Initial Business Response / [redacted] (1000, 24, 2015/10/20) */ [redacted] filed a complaint last June because of lost Metal Keys (in-game items that can be purchased) during the server maintenanceOur team denied the refund of Metal Key because the maintenance was announced days before the scheduled maintenanceThis is the time the Revdex.com complaint was also filed After everything was said and done, his request to refund a $worth of Gems was granted and we gave him GemsHe also replied with a 'Thank you!' regarding this reportHis complaints have been dealt with and responded toIt is not clear what he is expecting in addition to the refund already granted Initial Consumer Rebuttal / [redacted] (3000, 26, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Gumi is responding making two separate incidents sound like oneI would advise that if gumi wishes transparency in this matter they make their records on my initial complaint to them available for your evaluationIf not I would be happy to oblige you with transcripts of the emails they responded with when I was simply asking to speak with a supervisor with a real nameThis was never about money this was about respectAnd the basic lack of it their customer service shows it's many clientsTo be crystal clear, what I expect is a change of policy where customer service reps use real names and have real employee id numbers and have an actual escalation processThey run a business which handles many monetary transgressions online per day and yet had a clandestine service systemI say not fair Final Business Response / [redacted] (4000, 28, 2015/11/04) */ To the Revdex.com: We refer to a customer's follcomplaint message dated Oct21, We regret that this customer feels that his customer service experience has not been satisfactory We deeply value them as a customer of our products and services and appreciate his feedback, which helps us to evaluate our provisions of products and services We have responded accordingly to this customer's complaint, including providing reimbursement for his in-game purchases as a gesture of appreciation for his patience and understanding We are unable, however, to meet his request that we disclose the real names of our employees from our customer service departmentAs a company policy, we do not divulge such employee information because some of our customer service employees have experienced instances of harassment We hope that this customer will understand and find reassurance in knowing that excellent customer service is one of our key values of our company and all our team members are committed to delivering the best possible standard of service to our customers The Revdex.com and all of our customers are welcome to please not hesitate to contact us should they have any questions on the aboveThank you again for your patience and understanding Final Consumer Response / [redacted] (2000, 30, 2015/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm accepting because it's clear to me that gumi is standing it's groundFor the record guys apologizing for hour some one feels is not an apology...I still maintain that even if they're against using the real names of their customer service (they have ours by the way) that they should have employee ids and job titles do we as consumers can identify when we're speaking to supervisors and when anonymous employees behave badly towards their customer baseThat seems reasonable to meBut if gumi doesn't think so then "I'm really sorry they feel that way"
Complaint: [redacted] I am rejecting this response because: They are failing address or even recognize the intentionally misleading advertisingThe advertisement states "This global exclusive unit designed to defeat dragonsFor one, [redacted] can learn dragoon meister ability which doubles physical damage to dragons and nullifies confuse." NOWHERE in game does it state that the physical damage from her jump does not receive this benefit and you have zero reason to think it would notImmediate following this statement the advertisement highlights her strongest ability, Crimson DeathThis ability is a jump abilityThe proximity of the two statements leads the user to believe the latter statement(the strong skill), benefits from the former(double damage against dragons)Of which is falseFurthermore, the advertisement states "Crimson Blood, her trust master reward, is a spear which boosts the wielder's ATK and increases damage against dragonsA perfect weapon for dragons like [redacted] ." This statement further tries to dupe users into believing that the two aspects work togetherMost dragoons, including [redacted] , have very weak attacks other than their jump abilitiesIn the majority of cases, their jump attack is the only skill that ever gets usedTo say that the extra dragon killer effect is especially effective equipped on dragoons implies that they receive a benefit from equipping it, AND that it is more effective on them than a significant amount of other unitsThe latter is completely false, they receive less benefit than any other unit because many of their attacks don't receive the benefit and the benefit gained on the attacks that do is much less.(200% extra damage becoming 250% is a 25% boost in damage while a unit would go from 100% to 150%.) The former is partially falseThe receive the benefit but only to a limited group of skills they don't normally use In summary, the game provides zero notice that killer effects do not work on jump attacks, and the company advertises the unit in a way that leads the user to believe that the two features work together Sincerely,***
Initial Business Response / [redacted] (1000, 24, 2015/10/20) */ [redacted] filed a complaint last June because of lost Metal Keys (in-game items that can be purchased) during the server maintenanceOur team denied the refund of Metal Key because the maintenance was announced days before the scheduled maintenanceThis is the time the Revdex.com complaint was also filed After everything was said and done, his request to refund a $worth of Gems was granted and we gave him GemsHe also replied with a 'Thank you!' regarding this reportHis complaints have been dealt with and responded toIt is not clear what he is expecting in addition to the refund already granted Initial Consumer Rebuttal / [redacted] (3000, 26, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Gumi is responding making two separate incidents sound like oneI would advise that if gumi wishes transparency in this matter they make their records on my initial complaint to them available for your evaluationIf not I would be happy to oblige you with transcripts of the emails they responded with when I was simply asking to speak with a supervisor with a real nameThis was never about money this was about respectAnd the basic lack of it their customer service shows it's many clientsTo be crystal clear, what I expect is a change of policy where customer service reps use real names and have real employee id numbers and have an actual escalation processThey run a business which handles many monetary transgressions online per day and yet had a clandestine service systemI say not fair Final Business Response / [redacted] (4000, 28, 2015/11/04) */ To the Revdex.com: We refer to a customer's follcomplaint message dated Oct21, We regret that this customer feels that his customer service experience has not been satisfactory We deeply value them as a customer of our products and services and appreciate his feedback, which helps us to evaluate our provisions of products and services We have responded accordingly to this customer's complaint, including providing reimbursement for his in-game purchases as a gesture of appreciation for his patience and understanding We are unable, however, to meet his request that we disclose the real names of our employees from our customer service departmentAs a company policy, we do not divulge such employee information because some of our customer service employees have experienced instances of harassment We hope that this customer will understand and find reassurance in knowing that excellent customer service is one of our key values of our company and all our team members are committed to delivering the best possible standard of service to our customers The Revdex.com and all of our customers are welcome to please not hesitate to contact us should they have any questions on the aboveThank you again for your patience and understanding Final Consumer Response / [redacted] (2000, 30, 2015/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm accepting because it's clear to me that gumi is standing it's groundFor the record guys apologizing for hour some one feels is not an apology...I still maintain that even if they're against using the real names of their customer service (they have ours by the way) that they should have employee ids and job titles do we as consumers can identify when we're speaking to supervisors and when anonymous employees behave badly towards their customer baseThat seems reasonable to meBut if gumi doesn't think so then "I'm really sorry they feel that way"
Complaint: [redacted] I am rejecting this response because: They are failing address or even recognize the intentionally misleading advertisingThe advertisement states "This global exclusive unit designed to defeat dragonsFor one, [redacted] can learn dragoon meister ability which doubles physical damage to dragons and nullifies confuse." NOWHERE in game does it state that the physical damage from her jump does not receive this benefit and you have zero reason to think it would notImmediate following this statement the advertisement highlights her strongest ability, Crimson DeathThis ability is a jump abilityThe proximity of the two statements leads the user to believe the latter statement(the strong skill), benefits from the former(double damage against dragons)Of which is falseFurthermore, the advertisement states "Crimson Blood, her trust master reward, is a spear which boosts the wielder's ATK and increases damage against dragonsA perfect weapon for dragons like [redacted] ." This statement further tries to dupe users into believing that the two aspects work togetherMost dragoons, including [redacted] , have very weak attacks other than their jump abilitiesIn the majority of cases, their jump attack is the only skill that ever gets usedTo say that the extra dragon killer effect is especially effective equipped on dragoons implies that they receive a benefit from equipping it, AND that it is more effective on them than a significant amount of other unitsThe latter is completely false, they receive less benefit than any other unit because many of their attacks don't receive the benefit and the benefit gained on the attacks that do is much less.(200% extra damage becoming 250% is a 25% boost in damage while a unit would go from 100% to 150%.) The former is partially falseThe receive the benefit but only to a limited group of skills they don't normally use In summary, the game provides zero notice that killer effects do not work on jump attacks, and the company advertises the unit in a way that leads the user to believe that the two features work together Sincerely,***