Gump's, Inc.

Dear [redacted],
 
Thank you for forwarding  this customer’s experience about catalog mailings. We apologize for the frustration about unwanted mailings. We have found: (1) there are two people with the same last name at this address; (2) both accounts have been flagged “Do Not...

Publish By Any Catalog” from an earlier request. We have also examined more than 250 customer files with the same last name, and searched using possible misspellings of the last name to see if there is any mix-up based on last names. In addition, we have notified our circulation and mailing partners to put a priority stop on all future mailings as we complete a systems diagnostic. Because catalogs are printed, addressed and sorted for mailing well in advance, there may be a holiday catalog already on its way to this address if it can’t be pulled by our mail house in time.
 
We are working now to ensure that all future mailings stop. If the customer can send us a sample address page/back cover of any of these mailings, it will be of great assistance. It should be sent to: [redacted] ATTN: Executive Office.
 
Yours truly,
 
[redacted]
Manager, Exec & Admin Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and I will send the mailing label the next time I get a catalogue as they request! Thank you for your efforts on my behalf.Sincerely, [redacted]