Gunn Buick GMC Truck, Ltd.

Mr [redacted] , Thank you for your voice to your concern, I'm currently working with [redacted] and Matt Kosub to investigate what the last technician touched to determine what route to take next I will phone you with my findings[redacted] General Manager*** [redacted]

Mr [redacted] , Thank you for your voice to your concern, I'm currently working with [redacted] and Matt Kosub to investigate what the last technician touched to determine what route to take next I will phone you with my findings[redacted] General Manager [redacted] *** [redacted]

Gunn Buick GMC is at fault with not processing all documents because of a communication error, employees thinking that the other person was taking care of the transaction. This was a communication error on our part and I, *** *** General Manager, am following up and following
through with the processing of the refund. I will be reaching out to Mr* *** on this mistake myself. Thank you

Did repairs on vehicle with an agreement of a 10% discount on the total invoice but they did not apply the discount on the final invoice when vehicle was pickedI followed up immediately requesting that my visa account be credited back for the overchargeCalled several times and was given the run arround for almost a month until I got the service manager on the phone but he refused to credit my account backHe will give me an in-store credit for the agreed upon 10% dicsount to be redeemed on future serviceThis was unacceptable since I do not plan on doing business with a company that does not honor its agreement

First, Gunn Automotive would like to express our sincerest concern for your experience and concerns on your service visitNext, we would like to put on the record that we do our best to give every guest the best possible attention that we can giveWe do understand that at certain times of the
day, mainly morning and late afternoon, that our drop off and pick up times are our peak hours of traffic and we pull more employees onto the service drive to assist in customer intake and customer phone callsThat being said, we sincerely apologize for the possibility of not being able to get multiple phone calls at onceRegarding follow up calls, we do have a phone system that can track if our employee has made the required daily calls to our customersThat being said, we have the upmost confidence that our employee did reach out to the one phone number we were given to put on filePossibly, multiple phone numbers and email addresses could have helped us get in contact with you betterOur goal is clarity on your transaction
Mechanically, we did run into a situation not of the norm with your vehicle since it's from up northThe salts on the road up north did rust many components on your vehicle, leaving us in a situation to purchase a cutting torch to get the rusted older Catalytic Converter off of the carThis is not part of a catalytic converter repairWe understand that the time it took to get this done was not planned for upfront, but could only have been figured out once the car was in the shopAfter we obtained the torch, it then took two of our Master level technicians three days to remove the rusted converterAgain, we understand that this was unplanned time, but no way around these factsIn doing so, we stuck to our promise of our quote and didn't charge extra for the purchase of the torch or the extra time it took to get it offWe figured it was only right to stick with what we agreed uponAfter picking the car, you did notify us that your A/C was no longer blowing coldWhen asked to see the vehicle back the service advisor, Greg, did say that he stated that if we did something to the car to make this happen then we would be taking care of this repair for youUpon inspection of the A/C system we did confirm that your A/C system failed due to a A/C compressor issue, hose issue and possibly more due to rusted components
The Catalytic Converter we repaired, and returned to you working properly, is located under the car and the A/C issue is located under the hood at the top of the motor cradleIn addition, we did confirm that your A/C compressor malfunctioned due to part failureThis part was rusted from the inside out and is also common for the area that the car came from, up northBecause of the location of our first repair and the location of the second repair and the condition of the part, we don't feel like this is something that our well trained technicians could of been part ofThe fact is, that the car is years old with 134,miles and has sat in an area up north common for automotive failures of this typeIn addition, as indicated on your repair order from 5/31/2014, the technician did indicate that he is unable to determine how many other failures could possibly exists with the cooling system because of the high level of rustMrsHumphrey, we don't wish to challenge you and lose you as a good Gunn customerPlease allow us to work with you in getting the appropriate repairs done to ensure your car works as designedIn addition, if you feel that replacing this car because of the rust issues is best, we would also like to speak with you about thatEither way, we are here to listen to your concerns and work with you on any resolution we canThank you
*** ***
General Manager
Gunn Buick GMC
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I got a sales person who was tired and working customers at the same timeThey checked our credit report, everything was fineThey did not give me what I wanted for my trade in but I went ahead and got out of that vehicle The sales person begged us to give him a on the surveyHe said if your gonna give me less than do even turn it in I waited almost a month and I contacted my salesperson because I had not got my tags All we did was a transfer of tags, he told me I'd have to talk to a person who deals with the tags So I did and she told me that it was being taken to dmv to get my registration so I said ok and she said I'll call you tomorrow when I get in No response for days I tried calling her again and no answerI call the business to talk to the general mgrhe's not available Just giving me the run aroundI paid a visit to the general mgr he was apologetic about the oversightThe lady had gone on vacation and mow it's almost days and only had a few days left before the temp tags expireI had posted a the truth about what happened to me on gmc fb page and I get a call from the general mgr asking me to reword what I putI said no that is what happened he asked are you stilled at what happened and I said yes so he kept asking me to change it or delete it because they don't want negative things on there I said no, he said ok I'm gonna go on there and comment on it I didn't want him to call me back or any problems so I deleted it
Now I'm having problems getting it serviced because I bought it with the Tim Duncan package after I was told that gmc would service it I don't recommend gunn gmc to anyone

Mr. [redacted], Thank you for your voice to your concern, I'm currently working with [redacted] and Matt Kosub to investigate what the last technician touched to determine what route to take next.  I will phone you with my findings.[redacted]General Manager[redacted]...


[redacted]

Gunn Buick GMC is at fault with not processing all documents because of a communication error, employees thinking that the other person was taking care of the transaction.  This was a communication error on our part and I, [redacted] General Manager, am following up and following through with...

the processing of the refund.  I will be reaching out to Mr[redacted] on this mistake myself.  Thank you.

Subject: Complaint ID: [redacted]  Hello,  I recently filed complaint #[redacted]. Gunn responded to my complaint but I did not respond back, as I was waiting to receive their check. I have received that check and I wish to have my complaint changed to closed and customer satisfied. Gunn answered in a timely fashion and I have now received my refund. Please let me know when my request has been processed. Thank you.  Best, [redacted]

Mr. [redacted], Thank you for your voice to your concern, I'm currently working with [redacted] and Matt Kosub to investigate what the last technician touched to determine what route to take next.  I will phone you with my findings.[redacted]General Manager[redacted]...

[redacted]
[redacted]
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Traded in a 2013 vehicle for a 2015 "certified" vehicle on a Saturday. Said we could pick up 2015 on Monday after it was detailed. As of Thursday they still do not have our vehicle ready for pick up. Plus they really low-balled us on our 2013.