Sign in

Gunn Collision Centers, Ltd.

Sharing is caring! Have something to share about Gunn Collision Centers, Ltd.? Use RevDex to write a review
Reviews Gunn Collision Centers, Ltd.

Gunn Collision Centers, Ltd. Reviews (7)

May 18, Revdex.com Corporate Office
La Posada Drive Austin, TX RE: *** Gunn Collision acknowledges receipt of a customer concern reported to the Revdex.com officesIn reviewing the repair file for this vehicle the call log shows multiple calls to the customer, the first of which discusses the parts ordering process and delays that may occur due to the vehicle being a tVlaseratiIn addition to parts availability issues, the tires installed on the vehicle, when it came in, were no longer availableIt was agreed that the customer would purchase tires so that they would match the tires damaged in the accidentGunn was not aware the customer would like to retain the old tiresWhen the customer requested the tires while picking up his vehicle a call was made to try to get the old tires however they had already been picked up for disposal from the shop that mounted the new tiresWe were not aware of any repair issues after the customer picked up the vehicleGunn acknowledges the customer's request for reimbursement of the replaced tiresAs .a gesture of goodwill Gunn agrees to reimburse the customer $57835, the cost of the additional tires purchased by the custorner
*** *** Manager Gunn Collision Center Selma

We apologize for any inconvenience you have experienced. Communication is key during the repair process. We will use your comments as a training point to improve our service. Thank you for choosing Gunn Collision Selma. If there are any concerns you would like to discuss
please contact me.*** ***Collision Center Manager***

Mr*** our management staff at Gunn Collision was not aware of your concern. *** ***, our center manager will contact you to set an appointment so that we may review your repairs and address your concerns
*** ***

Mr*** our management staff at Gunn Collision was not aware of your concern. *** ***, our center manager will contact you to set an appointment so that we may review your repairs and address your concerns. *** ***

Best collision center in [redacted]...period.
Always take my vehicles here and never had a bad experience, really great.

May 18, 2015 Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78252 RE: [redacted] Gunn Collision acknowledges receipt of a customer concern reported to the Revdex.com offices. In reviewing the repair file for this vehicle the call log shows multiple calls to the customer, the first of which discusses...

the parts ordering process and delays that may occur due to the vehicle being a tVlaserati. In addition to parts availability issues, the tires installed on the vehicle, when it came in, were no longer available. It was agreed that the customer would purchase 2 tires so that they would match the tires damaged in the accident. Gunn was not aware the customer would like to retain the old tires. When the customer requested the tires while picking up his vehicle a call was made to try to get the old tires however they had already been picked up for disposal from the shop that mounted the new tires. We were not aware of any repair issues after the customer picked up the vehicle. Gunn acknowledges the customer's request for reimbursement of the replaced tires. As .a gesture of goodwill Gunn agrees to reimburse the customer $57835, the cost of the additional 2 tires purchased by the custorner.  [redacted] Manager Gunn Collision Center Selma

Regarding collision center on I35 & Judson, recently had car towed by the city of San Antonio to this location after a fender bender. In reporting the displeasure of the entire experience to the City of San Antonio, I was informed by city official that towing service is contracted at a rate of $150.....no more. Much to my surprise, Gunn Collision tacked on an additional unauthorized $39 to towing charges as profit. Gunn was notified and requested to return unauthorized charge, of which they complied. I received a refund for the amount overcharged. This is a warning to all who have used this facilty, buyer beware!

Check fields!

Write a review of Gunn Collision Centers, Ltd.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Gunn Collision Centers, Ltd. Rating

Overall satisfaction rating

Address: 4851 Woodstone Dr., San Antonio, Texas, United States, 78230

Phone:

Show more...

Web:

This website was reported to be associated with Gunn Collision Centers, Ltd..



Add contact information for Gunn Collision Centers, Ltd.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated