Tell us why here...I am very sorry to hear that the customer is still experiencing mechanical issues with their QuestI spent a great deal of time researching the repair history to determine how we could have eliminated some of these issuesFrom the original " No Start" repair, our recommendations have been consistent to get the vehicle in proper running conditionWith the customer taking the vehicle to a third party for multiple repairs during this time to include timing chain replacement and trans flush, we in no way can guarantee or make proper suggestions on work we did not perform In an attempt to resolve some of the customers complaints we found multiple errors in the repair they had done on the timing chain replacement to include a loose drive belt tensioner, did not replace a faulty intake valve timing control solenoid, and multiple leaksAll were a result from repairs they had done elsewhereThe customer accused us of causing the leaks so we cleaned the areas in question and added a dye to the oil to help identify the source of the leakIt was easily determined the leaks were coming from Timing chain cover and lower oil panBoth of which were removed to install the timing chainWe called the customer to come in to verify the leaks and he refused the offerIn reference to the cooling fan repair, there was a screw driver was found by our technician and obviously had been there from the timing chain repairIn an attempt to help these customers out of a bad situation we offered to repair the cooling fans at no charge as they have spent money here on prior repairs(Goodwill)Our last repair on their vehicle required no use of a screwdriverWe have made enough attempts to help them get the vehicle in better running condition but we cannot accept responsibility for repairs they are having done outside of Gunn Nissan
Tell us why here...I am very sorry to hear that the customer is still experiencing mechanical issues with their QuestI spent a great deal of time researching the repair history to determine how we could have eliminated some of these issuesFrom the original " No Start" repair, our recommendations have been consistent to get the vehicle in proper running conditionWith the customer taking the vehicle to a third party for multiple repairs during this time to include timing chain replacement and trans flush, we in no way can guarantee or make proper suggestions on work we did not perform In an attempt to resolve some of the customers complaints we found multiple errors in the repair they had done on the timing chain replacement to include a loose drive belt tensioner, did not replace a faulty intake valve timing control solenoid, and multiple leaksAll were a result from repairs they had done elsewhereThe customer accused us of causing the leaks so we cleaned the areas in question and added a dye to the oil to help identify the source of the leakIt was easily determined the leaks were coming from Timing chain cover and lower oil panBoth of which were removed to install the timing chainWe called the customer to come in to verify the leaks and he refused the offerIn reference to the cooling fan repair, there was a screw driver was found by our technician and obviously had been there from the timing chain repairIn an attempt to help these customers out of a bad situation we offered to repair the cooling fans at no charge as they have spent money here on prior repairs(Goodwill)Our last repair on their vehicle required no use of a screwdriverWe have made enough attempts to help them get the vehicle in better running condition but we cannot accept responsibility for repairs they are having done outside of Gunn Nissan