Gumenick Management Company, LC

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] Gumenick Properties did in fact assume full responsibility for their shortcomings and, in the end, provided: a $ [redacted] credit, waved the late fees incurred from me withholding my rent, and have also offered to wave any transfer fees if I decide to move apartment units I am very satisfied with the efforts everyone has taken to ensure that my issues were resolvedEven though I never spoke directly with MrC***, I feel he was paramount in expediting the resolution of my problemsAlso, many thanks to the entire management team for the role each of you played to make this happenRegards, [redacted]

Dear [redacted] ***,I am writing you in regarding to Case [redacted] , regarding a payment due to [redacted] ***, a former resident at out [redacted] In Norfolk[redacted] is correct we owe her ***A check for that amount has been sent to the forwarding address she gave us.The delay in handling this is entirely our faultThe proper internal paperwork was filed during JuneUnfortunately, due to an oversight, that paperwork was not acted upon in a timely fashion.Upon receiving your letter, I contacted our accounting department, ensuring that the paperwork was properly completed, and a check cut and mailedI believe that [redacted] should have received the check by now and, unless we hear differently, we will consider the matter closed.Sincerely,Catina C [redacted]

I attempted to contact the management company regarding water damage to my floors and a possible leak since Friday, September 9, After multiple conversations, with a number of Gumenick Property representative in person, by telephone, and through email correspondence, I have yet to receive the repairs as promised since 10/25/What is really exasperating was management attempting to force me to move by raising my rent $without even making the repairsIt appears as if they are trying to wait until my lease expires so they will not have to do the work or even find an alternate solution On January 14th, I even sent a demand letter and was guaranteed that Management would do something to ensure that everything would be resolved in a manner that would be satisfactory to meI emailed my response and offered several fair suggestions on how I the matter could be resolved on 01/and again on 01/30/2017, and even sent a follow up email later that week and yet I have rec

Revdex.com Case # [redacted] Response from [redacted] appreciates receiving resident feedbackWe are committed to customer service and ensuring that our residents have an enjoyable experience at our apartment community, while still following the terms of the lease agreement The move out charges that are referenced in this submission to the Revdex.com were charged to the resident because there was no record of the damage at the time of move in, nor any report made during the resident's three year tenancy that there was a maintenance concern to addressAll residents are responsible to return the apartment to the Landlord in the condition they received it, with wear and tear anticipatedThe damage that occurred in this apartment required extra painting above the routine services that the Landlord covers and all additional costs above the routine are billed back to the appropriate residentThere is not a building system connected to this apartment that generates soot as the submission states, therefore this former resident is responsible The check for the remainder of the deposit was cut on August 29th , days after the resident moved out She was mistakenly informed that she could expect it in the mail shortly because I did not realize that our company only mailed out refund checks twice per monthPer the Virginia Residential Landlord and Tenant Act, the Landlord has days after the move out date to return the deposit refundThis check was mailed on September 10th to the forwarding address provided by the resident, which is compliant with the regulationThere was no intent to delay the return of the deposit check; the accounting department was simply following accounts payable procedures for our company In regards to the settlement desired, the charges will not be removed from the move out statement, as there has not been any evidence brought forward that this damage was not caused by the residentGumenick Properties is willing to revisit this issue if such information becomes available, however cannot change a decision based on verbal statements aloneAs previously stated, the deposit refund check has been placed in the mail and should reach the former resident within a few business daysPlease contact me with any additional questions or for more information at [redacted] Sincerely,

Dear Ms***, I am writing you about Case ***It regards issues raised by *** ***, a resident at *** *** a *** *** apartment community owned by our company. Ms*** alleges that her floor has water damage and that
we’ve raised her rent to “punish” her for bringing this to our attentionWe’d like to address both issues. According to Ms***, floor tiles in her kitchen/dining area have been discolored by waterThe tiles have been inspected by our vice president for property management, our community manager and a contractor called in to view the area and offer an estimate for its repairThorough inspections by all three people indicate that no such discoloration now exists(An earlier contractor investigation found that temporary discoloration did existHowever, this contractor said it should disappear as drying occurredA subsequent inspection by our personnel and a second contractor, the one mentioned above, shows that is the case.) In addition, nobody has found a leak that might affect the tilesTherefore, we believe no repairs are required. Ms***’s allegation that we raised her rent to “punish” her is falseIn fact, percent rate increases are slated for her apartment and other comparable ones set for renewal in MarchThis reflects the high demand for units at *** ***, which enjoys a superb location in *** *** and has undergone a recent multimillion-dollar rehabilitationThese factors make it one of the most up-to-date and desirable apartment communities in the areaRising rates reflect local market conditions. Ms*** is correct that we took an unacceptably long time in responding to her initial queries regarding the tilesWe assume full responsibility for this shortcomingTo compensate her for the delays related to this matter, we are offering her a *** rental credit. In addition, as we and Ms*** disagree regarding the existence of tile discoloration, we are offering her an opportunity to move to another apartment within the communityWe are waving our transfer fees as a token of goodwill, if she takes this option. We have sent Ms*** emails related to our tile findings, the *** credit and the transfer offerWe have not received a response as of FebWe believe our actions are fair and should resolve the matterNaturally, if Ms*** wishes, we’d be delighted to discuss the matter further with her. Sincerely,Ian G***Gumenck Properties

My fiance and I moved out of Park Crescent Apartments in April Park Crescent Apartments is managed by Gumenick PropertiesA few weeks after our lease ended, we received our move-out statementThe statement charged us more than $in repairs and replacements in our apartment, all but one of them were not justifiedI contacted Gumenick Properties directly and Park Crescent Apartments about the move-out statement issuesAfter about a week, I received a call from the maintenance department of Park Crescent Apartments stating that they charged us incorrectly and a corrected move-out statement would be emailed to meThat email was sent to me on June 7th, and stated that our refund would be $That was suppose to be received within days of June 7th, That refund check has never been receivedI have attempted to contact Gumenick Properties directly multiple times; that includes through their website and by mail

We appreciate *** *** reaching out to us with his concerns. It is always unfortunate when someone's car gets towed; however, there is adequate signage in the parking garage at The Shoppes at West Avenue to clearly identify the process. There are two main requirements; the first,
payment is necessary for the space and the second is the receipt must be displayed on the dash at all times. I have attached pictures of the signs that are located by each of the two pay stations and the verbiage clearly states that "RECEIPT DISPLAY IN YOUR VEHICLE NECESSARY" (in all capital letters and the same size as all of the other instructional items). Gumenick Properties does not benefit financially at all from any towing that takes place at the parking garage and the company keeps signage visible at all times to help prevent tows from happening and to help keep patrons educated on the required process.Sincerely,*** ** ***Community Manager

I attempted to contact the management company regarding water damage to my floors and a possible leak since Friday, September 9, After multiple conversations, with a number of Gumenick Property representative in person, by telephone, and through email correspondence, I have yet to receive the repairs as promised since 10/25/What is really exasperating was management attempting to force me to move by raising my rent $without even making the repairsIt appears as if they are trying to wait until my lease expires so they will not have to do the work or even find an alternate solution
On January 14th, I even sent a demand letter and was guaranteed that Management would do something to ensure that everything would be resolved in a manner that would be satisfactory to meI emailed my response and offered several fair suggestions on how I the matter could be resolved on 01/and again on 01/30/2017, and even sent a follow up email later that week and yet I have rec

I, as the complainant, went to the Shoppes at West Avenue Parking Lot, promptly paid for parking, entered lot number as requested for the parking space, and received receipt as proof of payment
I came back to the parking lot approximately 30-minutes later and my vehicle had been towedI checked my receipt and was still within the time frame paid forAfter searching, I noticed in extremely fine print stating to place receipt on dashSearched the parking garage area and only found one other place, in the midst of a very large list, stating same
Considering the lack of prominence for this listing of requirements, as well as the over prominence of signs stating that you must enter your space number I can only assume that the owner(s) of this parking area intentionally are trying to deceive clientele regarding the requirements for parking and towing
Tried to resolve this issue with both the tow company and the parking lot owner's representativeFound that this is not an

Dear [redacted],I am writing you in regarding to Case [redacted], regarding a
payment due to [redacted], a former resident at out [redacted] In
Norfolk.[redacted] is correct we owe her [redacted]. A check for that amount
has been sent to the forwarding address she gave us.The delay in handling this is...

entirely our fault. The proper
internal paperwork was filed during June. Unfortunately, due to an oversight,
that paperwork was not acted upon in a timely fashion.Upon receiving your letter, I contacted our accounting
department, ensuring that the paperwork was properly completed, and a check cut
and mailed. I believe that [redacted] should have received the check by now and,
unless we hear differently, we will consider the matter closed.Sincerely,Catina C[redacted]

Revdex.com Case #[redacted]
Response from [redacted]
[redacted] appreciates receiving resident feedback. We are committed to customer service and ensuring that our residents have an enjoyable experience at our apartment community, while still...

following the terms of the lease agreement.
The move out charges that are referenced in this submission to the Revdex.com were charged to the resident because there was no record of the damage at the time of move in, nor any report made during the resident's three year tenancy that there was a maintenance concern to address. All residents are responsible to return the apartment to the Landlord in the condition they received it, with wear and tear anticipated. The damage that occurred in this apartment required extra painting above the routine services that the Landlord covers and all additional costs above the routine are billed back to the appropriate resident. There is not a building system connected to this apartment that generates soot as the submission states, therefore this former resident is responsible.
The check for the remainder of the deposit was cut on August 29th , 9 days after the resident moved out.
She was mistakenly informed that she could expect it in the mail shortly because I did not realize that our company only mailed out refund checks twice per month. Per the Virginia Residential Landlord and Tenant Act, the Landlord has 45 days after the move out date to return the deposit refund. This check was mailed on September 10th to the forwarding address provided by the resident, which is compliant with the regulation. There was no intent to delay the return of the deposit check; the accounting department was simply following normal accounts payable procedures for our company.
In regards to the settlement desired, the charges will not be removed from the move out statement, as there has not been any evidence brought forward that this damage was not caused by the resident. Gumenick Properties is willing to revisit this issue if such information becomes available, however cannot change a decision based on verbal statements alone. As previously stated, the deposit refund check has been placed in the mail and should reach the former resident within a few business days. Please contact me with any additional questions or for more information at [redacted].
Sincerely,

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
Gumenick Properties did in fact assume full responsibility for their shortcomings and, in the end, provided: a $[redacted] credit, waved the late fees incurred from me withholding my rent, and have also offered to wave any transfer fees if I decide to move apartment units.  I am very satisfied with the efforts everyone has taken to ensure that my issues were resolved. Even though I never spoke directly with Mr. C[redacted], I feel he was paramount in expediting the resolution of my problems. Also, many thanks to the entire management team for the role each of you played to make this happen. Regards,[redacted]

Review: ON AUG 20, 2014 I MOVED OUT OF A GUMINICK PROPERTY, [redacted]THE WALLS OF MY APARTMENT HAD EXTREME AMOUNTS OF SOOT ON THEM FROM DIRTY VENTS AND AN ANTIQUANTED HEATING SYSTEM. AFTER SEVERAL DISCUSSIONS THEY MAINTAINED THE POSITION THAT THEY WOULD WITHHOLD $300 OF MY DEPOSIT MONEY TO COVER ADDITIIONAL PAINTER SERVICES. WHEN I REQUESTED MY DEPOSIT MONEY THAT WAS COMING TO ME TO BE DONE PROMPTLY I WAS TOLD THE CHECK WAS CUT ON AUGUST 29. AS OF SEPTEMBER 8, I STILL DO NOT HAVE THE REFUND. WHEN TRYING TO DETERMINE EXACTLY WHEN I MIGHT RECEIVE THE MONEY I WAS TOLD THAT THE REFUND PROCESS TAKES MANY DAYS AD THAT IT WOULD BE MAILED ON SEPTEMBER 10. THE ONLY EXPLANATION I WAS GIVEN IS THAT THE PROCESS TAKES A LONG TIME.SO, NO THIS COMPANY IS KEEPING $300 OF Y DEPOSIT FOR A PROBLEM WITHIN THEIR SYSTEM AND DELAYING THE DEPOSIT RETURN.Desired Settlement: I WANT TO KNOW WHY A CHECK WRITTEN ON AUGUST 29, WON'T BE SENT OUT UNTIL 2 WEEKS LATER, AND I WANT THE $300. THEY ARE HOLDING.

Business

Response:

Revdex.com Case #[redacted]

Response from [redacted]

[redacted] appreciates receiving resident feedback. We are committed to customer service and ensuring that our residents have an enjoyable experience at our apartment community, while still following the terms of the lease agreement.

The move out charges that are referenced in this submission to the Revdex.com were charged to the resident because there was no record of the damage at the time of move in, nor any report made during the resident's three year tenancy that there was a maintenance concern to address. All residents are responsible to return the apartment to the Landlord in the condition they received it, with wear and tear anticipated. The damage that occurred in this apartment required extra painting above the routine services that the Landlord covers and all additional costs above the routine are billed back to the appropriate resident. There is not a building system connected to this apartment that generates soot as the submission states, therefore this former resident is responsible.

The check for the remainder of the deposit was cut on August 29th , 9 days after the resident moved out.

She was mistakenly informed that she could expect it in the mail shortly because I did not realize that our company only mailed out refund checks twice per month. Per the Virginia Residential Landlord and Tenant Act, the Landlord has 45 days after the move out date to return the deposit refund. This check was mailed on September 10th to the forwarding address provided by the resident, which is compliant with the regulation. There was no intent to delay the return of the deposit check; the accounting department was simply following normal accounts payable procedures for our company.

In regards to the settlement desired, the charges will not be removed from the move out statement, as there has not been any evidence brought forward that this damage was not caused by the resident. Gumenick Properties is willing to revisit this issue if such information becomes available, however cannot change a decision based on verbal statements alone. As previously stated, the deposit refund check has been placed in the mail and should reach the former resident within a few business days. Please contact me with any additional questions or for more information at [redacted].

Sincerely,

Review: I, as the complainant, went to the Shoppes at West Avenue Parking Lot, promptly paid for parking, entered lot number as requested for the parking space, and received receipt as proof of payment.

I came back to the parking lot approximately 30-40 minutes later and my vehicle had been towed. I checked my receipt and was still within the time frame paid for. After searching, I noticed in extremely fine print stating to place receipt on dash. Searched the parking garage area and only found one other place, in the midst of a very large list, stating same.

Considering the lack of prominence for this listing of requirements, as well as the over prominence of signs stating that you must enter your space number I can only assume that the owner(s) of this parking area intentionally are trying to deceive clientele regarding the requirements for parking and towing.

Tried to resolve this issue with both the tow company and the parking lot owner's representative. Found that this is not an uncommon complaint. Yet the owner(s) or owner(s) representative have done nothing and were not willing to work with me to get my vehicle back.

this property is owned and managed by Gumenick PropertiesDesired Settlement: It cost me $211 and 4 hours to try and resolve the issue after I had already paid for parking and I want my money back, I would also request that the company put up prominent signs stating parking requirements.

Business

Response:

We appreciate [redacted] reaching out to us with his concerns. It is always unfortunate when someone's car gets towed; however, there is adequate signage in the parking garage at The Shoppes at West Avenue to clearly identify the process. There are two main requirements; the first, payment is necessary for the space and the second is the receipt must be displayed on the dash at all times. I have attached pictures of the signs that are located by each of the two pay stations and the verbiage clearly states that "RECEIPT DISPLAY IN YOUR VEHICLE NECESSARY" (in all capital letters and the same size as all of the other instructional items). Gumenick Properties does not benefit financially at all from any towing that takes place at the parking garage and the company keeps signage visible at all times to help prevent tows from happening and to help keep patrons educated on the required process.Sincerely,[redacted]Community Manager

Review: Gumenick properties manages apartment complex that I live into..The [redacted]. It all started last year, when I called and complained about pool not being clean properly. Nothing really changed this year as well. I already called 3 weeks ago about pool conditions nothing has been done nobody got back to me. last week I took some pictures of the pool and send email to the management. I got response same day saying that they will talk to pool cleaners. 3 days later I went into the pool and it looked just the same, I took another picture and send email again, this time no response at all. I will attach pictures and emails with management here. Basically pool is so dirty: there is mold on the sides, film on top of the water and bugs everywhere. it's a health hazard. it would be nice to go and swim on the hot day but I cannot get it because I’m afraid I will get staph infection. im very upset that my emails were not taking seriously and it looks like that they do not think its an important issue. they just don’t care at all.

why are they not inspecting the pool, why I’m doing their job.? I have been emailing and dealing with [redacted].

for some reason it will not let me attach pictures here but if u need them I can definitely email them to you .

From: [redacted] [mailto:e[redacted]]

Sent: Monday, June 16, 2014 9:49 AM

To: [redacted]

Subject: RE: Pool

Good Morning [redacted],

Thank you for sending these pictures over. I will be speaking with our Pool Management company regarding this issue.

Thank you,

From: [redacted].[redacted] [mailto:[redacted].[redacted]]

Sent: Monday, June 16, 2014 9:05 AM

To: [redacted]

Subject: Pool

Would You want to swim in this pool? Would you want your kids to swim in that?

This looks like breeding ground for new mutated virus or staph infection ready to happen. I don’t understand if you guys don’t think that this is an issue or you just didn’t believe me when I called couple of weeks ago so I took liberty of attaching some pictures that I took yesterday Sunday June 15th. I was hoping that pool will be clean especially after it was closed entire day on weekend but it still looks the same. It was a problem last year and still a problem now. There is mold growing on the sides of the pool, bugs and crap on the top and I’m not even going to talk about what’s on the bottom of that pool. The pool is disgusting and I ask you to take this seriously.

Please make sure that pool gets clean regularly.

Thank you

[redacted]Desired Settlement: I just want the pool to be clean and maybe management should come and inspect it 2ce a week

Business

Response:

Dear [redacted],

I am responding on behalf of Gumenick Properties to issues raised regarding our pool at The [redacted], an award-winning apartment community in Henrico County. The case number is [redacted].

I would like to start by saying that we take residents' concerns very seriously, especially when they involve safety and health. We welcome respectful dialog with residents and consider these exchanges as opportunities to evaluate our operations and service, and to improve them. As this letter will show, we are addressing the concerns raised by the person who contacted your organization. In addition, our staff will meet with her in person to discuss the pool and her related concerns.

Before turning to specific matters, I would like to provide some background on the apartment community and the pool.

The [redacted] was built by our company's founder in the immediate post-World War II era to meet the housing needs of retuming veterans. Over the years, the community has proven especially popular with [redacted] students due to its proximity to the school. In 1993, our company extensively rehabilitated the apartment buildings and individual units, enhancing their appearance, convenience and comfort. The [redacted] has won numerous awards in recent years for its customer service, including top national honors in 2013 and 2012.

The [redacted] outdoor pool is an extremely popular feature. The pool and its surrounding concrete deck are very large by modem apartment standards. The area is well-appointed with deck chairs, tables, restrooms and a large gas grill often used for poolside cookouts. The pool's amenities and size make it an extremely popular spot that has served residents for many years.

Like most apartment communities, we do not operate the pool. Instead, we have engaged [redacted], a firm specializing in this work, to handle pool operation and maintenance for us. During summer, it is open from 10:30 a.m. to 8:30 p.m. every day. A [redacted] pool attendant is on duty during these hours. On sunny weekends, the area is packed with sunbathers, couples, singles, teenagers and families with children.

Having provided some background, I want to tum to specific items raised by our resident:

Film on water. All outdoor public pools have film on the water. This occurs because people apply suntan lotion and jump in the water. The lotion washes off and floats on the surface due to natural body oils as well as those in the lotion. During periods of low bather loads, the film level may be low. Conversely, with high bather loads, the level may be higher. Like other pools, ours has a filtration system to remove the film. Included in the filtration system are eight skimmers sitting in wells located strategically along the edge ofthe pool. They are below ground and can be difficult to recognize by poolgoers. The skimmers act like large "vacuum cleaners." They draw water into the filters to remove oil and debris. Depending on how much work they must do, these machines completely filter the pool's water every two to six hours. Our pool company reports that our skimmers are fully operable and working at capacity. We cannot adjust their rate nor can we ask people to forego suntan lotion. However, within the last week, we have instituted a new policy of ciearing the pool of swimmers for l0 minutes every three hours during periods of high usage. We hope this will reduce the volume of lotion and allow the skimmers to remove larger amounts more rapidly.

Bugs. All outdoor pools have bugs in the water. Removing them is an ongoing task. The skimmers deal with many of these. In addition, our pool attendant periodically removes bugs, using a fine-mesh net attached to a long handle. He acts when he sees bugs or when patrons bring them to his attention. (According to our attendant, the person who wrote you has never asked him to take bugs from the pool.) To ensure that bugs are removed on a more regular basis, we have asked the attendant to make frequent, regular inspections and to remove any insects he finds. We will also encourage the resident in question to ask the pool attendant to remove bugs from the water whenever she may see them so that it can be handled immediately.

Mold. After we received your letter, an on-site pool inspection was conducted by a team consisting of our regional property mimager, the community manager, the pool service's area manager, the pool attendant and myself. We saw no evidence of mold, We did see staining. As noted earlier, the pool has been in use for many years. Rust stains exist, as do stains in older caulking and some areas of concrete. Staining is inevitable; its removal is difficult if not impossible once it has "set" in caulking and concrete pores. Such staining is a cosmetic concern. No impact to health or safety was observed.

Infection. The chance of infection in the pool is extremely low. Like hundreds of thousands of pools across the country, we treat the water with chlorine, When used properly, this powerful chemical can kill a wide range of germs. We use standards set by the [redacted] ([redacted]), which provides the nation's "gold standard" for pool operation, maintenance and safety. The attendant, who is required to have [redacted] certification in water quality testing, checks chlorine levels each hour, enters the data in a logbook and adjusts the chlorine to the appropriate level as needed. We are confident that, in this regard, our pool water is as safe as any other in Central Virginia.

Inspections and cleaning. The [redacted] area manager inspects the pool three times a week. Our on-site management team also makes periodic inspections during the week. The pool attendant in tum inspects and cleans the pool daily, He arrives at least 30 minutes prior to the pool opening for the day. He then vacuums the pool's bottom, picks up trash on the deck and tests chlorine levels. In addition, he scrubs the pool tiles located on its sides above the waterline. Suntan lotion film tends to collect here, and it is removed daily first thing in the moming. Inevitably, it collects during the day. We have asked the attendant to be diligent in conducting this cleaning, especially following high-volume use of the pool the previous day.

We believe that we are doing all we can to make the pool a safe, healthy and fun place to relax. I also note that we have received no other complaints this season from any resident regarding the issues raised in conespondence with you. However, we readily admit that we have not done the absolute best job in communicating with the resident who wrote you. In every case, we have routed her concerns to the pool company for resolution. However, we have failed sometimes to follow-up with her regarding actions taken. We apologize for this shortcoming and immediately will take action to improve our performance. Specifically, our regional manager and our community manager are in the process of scheduling a meeting with the resident. At that time, we hope she will share her concerns in a face-to-face meeting and that we can listen to her, understand her viewpoint, answer her questions and make operational changes, if needed, to improve our performance.

As I noted at this letter's start, our entire team at The [redacted] sees this situation as a chance to learn about resident concerns and to improve our performance.

If you have any further questions on this matter, I encourage you to call me directly at [redacted]. I will be delighted to speak with you.

Sincerely,

Communications Director