Modern has reversed the bank charges on this transaction as of September 8, The customer may be advised to contact the three credit bureaus as to her AKA status with said reporting agencies Modern's intent to see the customers after the cancellation was to explore options available to assist the customers with any perceived difficulty in carrying out the purchase, since said cancellation came weeks after the legal rescission period on the contract for the workModern always makes a strident effort to help its customers with any difficulty, especially in a case such as this wherein a previous customer calls us up and requests us to come out and quote them more work Modern requests Revdex.com upper management to strongly consider the customer's intent (conveyed to us by their legal council) that this complaint be expunged from the Revdex.com record as Modern did nothing knowingly wrong in our attempt to process and complete a legal transaction that was cancelled without explanation
As of today (12-17-15) These windows were installed on Friday December 11th and the customer told our installation crew that they were very happy with the work that was completedChristine, the General Manager has left [redacted] two messages to make sure that this information is correctAt this point we are just awaiting [redacted] 's call regarding this matterPlease have [redacted] contact Christine Pauly, General Manager if there is anything else we can do to make him happy, we are doing everything we can to please this customer
As a matter of business practice, Modern offers financing options to customers considering a home improvement purchase, with special financing customized to fit their budget needsIn order to do this, we ask permission by phone to pull credit prior to the estimateIf no verbal authorization is given, we do not pull creditHaving ascertained that permission was given by this potential customer, we did pull creditAs a possibility that there was a misunderstanding as to our intent, we have requested the credit bureau Equifax to remove the inquiry from the record on 08/31/2015, which should be actuated at least days from the stated request dateWe apologize if there was a misunderstanding and would like this customer to know that our intentions were based on giving them as complete as possible information package regarding a potential purchase and nothing more
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company doesn’t assume responsibility for their windows or the company they get them fromThis is just down right sadI can have the two small windows replaced for less than they want for shippingThe warranty they place on their products is only good for use in the bathroomRegards, [redacted]
Unfortunately,this customer's warranty, from a purchase 1/years ago, contained the stipulation that shipping charges are not included in the replacement parts or pieces of their productAs it is, the shipping charges do not come close to the expense of paying for new product, so the warranty is not without valueModern has, to this point, offered to waive its $service fee on warranty work but this offer apparently did not satisfy the customer and this generated the present complaint even though is was no fault of oursAs a further gesture of good faith to this customer, we will continue to offer a waiver of the service fee, and in this instance only, offer to pay for 1/of the shipping chargesWe will await the customer's call to the service department to arrange delivery and installation of the service pieces if this is accepted
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
Modern has reversed the bank charges on this transaction as of September 8, The customer may be advised to contact the three credit bureaus as to her AKA status with said reporting agencies Modern's intent to see the customers after the cancellation was to explore options available to assist the customers with any perceived difficulty in carrying out the purchase, since said cancellation came weeks after the legal rescission period on the contract for the workModern always makes a strident effort to help its customers with any difficulty, especially in a case such as this wherein a previous customer calls us up and requests us to come out and quote them more work Modern requests Revdex.com upper management to strongly consider the customer's intent (conveyed to us by their legal council) that this complaint be expunged from the Revdex.com record as Modern did nothing knowingly wrong in our attempt to process and complete a legal transaction that was cancelled without explanation
As of today (12-17-15) These windows were installed on Friday December 11th and the customer told our installation crew that they were very happy with the work that was completedChristine, the General Manager has left [redacted] two messages to make sure that this information is correctAt this point we are just awaiting [redacted] 's call regarding this matterPlease have [redacted] contact Christine Pauly, General Manager if there is anything else we can do to make him happy, we are doing everything we can to please this customer
As a matter of business practice, Modern offers financing options to customers considering a home improvement purchase, with special financing customized to fit their budget needsIn order to do this, we ask permission by phone to pull credit prior to the estimateIf no verbal authorization is given, we do not pull creditHaving ascertained that permission was given by this potential customer, we did pull creditAs a possibility that there was a misunderstanding as to our intent, we have requested the credit bureau Equifax to remove the inquiry from the record on 08/31/2015, which should be actuated at least days from the stated request dateWe apologize if there was a misunderstanding and would like this customer to know that our intentions were based on giving them as complete as possible information package regarding a potential purchase and nothing more
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This company doesn’t assume responsibility for their windows or the company they get them fromThis is just down right sadI can have the two small windows replaced for less than they want for shippingThe warranty they place on their products is only good for use in the bathroomRegards, [redacted]
Inquiry was successfully removed regardless of the fact that permission was granted for the credit pull
Unfortunately,this customer's warranty, from a purchase 1/years ago, contained the stipulation that shipping charges are not included in the replacement parts or pieces of their productAs it is, the shipping charges do not come close to the expense of paying for new product, so the warranty is not without valueModern has, to this point, offered to waive its $service fee on warranty work but this offer apparently did not satisfy the customer and this generated the present complaint even though is was no fault of oursAs a further gesture of good faith to this customer, we will continue to offer a waiver of the service fee, and in this instance only, offer to pay for 1/of the shipping chargesWe will await the customer's call to the service department to arrange delivery and installation of the service pieces if this is accepted
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]