Gulstrom, Henson & Rourke PC

We will dispatch a technician but customer needs to pay for the materials needed to cover the extension needed to reach the new router Customer has not responded back on a time today for technician and may have to reschedule again.We will cover the trip for free since as the customer pointed out that the system is downThe manufacturer of the system unfortunately needs the internet link to verify the system is down

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The picture shows how SES "fixed" the problem with the inverter communication with the router I communicated with the install tech on two occasions to let him know that someone could be at our home to allow him access to the attic for proper installation of the cableWe had two people staying at our home while we were out of town I also made the suggestion to run under the easement of the house so that the cable would be out of sight and protected This is not acceptable SES, INC emailed to inform us that we needed to hire someone to do the job correctly, as the cable will degrade in the sunlight We are still at square one--the inverter needs to communicate with the modem without "Mickey Mousing" the cabling Since he was sending the technician to "fix" the situation, it seems like good business practice to do the job correctly and allow me to reimburse for the additional cable required to do it properlyUnless this is how he wants the system to appear on Yelp, etc.
Regards,
*** ***

In light of *** complaint again, I have decided that in the interest of goodwill to dispatch my technician at no additional charge to resolve this communication situation with the inverter (i.e lost its communication ability due to the customer change of internet provider with a new router in a different location from prior installation)Need *** to let us know the times *** or herself is going to be at home for our technician to be there?

We will dispatch a technician but customer needs to pay for the materials needed to cover the extension needed to reach the new router.  Customer has not responded back on a time today for technician and may have to reschedule again.We will cover the trip for free since as the customer pointed...

out that the system is down. The manufacturer of the system unfortunately needs the internet link to verify the system is down.