Gun Pro Corporation

Initial Business Response / [redacted] (1000, 5, 2017/11/14) */ Sorry we do not have links for the checkout processThe customer is in complete control of adding items to the cart and proceeding with checkoutTotals with shipping and item details are both available at checkout even before payment information is entered in by the customer We are very sorry to hear that you ordered the wrong firearm We also do see that you did tried to cancel the order but it had already shipped As long as you did not have the firearm transferred into your name after inspection you can return it and we will waive the restocking fee Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Gun Pro keeps insisting that I ordered the wrong firearmIt was their link that did this, and the only thing that I failed to do was to check the UPC codeI did not try to cancel the order that the link provided at any time; I tried to cancel the original order, but was informed that I would be charged the cancellation feeI have the emails to prove this.....I never tried to cancel the order after it was shippedThis is a total outright lie by Gun ProGun Pro also didn't say they would have waived the restocking fee if the firearm wasn't transferred to meEven if they waived the restocking fee, they would still charge the "Open box fee"I can see this is going no where, as they keep skirting the issuesThey gave the exact same responses with the other similar complaintThey have been in business only a little of years, and already have two complaints with identical issuesThey have absolutely the worst customer service I have ever seenI have saved all the email communications from them in regards to this issue, that prove their responses wrongBy the way, I had a similar website glitch with another gun dealer on line, and they were more than willing to assist meThey also admitted that they do have computer glitches once in a whileThey even informed me what had happened before I could explain the whole transactionWell, as we say in Hawaii, Gun Pro will get "BACHI"WOW...Gun Pro actually outright lies on a Revdex.com complaint, when I have the emails to prove them wrongWhat kind of company is this? Final Business Response / [redacted] (4000, 14, 2017/11/22) */ This will be our final reply and the only resolution that we can offerAs long as you did not have the firearm transferred into your name after inspection you can return it and we will waive the restocking feeThank you Final Consumer Response / [redacted] (4200, 16, 2017/11/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This will also be my final response, as this business has not addressed any of the issuesEven if they waive the restocking fee, they still have the open box feeBesides this, they know the gun has already been transferred into my name; thus they also know that I can't submit for the full refund anywayAnyone reading the whole thread knows what led up to this complaintIt is a total shame when a company has this type of poor customer service, and can't even address the prevalent issuesIt is this type of old style customer service that has brought down many small businessesI know.....I have worked and retired in one of the largest wholesale businesses in the United Sates, and also retired from a government job, and those two entities would've handled this complaint in a totally different way

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you.Complaint ID # [redacted] my last response on your forum was a rejection of the outcome saying I was never delivered a refund, and at that time I had not seen anything in my bank which I just came from but today 2/24/ there is a refund showing pending from gunpro for the full amount so I would like to change my status to accepting the outcome and my complaint removedplease remove my complaint, take everything down, and all is forgiven and forgotten on my end thanks for mediating this matter I tried to update it myself but it seems to be a one turn per person type platform where you cant do anything until you are prompted with a chance to reply so please consider the matter over, and as far as im concerned a matter that never happened my outcome goal was simply to get my refund, and the business came through with it so a thank you to gunpro too [redacted]

I am rejecting this response because:
I did use https://fflezcheck.atf.gov/fflezcheck/ to check the *** *** address last weekIt shows the address of *** *** *** *** *, *** ** ***I Even the gunprodeal's initial email also give me the address of: *** *** *** *** *, *** ** *** (see attachment)Some website still shows address of: *** *** *** *** *, *** ** ***Now when I mention the address issuethe address changed in order to prove me wrong? somebody is making the story? I think the easy way is calling ATF to see when *** *** update their addressOr If Gunprodeal knew their license address was not the address above when they recommended to me, why gunprodeal still give a me the address other than the FFL license address to pick up? What kind of deal between gunprodeal and *** ***? As I said, I don't mind going there DURING the business hours and pay a fee to pick up or the gunprodeal rearrange shippment to the FFL I preferredI have attached email communication with ***

Customer reached out to us on 3/regarding his order that shipped via UPS Mail Innovations (Tracking Number: ***)We promptly filed a claim with UPS and a search with USPS and informed him that sometimes this could take several daysWe provided proof and assurance that he
would receive his order or a full refundWe received a reply from him thanking us for the assistanceAround twelve hours later we received the attached seven emails in a six hour time frameAs you can see these emails are extremely vulgar and threateningThe customer continued to send repetitive vulgar emails like the ones attached so we had to permanently block his accountA refund was issued

Initial Business Response /* (1000, 5, 2017/11/02) */
Contact Name and Title: *** *** / Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***@gunprodeals.com
Unfortunately the ad found on Armslist was expired and Remington is no longer offering the rebateThe customer has been made aware
of thisGun Pro has provided the customer with a paid return shipping label and informed the customer they will receive a full refund once the item is returnedPlease find the attached supporting documents and emails

Initial Business Response /* (1000, 8, 2017/04/25) */
Our records indicate that our customer ordered and was shipped a HK VPTactical ( UPC: XXXXXXXXXXXX ) - https://www.***.com/search?q=XXXXXXXXXXXX It is unfortunate that they ordered the wrong item and that they are unhappy with their
purchaseSince we are dealing with a firearm and not general merchandise, returns are handled much differently especially after a firearm has been transferred to the new ownerThis has been explained to the customerThis is also why we list on our Policies and Terms of Purchase under our store polices - firearm returns: "Please take your time to inspect all firearms thoroughly before proceeding with your transferOnce a new firearm is transferred to you it is considered used, even if it is unfiredGun Pro cannot provide a full refund for new firearms once they have been transferred into your possession." In trying help the customer we did offer to ship them as many any capacity extra magazines at cost as they wanted
Initial Consumer Rebuttal /* (3000, 10, 2017/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is no longer worth my timeThank you for a full explanation about not returning or exchanging the firearm considering this was never what I wantedJust wanted the right magazinesThank you also for giving me the option of purchasing more magazines from you but I think I'll exercise my right to not do any more business with youThe picture and explanation of what I ordered did not match what went into my cart and was sent to meSend me the correct magazines and I'll send you the wrong ones back and we can call it even
Final Business Response /* (4000, 16, 2017/04/26) */
You ordered UPC:XXXXXXXXXXXX and it does come with round magsWe attached a copy of your order in our first replyIn your latest reply it sounds like you received the item you ordered along with the mags that it is supposed to come withThis item retails for *** and you purchased it for less than wholesale cost *** during our saleWe have no room in this deal to send free magazines or issue any type of creditIf the UPC on the case is not XXXXXXXXXXXX then we will take the appropriate steps in getting the item returned back to us and getting you a full refundIf the UPC on the side of the case is XXXXXXXXXXXX then we will not do be able to do anything
Final Consumer Response /* (4200, 18, 2017/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
why would the upc be not matching? You sent me the item with the wrong upcThe fact that the upc you show you sent me matches the upc I have proves nothing except you sent me the wrong item with the wrong upc that matchesAgain I live in Arizona and would have no reason to order California compliant itemsThe picture and description I clicked on when I ordered the gun was the round magazine versionThe item I was sent was notI guess we are at an impass *

Initial Business Response /* (1000, 5, 2017/11/14) */
Sorry we do not have links for the checkout process. The customer is in complete control of adding items to the cart and proceeding with checkout. Totals with shipping and item details are both available at checkout even before payment...

information is entered in by the customer.
We are very sorry to hear that you ordered the wrong firearm.
We also do see that you did tried to cancel the order but it had already shipped.
As long as you did not have the firearm transferred into your name after inspection you can return it and we will waive the restocking fee.
Initial Consumer Rebuttal /* (3000, 7, 2017/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Gun Pro keeps insisting that I ordered the wrong firearm. It was their link that did this, and the only thing that I failed to do was to check the UPC code. I did not try to cancel the order that the link provided at any time; I tried to cancel the original order, but was informed that I would be charged the cancellation fee. I have the emails to prove this.....I never tried to cancel the order after it was shipped. This is a total outright lie by Gun Pro. Gun Pro also didn't say they would have waived the restocking fee if the firearm wasn't transferred to me. Even if they waived the restocking fee, they would still charge the "Open box fee". I can see this is going no where, as they keep skirting the issues. They gave the exact same responses with the other similar complaint. They have been in business only a little of 2 years, and already have two complaints with identical issues. They have absolutely the worst customer service I have ever seen. I have saved all the email communications from them in regards to this issue, that prove their responses wrong. By the way, I had a similar website glitch with another gun dealer on line, and they were more than willing to assist me. They also admitted that they do have computer glitches once in a while. They even informed me what had happened before I could explain the whole transaction. Well, as we say in Hawaii, Gun Pro will get "BACHI". WOW...Gun Pro actually outright lies on a Revdex.com complaint, when I have the emails to prove them wrong. What kind of company is this?
Final Business Response /* (4000, 14, 2017/11/22) */
This will be our final reply and the only resolution that we can offer. As long as you did not have the firearm transferred into your name after inspection you can return it and we will waive the restocking fee. Thank you.
Final Consumer Response /* (4200, 16, 2017/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This will also be my final response, as this business has not addressed any of the issues. Even if they waive the restocking fee, they still have the open box fee. Besides this, they know the gun has already been transferred into my name; thus they also know that I can't submit for the full refund anyway. Anyone reading the whole thread knows what led up to this complaint. It is a total shame when a company has this type of poor customer service, and can't even address the prevalent issues. It is this type of old style customer service that has brought down many small businesses. I know.....I have worked and retired in one of the largest wholesale businesses in the United Sates, and also retired from a government job, and those two entities would've handled this complaint in a totally different way.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you.Complaint ID #[redacted].  my last response on your forum was a rejection of the outcome saying I was never delivered a refund, and at that time I had not seen anything in my bank which I just came from.  but today 2/24/18  there is a refund showing pending from gunpro for the full amount.  so I would like to change my status to accepting the outcome and my complaint removed. please remove my complaint, take everything down, and all is forgiven and forgotten on my end.  thanks for mediating this matter.  I tried to update it myself but it seems to be a one turn per person type platform where you cant do anything until you are prompted with a chance to reply.  so please consider the matter over, and as far as im concerned a matter that never happened.  my outcome goal was simply to get my refund, and the business came through with it.  so a thank you to gunpro too.        [redacted]

Gun Pro has done their part and delivered the items to [redacted] located at [redacted]. This address matches your receipt, the ATF’s database and [redacted]s FFL license. Copies were provided in our prior response. If the proof from the ATF database or the copy of their FFL is not enough then please contact the ATF for further questions. Your appointment time for pickup at [redacted] has nothing to do with Gun Pro and we will not get involved. The only thing that Gun Pro can do for you is process a return if you do not want to work out a pickup time with [redacted]. This will be our final reply as this is not productive for any of the parties involved.

The credit card transaction ID for your $84.87 refund is [redacted]. Please provide proof from your bank that the refund was not received. Your bank can email or fax something on their letter head to [redacted] or [redacted]. Thank you.

We have been through this several times now. You were informed that the answer was not going to change even after you threatened to open this complaint through the Revdex.com. We cannot send firearms to an FFL with an expired license. The FFL that you chose is willing to work with you. You simply do not...

want to respect their time. You have two choices at this point. One - you can pick up your order at the FFL you chose at the time of your order. Two - you can choose not to pick up your order, return it, and receive your partial refund that is laid out in writing in the terms you agreed to when you placed your order. We will no longer continue to go back and forth with you in regards to this matter. Detailed explanations and options have been communicated to you by four different staff members.