 14th, to the August 1st, delivery date I hope this resolves/meets the requested correspondence Please let me know if there is anything further I can assit you with, Regards, Cynthia V [redacted] General Manager Gulliver’s Moving & Storage Ofc [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not receive an apology or explanation, and because the partial resolution comes after months of inaction, and non-responsivenessUnfortunately, how they have handled this complaint raises more questions about the trustworthiness of this business, rather than resolving themI am very thankful to the Revdex.com for assisting in getting a partial refund That said, I am not satisfied with the business' response I notice they currently receive an A+ rating from Revdex.com While they may have partially resolved this issue with the partial refund, they did not follow Revdex.com policy in terms of timeline, ignoring correspondence from Revdex.com and me, and then lying to both the Revdex.com (saying they would resolve this at the last deadline months ago and failing to make any attempt to do so) and to me I hope this is reflected in their rating with Revdex.com and I hope you will publish this incident and the correspondence with itTheir handling of this situation, or lack there-of, is not an example of a better business---or even an adequate or average business I happen to be a Realtor---and our firm used to recommend Gullivers to our clients as one of three moving companies If this is how they treat someone in the industry, who has sent them business in the past, and tried resolve an unfortunate incident in a quick and friendly manner with all intention of continuing to recommend them had they handled the situation better, then how do they operate with one-time customers in the public who they know they'll never have to work with again? Regards, [redacted] ***
From: [redacted] Date: Tue, Jan 6, at 6:PMSubject: Gulliver's Movers - Order# [redacted] To: [redacted] Cc: [redacted] < [redacted] @myRevdex.com.org>, ***@gulliversmovers.comDear [redacted] ***, Gulliver’s appreciates your business and we would like to offer you the requested monetary refund of $700.00, credited to your account today, as settlement of your dispute and hope that you are settled in and enjoying the New YearCynthia V***General Manager & Sales Rep forGulliver's Moving & Storage [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The company never responded to me or to the bankI got my money back because I stopped the transaction and the bank found in my favor Regards, [redacted] ***
Dear [redacted] , Thank you for working with me in hopes of resolving this customers’ complaint filed with the Revdex.com I have attached two records that show 1) A delivery bill (free of charge) which shows the customer was not charged the standard storage out fee or delivery fees 2) As for the storage fees not having been charged regularly as intended, I question why a customer would not call to rectify this, but that is me I can also see where Mr White may have misconstrued the commentary of “She and Jason discussed the balance due on the storage unit and the dates in question of how many units and when they were supposed to be consolidated into Jason said he was correcting the account to reflect the April consolidation [redacted] told Jason that there was no problem paying the balance due..” once the statement was updated and fee’s reflected actuals, hence the card being ran for service/charges incurred to that date Also please note that there was no pro-rated amount for their storage from July 14th, to the August 1st, delivery date I hope this resolves/meets the requested correspondence Please let me know if there is anything further I can assit you with, Regards, Cynthia V [redacted] General Manager Gulliver’s Moving & Storage Ofc [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not receive an apology or explanation, and because the partial resolution comes after months of inaction, and non-responsivenessUnfortunately, how they have handled this complaint raises more questions about the trustworthiness of this business, rather than resolving themI am very thankful to the Revdex.com for assisting in getting a partial refund That said, I am not satisfied with the business' response I notice they currently receive an A+ rating from Revdex.com While they may have partially resolved this issue with the partial refund, they did not follow Revdex.com policy in terms of timeline, ignoring correspondence from Revdex.com and me, and then lying to both the Revdex.com (saying they would resolve this at the last deadline months ago and failing to make any attempt to do so) and to me I hope this is reflected in their rating with Revdex.com and I hope you will publish this incident and the correspondence with itTheir handling of this situation, or lack there-of, is not an example of a better business---or even an adequate or average business I happen to be a Realtor---and our firm used to recommend Gullivers to our clients as one of three moving companies If this is how they treat someone in the industry, who has sent them business in the past, and tried resolve an unfortunate incident in a quick and friendly manner with all intention of continuing to recommend them had they handled the situation better, then how do they operate with one-time customers in the public who they know they'll never have to work with again? Regards, [redacted] ***
The company has responded that they will resolve the complaint in the next ten days
From: [redacted] Date: Tue, Jan 6, at 6:PMSubject: Gulliver's Movers - Order# [redacted] To: [redacted] Cc: [redacted] < [redacted] @myRevdex.com.org>, ***@gulliversmovers.comDear [redacted] ***, Gulliver’s appreciates your business and we would like to offer you the requested monetary refund of $700.00, credited to your account today, as settlement of your dispute and hope that you are settled in and enjoying the New YearCynthia V***General Manager & Sales Rep forGulliver's Moving & Storage [redacted] ***