Gunn Honda

Complaint: [redacted] I am rejecting this response because: what difference does it make to anyoneNot everybody has time in their busy work day to just leave work to go check out a vehicle and that's what your sales man wanted me to do is to leave work early to go have a look at the vehicleI do have the texts from him saying that, but like I said what difference does it makeYou guys are just going to turn the tables on me once again and make it seem like I was just a buyer with no intentionPlus I think its interesting that no one except the sales manager has contacted me via email to at least try to make something rightBut like I said before what difference does it makeIf it happened to me I just might happen to another customerMaybe not now but in the near future Regards, [redacted]

On 6/9/i took my car to Gunn Honda to check the A/C on my Civic After waiting for hours I was told that I needed a complete A/C kit costing $ I declined the service because I did not think it was needed I was told that it was leaking freon and that the compresor and clutch had failed I took my car to a Pep Boys for a second opinion and they could not find the leak and the compressor was working just fineI was told that the only thing they found but could not fix was the A/C module I went home and search online for similar issues and found a YouTube video showing exactly what was wrong with my A/C I went back to Gunn Honda on 8/2/demanding to speak to the sevice manager to show them what I found, I was told that even if I changed the module which I only paid $for it that the A/C would eventualy fail They wanted me to pay for something that had not even failed or was even needed The A/C on the Civic is still working and only cost me $not $as they wanted to charge me I wonder if they would had replaced anything or if they would had just changed the moduled and pocketed the remaining amount I no longer trust Gunn Honda even to change the oil on my car

This has been resolved with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I would like to apologize for any communication issues that were present. We started working with Mr*** on March 12, 2018. He had expressed interest in the vehicle but we could not reach him to follow up. We did finally connect and he scheduled to come to our place of
business on 3/21/18. He was informed that the vehicle was being driven by another customer and that the customer was taking the vehicle to their mechanic. He wanted to come in anyway to get his car appraised and to find out if he qualified for financing. We absolutely did what was requested and informed him of the availability of the vehicle

We do apologize for any miscommunication. We have refunded all money and unfortunately the $military credit offered by Honda is only available to customers that finance with American Honda Finance. It is a program through American Honda Finance and not through
Gunn. Mr *** chose to finance with a source other than American Honda Finance. We absolutely do not decieve or try to decieve anyone. Everything we do and all products that we sell are very much disclosed, explained and most of all signed by our customers. Each customer walks out of Gunn Honda with documents for each product purchased. Again refunds have been made and again we offer our apologies

We are in contact with Mr*** to resolve this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, I would like to add that the dealer was unable/ unwilling to work with me past handing me a check though I wanted to buy another car from them just a different model
Regards,
*** ***

I am very sorry that you were not able to purchase the vehicle. We have absolutely have no reason to play "keep away" with a vehicle or a customer. We value all of our customers. We were totally upfront about the vehicle being with another customer and that he was taking it to a mechanic for further inspection. You chose to move forward with the credit pulls. Under the Fair Credit Reporting Act, once you authorize us to pull your credit report which you did by signature and electronic signature, we are unable to remove the inquiries. We will continue to look for another vehicle if you are still interested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** **

Mr [redacted] on behalf of all involved in your experience at Gunn Honda, I would like to sincerely apologize for any confusion or frustration that you felt.  We will certainly counsel with all employees involved.  My apologies as well for no one answering the phone on the day you were trying...

to reach us for your check.  However, we were closed that day due to the icy conditions.  I see that you were able to pick up your check the following day.  If you would like to discuss this situation please feel free to call [redacted] at [redacted]

This has been resolved with the customer.

Complaint: [redacted]
I am rejecting this response because:
The sales persons were informative about the vehicle being in the hands of the other people and their mechanic. However, they tell me that they can't implement to the people of interest that there are other potential buyers that may seem interested or ready to purchase (me) the vehicle. As I stated before, I don't know what their policy is or what the rules are for keeping a vehicle  overnight that is listed for sale. It may Sound Childish To Say But I Felt Like They Were Playing Keep Away. I Know That The Dealership Is Trying To Maintain Their Business AND Keep It In Good Standards But I Feel That Despite The Conversations Between The Sales Person And I, There Was No Solid Communication From The Sales Person To The Buyer (me). I Had Every Intent To Make That Purchase on that same vehicle on The Same Day I Went Into The Dealership. What They Need To Do Is Reimplement Or Enforce A Solid Policy Or Statement About Having A Person Take A Vehicle To Their Mechanic And Keeping It Overnight Leaving The Other Buyer With No Other Choice After They Already Know What Vehicle They Are Looking For And Having Their Hope's High On Buying That Same Vehicle. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: what difference does it make to anyone. Not everybody has time in their busy work day to just leave work to go check out a vehicle and that's what your sales man wanted me to do is to leave work early to go have a look at the vehicle. I do have the texts from him saying that, but like I said what difference does it make. You guys are just going to turn the tables on me once again and make it seem like I was just a buyer with no intention. Plus I think its interesting that no one except the sales manager has contacted me via email to at least try to make something right. But like I said before what difference does it make. If it happened to me I just might happen to another customer. Maybe not now but in the near future. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The damage to the front end of my car was more than a nick.  I have the invoice for the work that Gunn Honda did free of charge for the repairs and it was over $1400 including and several alignments ($201 each at least 3 were done possibly 4).  The front end had significant damage ($658).  When I brought the damage to the attention of the shop manager [redacted] he told me that he would review the shop video to determine if my car was damaged at the dealership. 
He told me that he would call me once he reviewed the video.  He also stated that my car was constantly under video surveillance while it was being worked on.  Later on that week [redacted] called me and stated that he didn’t see any evidence on the video that my car was damaged at the dealership. He then went on to state that he would give me the benefit of the doubt and would repair the front end of my car and would check my suspension for damage.  I brought my car to the dealership and [redacted] put my
car on a lift and inspected the damage to the front end and he looked at the suspension.  He actually brought me in to show me that he couldn’t see any physical damage.  He then stated that he would paint the front end of the car and he would do an alignment.  The dealership kept my car for almost 3 weeks and put about 30 miles on my car and when I picked my car up the front end look okay.  As I drove me car home I noticed that the steering wheel was off center as I would be driving straight but the steering wheel would be turned to the right about 45 degrees.  I took my car back to the dealership to let them know about the steering and to let them know that the car still wasn’t driving and handling like the day I brought it in for an oil change.  [redacted] said he would do another alignment and said that he would have a technician take a look at my steering.  After I got my car back and started to drive it.  I noticed that the steering was still off center and immediately turned around and took my car back to the dealership.  [redacted] and the technician take my car back again to take a look at the steering. Then [redacted] asked me to test drive my car with the technician.  I test drove the car with the technician and still wasn’t 100% happy with the handling of the car and the steering was still off center.  I became frustrated and didn’t want to get any angrier so I
told [redacted] I would drive it for a while.  I drove my car that weekend and realized that now it appeared that something was wrong because my steering was super slow and my suspension was really soft.  My car didn’t even drive like the same car at all.  It didn’t even drive like a sports car.  It felt like it wasn’t even my car.  The suspension felt really soft and the steering was really poor.  I then called and asked to speak to the [redacted] ([redacted]) and explain the situation to him.  He became defensive and also told me “even if we damaged your car I wouldn’t tell you.”  I was like wow why should I expect to get anything done with this individual.  So all credibility was lost with the[redacted]  I then asked the general manager who his boss was and he told me [redacted] ([redacted] of Gunn Auto group) was his boss.   I then called [redacted] and spent over an hour discussing the situation. [redacted] told me that they would fix my car and that he wanted me to be satisfied.  I then told him that I didn’t feel comfortable going back out to Gunn Honda. He then told me to take my car wherever I wanted to take it.  I told him I was going to take my car to [redacted] Honda and he told me to tell them to send the bill to him.  Or I could scan the invoice and email it to him.  I took my car to [redacted] and the technician did notice what he called a shimmy in my rear tires.  But he didn’t know what caused it but he suspected it was the tires.  He took me out to the lift and showed me that he didn’t see any physical damage to the shocks or
struts and he couldn’t see where the steering was damage.  He also pointed out the steering rod bolts looked as though they had not been adjusted and that the EPS (Electric Power Steering) light wasn’t coming on.  He said that the alignment was off and that he would do another one.  He then test drove the car and said he couldn’t find anything wrong with it.  I then drove my car home which is about 5 miles away and changed cars to go to work.  I called [redacted] and told him that the technician at [redacted] said that he couldn’t find anything wrong and that he did another alignment.  And I was happy that nothing was found and thought the alignment may have solved the problem. But I hadn't had a significant amount of time to drive the car to see if the alignment had solved the problem. The phone call was to only let [redacted] know that the [redacted] technician had not found anything wrong visually with the suspension.  Later on that weekend I took my car out for a long drive and discovered that it still was handling badly and that the suspension was soft and the steering was slow.  I tried to contact [redacted] but was told by his [redacted] that he was out of town.  While waiting for [redacted] to call me back I called back out to Gillman to let my service advisor know that I had measured the ride height of my car and that it was off.  I asked how much new shocks would cost.  He told me that I would just be throwing parts at the car and that the [redacted] technician had done a visual inspection and test drive of my car but that didn’t mean there wasn’t anything wrong with my car. He said there was no way to know for sure without taking the car to an auto body shop to make sure the frame wasn’t damaged.  I then tried to contact [redacted] again and spoke with his secretary who told me that she would connect me with someone who would be able to help me since [redacted] wasn’t in. I then received a call on 28 October 2013 from John Blackburne who began to ask me questions about what happen to my car.  I told him that Gillman had suggested that I take my car to a collision center to check the frame.  [redacted] told me that he wanted to make sure I was satisfied and that I could take my car to whatever shop I wanted to make sure I was satisfied with the repairs that were made on my car.  I then told him that I wanted to take my car to the Gunn Collision Center off of Judson road which was a few miles from my house.  He then told me to call them and let them know that he had talked with me and that I could take my car to Gunn Collision Center and that the charges would be taken care (Gunn Auto group would pay for the collision repairs if any needed to be done).  When I was dealing with [redacted] I understood him to be a representative of [redacted] and Gunn Auto group.  I then called Gunn Collision Center off of Judson road and left a message letting them know that I wanted to bring my car in and that [redacted] had instructed me to call them and that any labor charges would be paid for by Gunn Auto group.  On 26 November 2013 after about a week I called [redacted] to let him know that I had not heard from Gunn Collision Center.  I was told by [redacted] that [redacted] no longer worked there.  I was somewhat confused because the number that I called was a number that [redacted] had given me ([redacted])and it was a number at Gunn Honda whom I had stopped dealing with after speaking to [redacted] back in September.  He had also given me an email address to contact him [redacted] told me that he would research the situation and that he would give me a call back.  About two hours later he called me back and told me any repairs or work on my car would be at my own expense. I then tried to get back in contact with [redacted] on several occasions and left messages with his secretary but never received a call back.  On January 9th 2014after returning from holiday vacation I left [redacted] a voice message and sent him an email.  After sending the email he finally responded and stated that he would no longer do any work on my car and that I had told him I was satisfied.  He also said that he had returned all of my phone calls.  When in fact he never attempted to return any of my phone calls and only responded after I sent an email in writing.  My phone records will show that he never called me back after Sep 2014.  I called [redacted] several times from October 2013 through January 2014 and never received a call back from him.  [redacted] says that I said I was satisfied with the repairs when I spoke to him after taking my car to [redacted] Honda.  I didn’t tell him I was satisfied.  I told him that the [redacted] technician said he didn’t find anything wrong with the car.  After driving the car over that weekend I realized that it still was not handling safely or handling like it did the day I brought it in for an oil change.  My car is handling about 60% of what if did prior to bring it in for the oil change.  After driving it several times after that to try to determine what was wrong with the steering and suspension it has been parked in my garage ever since (November 2013).  [redacted] told me he wanted me to be satisfied with the repairs on my car.  I’m not satisfied with the repairs that were performed on my car.  The repairs actually made the situation worse.  My car is unsafe and too dangerous to drive and it is because of the careless and reckless actions and poor effort to fix my car by Gunn Honda of San Antonio.  I am a disabled veteran with several health problems who has served my country proudly for 21 years and this situation is causing me significant and undo mental and physical stress and it has had a negative effect on my health.   
Regards,
[redacted]

On 6/9/16 I took my car to Gunn Honda to check the A/C on my 2008 Civic. After waiting for 4 hours I was told that I needed a complete A/C kit costing $3100.00 I declined the service because I did not think it was needed. I was told that it was leaking freon and that the compresor and clutch had failed. I took my car to a Pep Boys for a second opinion and they could not find the leak and the compressor was working just fine. I was told that the only thing they found but could not fix was the A/C module. I went home and search online for similar issues and found a YouTube video showing exactly what was wrong with my A/C. I went back to Gunn Honda on 8/2/16 demanding to speak to the sevice manager to show them what I found, I was told that even if I changed the module which I only paid $28.00 for it that the A/C would eventualy fail. They wanted me to pay for something that had not even failed or was even needed. The A/C on the Civic is still working and only cost me $28.00 not $3100.00 as they wanted to charge me. I wonder if they would had replaced anything or if they would had just changed the moduled and pocketed the remaining amount. I no longer trust Gunn Honda even to change the oil on my car.

[redacted]' car was brought in for an oil change in June of 2012.  We performed such work and returned the car to him.  He later brought the car back to us and showed us a nick on the front bumper.  He  then made the claim that we had caused such and also said that his car was...

riding differently than when he brought it in.  Even though we did not believe we were responsible for the damage to the bumper we agreed to fix it  as well as give him a goodwill alignment.  We also put the car on a lift and showed him that there was no damage to the suspension.   This did not satisfy him and  he stated that he did not trust us anymore.  We then suggested that he take his car to the dealership of his choice and have them check it.  The dealership that he chose agreed that there was no damage to the suspension or any related  component.

On April, 24th, 2015 I had my oil changed at Gunn Honda. Samantha Robles informed me that I needed $1753.86 in repairs to my power steering system. I did not have the repairs made. A few days later I returned to the dealership and spoke with Steve Harwood, Customer Satisfaction Representative and he continued the lie about needing the repairs. I have now driven the car nearly 5,000 miles and still the power steering fluid has not leaked out. They claimed I had a serious leak. As far as I can tell, not one drop has leaked. It appears as though the dealer simply wanted my money. I wonder if I had asked them for the repairs if the would have done anything. Would they simply say they did the repair and charge me but not do the work. Since two people lied about the work needed, I fell that it is the policy of the dealership to steal money from customers.