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Gumi America inc

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Gumi America inc Reviews (4)

Complaint: ***I am rejecting this response because:misleading advertisement such as major boost constitutes fraud by legal definition , it leads one to believe their odds are hugely increased when in reality it's a fraction of a percentage as you don't advertise odds this
constitutes fraud as it is clearly misleading the customer to spend moreI'm happy with events as of late so I'm not after this anymore, but something to consider for the future you could end up getting hit with a lawsuitI like thw game and will continue to play it but in regar ds to my disagreement please don't post banners that screw so many.Sincerely,*** ***

Please see attached

Complaint: [redacted]I am rejecting this response because:
They are failing address or even recognize the intentionally misleading advertising. The advertisement states "This global exclusive unit designed to defeat dragons. For one, [redacted] can learn dragoon meister ability which doubles physical...

damage to dragons and nullifies confuse." NOWHERE in game does it state that the physical damage from her jump does not receive this benefit and you have zero reason to think it would not. Immediate following this statement the advertisement highlights her strongest ability, Crimson Death. This ability is a jump ability. The proximity of the two statements leads the user to believe the latter statement(the strong skill), benefits from the former(double damage against dragons). Of which is false. Furthermore, the advertisement states "Crimson Blood, her trust master reward, is a spear which boosts the wielder's ATK and increases damage against dragons. A perfect weapon for dragons like [redacted]." This statement further tries to dupe users into believing that the two aspects work together. Most dragoons, including [redacted], have very weak attacks other than their jump abilities. In the majority of cases, their jump attack is the only skill that ever gets used. To say that the extra dragon killer effect is especially effective equipped on dragoons implies that they receive a benefit from equipping it, AND that it is more effective on them than a significant amount of other units. The latter is completely false, they receive less benefit than any other unit because many of their attacks don't receive the benefit and the benefit gained on the attacks that do is much less.(200% extra damage becoming 250% is a 25% boost in damage while a normal unit would go from 100% to 150%.) The former is partially false. The receive the benefit but only to a limited group of skills they don't normally use.
In summary, the game provides zero notice that killer effects do not work on jump attacks, and the company advertises the unit in a way that leads the user to believe that the two features work together. 
Sincerely,[redacted]

Initial Business Response /* (1000, 24, 2015/10/20) */
[redacted] filed a complaint last June 2015 because of lost Metal Keys (in-game items that can be purchased) during the server maintenance. Our team denied the refund of Metal Key because the maintenance was announced 2 days before the scheduled...

maintenance. This is the time the Revdex.com complaint was also filed.
After everything was said and done, his request to refund a $20 worth of Gems was granted and we gave him 24 Gems. He also replied with a 'Thank you!' regarding this report. His complaints have been dealt with and responded to. It is not clear what he is expecting in addition to the refund already granted.
Initial Consumer Rebuttal /* (3000, 26, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Gumi is responding making two separate incidents sound like one. I would advise that if gumi wishes transparency in this matter they make their records on my initial complaint to them available for your evaluation. If not I would be happy to oblige you with transcripts of the emails they responded with when I was simply asking to speak with a supervisor with a real name. This was never about money this was about respect. And the basic lack of it their customer service shows it's many clients. To be crystal clear, what I expect is a change of policy where customer service reps use real names and have real employee id numbers and have an actual escalation process. They run a business which handles many monetary transgressions online per day and yet had a clandestine service system. I say not fair.
Final Business Response /* (4000, 28, 2015/11/04) */
To the Revdex.com:
We refer to a customer's follow-up complaint message dated Oct. 21, 2015.
We regret that this customer feels that his customer service experience has not been satisfactory.
We deeply value them as a customer of our products and services and appreciate his feedback, which helps us to evaluate our provisions of products and services.
We have responded accordingly to this customer's complaint, including providing reimbursement for his in-game purchases as a gesture of appreciation for his patience and understanding.
We are unable, however, to meet his request that we disclose the real names of our employees from our customer service department. As a company policy, we do not divulge such employee information because some of our customer service employees have experienced instances of harassment.
We hope that this customer will understand and find reassurance in knowing that excellent customer service is one of our key values of our company and all our team members are committed to delivering the best possible standard of service to our customers.
The Revdex.com and all of our customers are welcome to please not hesitate to contact us should they have any questions on the above. Thank you again for your patience and understanding.
Final Consumer Response /* (2000, 30, 2015/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm accepting because it's clear to me that gumi is standing it's ground. For the record guys apologizing for hour some one feels is not an apology...I still maintain that even if they're against using the real names of their customer service (they have ours by the way) that they should have employee ids and job titles do we as consumers can identify when we're speaking to supervisors and when anonymous employees behave badly towards their customer base. That seems reasonable to me. But if gumi doesn't think so then "I'm really sorry they feel that way"...

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Address: 795 Folson Street Floor 1, San Francisco, California, United States, 94107

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