Dear *** ***,
Thank you for forwarding this customer’s experience about catalog mailingsWe apologize for the frustration about unwanted mailingsWe have found: (1) there are two people with the same last name at this address; (2) both accounts have been flagged “Do Not
Publish By Any Catalog” from an earlier requestWe have also examined more than customer files with the same last name, and searched using possible misspellings of the last name to see if there is any mbased on last namesIn addition, we have notified our circulation and mailing partners to put a priority stop on all future mailings as we complete a systems diagnosticBecause catalogs are printed, addressed and sorted for mailing well in advance, there may be a holiday catalog already on its way to this address if it can’t be pulled by our mail house in time
We are working now to ensure that all future mailings stopIf the customer can send us a sample address page/back cover of any of these mailings, it will be of great assistanceIt should be sent to: *** *** *** *** *** *** *** *** ** *** ATTN: Executive Office
Yours truly,
*** ***
Manager, Exec & Admin Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and I will send the mailing label the next time I get a catalogue as they request! Thank you for your efforts on my behalf.Sincerely, *** ***
Dear *** ***,
Thank you for forwarding this customer’s experience about catalog mailingsWe apologize for the frustration about unwanted mailingsWe have found: (1) there are two people with the same last name at this address; (2) both accounts have been flagged “Do Not
Publish By Any Catalog” from an earlier requestWe have also examined more than customer files with the same last name, and searched using possible misspellings of the last name to see if there is any mbased on last namesIn addition, we have notified our circulation and mailing partners to put a priority stop on all future mailings as we complete a systems diagnosticBecause catalogs are printed, addressed and sorted for mailing well in advance, there may be a holiday catalog already on its way to this address if it can’t be pulled by our mail house in time
We are working now to ensure that all future mailings stopIf the customer can send us a sample address page/back cover of any of these mailings, it will be of great assistanceIt should be sent to: *** *** *** *** *** *** *** *** ** *** ATTN: Executive Office
Yours truly,
*** ***
Manager, Exec & Admin Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and I will send the mailing label the next time I get a catalogue as they request! Thank you for your efforts on my behalf.Sincerely, *** ***