Please note that the buyer has clearly agreed to our store policies by making a purchase on our siteOur Store policy states that if an incorrect address is provided, GUNAS is not liable for the shipping fees associated with itThe customers order qualified for free shipping, which was honored the first time it was shippedThe box was returned to us because the customer did not clearly state that the Apartment numberIt was combined with the street and building number so the [redacted] automatically adjusted it and deleted the apartment numberDue to this the box was returned to us twiceWe requested the buyer to pay for shipping assuring her that if the mistake was on our part we would refund the shipping feeHowever when the box was received we noticed that the Apartment number was not stated on a separate line as provided by the buyer at the time of placing the orderDue to these reasons we cannot refund the shipping feesWe already paid to have the box express shipped for nearly $after it was returned to us for the 3rd timeThank you
Please note that the buyer has clearly agreed to our store policies by making a purchase on our site. Our Store policy states that if an incorrect address is provided, GUNAS is not liable for the...
shipping fees associated with it. The customers order qualified for free shipping, which was honored the first time it was shipped. The box was returned to us because the customer did not clearly state that the Apartment number. It was combined with the street and building number so the [redacted] automatically adjusted it and deleted the apartment number. Due to this the box was returned to us twice. We requested the buyer to pay for shipping assuring her that if the mistake was on our part we would refund the shipping fee. However when the box was received we noticed that the Apartment number was not stated on a separate line as provided by the buyer at the time of placing the order. Due to these reasons we cannot refund the shipping fees. We already paid to have the box express shipped for nearly $40.00 after it was returned to us for the 3rd time. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hello,
I provided my correct address as [redacted]. This is my correct adress and the way I normally provide it when ordering online. This is also how my address appears on my driver's license. I often order online from the US using my address in this same format and have not once had an issue with it.
I have attached a screen shot of the address page that Gunas provided at the time I placed my order. I have also provided a screen shot of the confirmation received by Gunas showing my correct address as I provided it to them.
Lisa at Gunas maintains that it is not there fault that the package was not shipped to me they orginally blamed Canada Post for refusing to deliver the package. When I pointed out to Lisa they did in fact send my package to the wrong address she advised [redacted] changed the address that Gunas provided with them. I have provided a screen shot of this as well.
Now the story is that it is my fault for not stating that 1007 was my unit number (again screen shot provided), In the last few days I have noticed that Gunas has changed their entry screen for the shipping address on their website requiring a separate box for the unit number, but that was not the case back in December when I placed my order. Gunas has also deleted my account with them. (see screenshot)
What really frustrates me the most is that all I really wanted is to receive my product, through out this in a reasonable time. Gunas has blamed everyone else and not taken any responsibility and have never apologized to me. The have blamed me and advised that I am not a profitable transaction, they have lost money on me for the shipping and it is somehow my fault.
Thank you,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please note that the buyer has clearly agreed to our store policies by making a purchase on our siteOur Store policy states that if an incorrect address is provided, GUNAS is not liable for the shipping fees associated with itThe customers order qualified for free shipping, which was honored the first time it was shippedThe box was returned to us because the customer did not clearly state that the Apartment numberIt was combined with the street and building number so the [redacted] automatically adjusted it and deleted the apartment numberDue to this the box was returned to us twiceWe requested the buyer to pay for shipping assuring her that if the mistake was on our part we would refund the shipping feeHowever when the box was received we noticed that the Apartment number was not stated on a separate line as provided by the buyer at the time of placing the orderDue to these reasons we cannot refund the shipping feesWe already paid to have the box express shipped for nearly $after it was returned to us for the 3rd timeThank you
Please note that the buyer has clearly agreed to our store policies by making a purchase on our site. Our Store policy states that if an incorrect address is provided, GUNAS is not liable for the...
shipping fees associated with it. The customers order qualified for free shipping, which was honored the first time it was shipped. The box was returned to us because the customer did not clearly state that the Apartment number. It was combined with the street and building number so the [redacted] automatically adjusted it and deleted the apartment number. Due to this the box was returned to us twice. We requested the buyer to pay for shipping assuring her that if the mistake was on our part we would refund the shipping fee. However when the box was received we noticed that the Apartment number was not stated on a separate line as provided by the buyer at the time of placing the order. Due to these reasons we cannot refund the shipping fees. We already paid to have the box express shipped for nearly $40.00 after it was returned to us for the 3rd time. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Hello,
I provided my correct address as [redacted]. This is my correct adress and the way I normally provide it when ordering online. This is also how my address appears on my driver's license. I often order online from the US using my address in this same format and have not once had an issue with it.
I have attached a screen shot of the address page that Gunas provided at the time I placed my order. I have also provided a screen shot of the confirmation received by Gunas showing my correct address as I provided it to them.
Lisa at Gunas maintains that it is not there fault that the package was not shipped to me they orginally blamed Canada Post for refusing to deliver the package. When I pointed out to Lisa they did in fact send my package to the wrong address she advised [redacted] changed the address that Gunas provided with them. I have provided a screen shot of this as well.
Now the story is that it is my fault for not stating that 1007 was my unit number (again screen shot provided), In the last few days I have noticed that Gunas has changed their entry screen for the shipping address on their website requiring a separate box for the unit number, but that was not the case back in December when I placed my order. Gunas has also deleted my account with them. (see screenshot)
What really frustrates me the most is that all I really wanted is to receive my product, through out this in a reasonable time. Gunas has blamed everyone else and not taken any responsibility and have never apologized to me. The have blamed me and advised that I am not a profitable transaction, they have lost money on me for the shipping and it is somehow my fault.
Thank you,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]