See attachment for original response.Mr*** Brought His Cadillac Srx To My Shop On October For A Knocking Noise In His Engine That He Had At Another Shop For Timing Chains & After The Shop Replace His Timing ChainsHe Was Informed That Their Was A Noise In The Engine.After Checking The Engine Over We Informed Mr*** That Their Was Internal Damage Possibly A Bent Valve Or Rod Knocking & The Best Thing Would Be To Replace The Engine.On 11/19/Mr*** Agreed To ReplaceThe Engine & Gave A Deposit To Order The EngineWe Removed The Old Engine & Installed The New One & Ran & Drove His Vehicle To Make Sure Everything Was Functioning & The Engine Was Ok.On 01/08/Mr*** Paid The Balance & Picked Up His VehicleMr*** Had The Vehicle For 1% to weeks & Brought It Back For A Ticking Noise & After Checking The Engine For The Noise We Told Mr*** We Needed To Replace A Chain Tensioner That Was Not Holding Pressure Against The Timing Chain On The Right BankThis Was Most Likely Do To The Engine Sitting A Period Of Time Before Installed & Not Being Ran Since It Takes Oil To Pressurize The TensionerIt is Also important To Note No Other Problems Were Found.I Had My Certified Master Technician Of Years Who Has Been Employed With Me For + Years & Has Installed Installed & Built Numerous Engines Including Race Engines in My Shop & Has CertificationsOn Most Vehicles Both Foreign & Domestic & Has Had No ComplaintsHe Is Very Picky & Will Not Rig Or Install Parts IncorrectlyHe Also Installed Mr***s Engine To Begin WithHe Then Took Off The Front Timing Cover & Replaced The Timing Chain Tensioner On The Right Bank & Replaced The Timing Cover & Then Ran The Engine For Over An Hour In The Shop & Drove The Vehicle Times to Brooks Exit & Back To Make Sure Their Were No Other Problems Before Returning The Vehicle Mr***.I Have Owned This Shop For Over Years & Have Installed Hundreds of Engines & Transmissions Both New & Used & We Do Not Know Of Anything That we Could Have DoneTo Have Caused A Fire Especially On Most Vehicles Like Mr***s The Fuel Line Is Braided & Connected With A Quick Disconnect Coupler? & A Safety Latch To Ensure That It Doesn't Come Off & All Electrical Connectors Clip TogetherThe Mere Fact That There Were No Issues Both Times We Worked On The Vehicle & Ran & Drove It Before Releasing It Back To Mr*** Doesn't Make Sense, I Have AlsoRead The Fire Investigators Report & See No Proof Of Anything We Did To Cause This Fire.Mr*** Has Requested A Refund For The Work Performed And I Can Understand How He FeelsThis Is A Very Unfortunate Situation However The Warranty Mr*** Had Was On The Engine For Year Parts & Labor In Case Of A Bad Engine Or Any Internally Defective part Or PartsI Can Not Refund Money On Parts I Don't Have &? Can't Say Is BadWe Replace The Part Or Parts That We Installed At No Cost If Defective For Year Even if We Have To Do It or Times While Under Warranty.It is Important To Know Most Salvage Yards Do Not Refund Money On Used Engines & Will Not Replace The Bad Part With out The Old Part & Their Warranty Is Usually Only Days I Give A Year Warranty To Make Sure My Customers Don't Get Ripped Off Or Feel Like They Got A Junk Part Because We Check The Part Completely & Replace Any Worn Or Bad Part Attached To It That Could Cause A Problem Down The Road Before Installing it.Sincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[4/13/18? Revdex.com, Inc? ? ? ? ? ? ? ? ? ? ? ? ? ? S.th Street? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Louisville, KY 40203? RE:#***? On 8/18/I *** went to Arts Tune & Lube to have an oil change and a tune up done on my carI also asked MrArt to check to make sure there was not anything else going on with the carAfter they did the oil change and tune up I also mentioned that it was becoming hard to startI though that might have been a starter problem but come to find out it was my fuel pressure regulator, so I told them to fix thatAfter I left the shop my car seems to be running well starting and allAbout days later I noticed that my car was running hard and cutting of at every light or stop sign (my car has never done that before I sent it to Art’s Tune & Lube) also the engine light came back onI contacted Art’s Tune & Lube and he advised me to bring the car backAfter taking it back they advised me that there would be $more work to be doneI was confused because I just had my car fixed one week ago for $and none of this came upAfter I started having more problems with the car staying started I tried contacting Art’s Tune & Lube again only to get the voice mail after attempting to contact the shop for a week and only getting a voice mail it came to me this shop must have caller Id and I was being ignored, and at that point I contacted Revdex.com.? I have done business with MRArt in the past on several cars and felt he was an honest car repair shop that did not pray on women who came to his shopI just could not understand why my car was shutting off after having repairs doneIt did not do this before the repairsI was trying to make sure that the parts put on my car where working correctlyNow far as the claim of how I paid for my services weather by cash or credit that has nothing to do with how my car is performing it wasn’t a canceled check, so he got paid in fullHe also mentioned that he has customers that think and oil change and tune up will fix their problemsI’m not one of themI have knowledge, understanding and have had several cars to know that an oil change and tune up will not fix all your problems, and I also know that just because your engine light is on does not mean you have a motor problem (it could be as simple as your gas cap not being screwed on tightly).? The claim that he tried to help me is and my car was not cutting off before this shop done repairsAll I wanted to do was get my car serviced before the winter came about but had a very frustrating winter worried that my car would not start and would be stuck somewhereSo, at this point I am not a satisfied customer
Regards,
*** ***
See attachment for original response.Mr*** Brought His Cadillac Srx To My Shop On October For A Knocking Noise In His Engine That He Had At Another Shop For Timing Chains & After The Shop Replace His Timing ChainsHe Was Informed That Their Was A Noise In The Engine.After Checking The Engine Over We Informed Mr*** That Their Was Internal Damage Possibly A Bent Valve Or Rod Knocking & The Best Thing Would Be To Replace The Engine.On 11/19/Mr*** Agreed To ReplaceThe Engine & Gave A Deposit To Order The EngineWe Removed The Old Engine & Installed The New One & Ran & Drove His Vehicle To Make Sure Everything Was Functioning & The Engine Was Ok.On 01/08/Mr*** Paid The Balance & Picked Up His VehicleMr*** Had The Vehicle For 1% to weeks & Brought It Back For A Ticking Noise & After Checking The Engine For The Noise We Told Mr*** We Needed To Replace A Chain Tensioner That Was Not Holding Pressure Against The Timing Chain On The Right BankThis Was Most Likely Do To The Engine Sitting A Period Of Time Before Installed & Not Being Ran Since It Takes Oil To Pressurize The TensionerIt is Also important To Note No Other Problems Were Found.I Had My Certified Master Technician Of Years Who Has Been Employed With Me For + Years & Has Installed Installed & Built Numerous Engines Including Race Engines in My Shop & Has CertificationsOn Most Vehicles Both Foreign & Domestic & Has Had No ComplaintsHe Is Very Picky & Will Not Rig Or Install Parts IncorrectlyHe Also Installed Mr***s Engine To Begin WithHe Then Took Off The Front Timing Cover & Replaced The Timing Chain Tensioner On The Right Bank & Replaced The Timing Cover & Then Ran The Engine For Over An Hour In The Shop & Drove The Vehicle Times to Brooks Exit & Back To Make Sure Their Were No Other Problems Before Returning The Vehicle Mr***.I Have Owned This Shop For Over Years & Have Installed Hundreds of Engines & Transmissions Both New & Used & We Do Not Know Of Anything That we Could Have DoneTo Have Caused A Fire Especially On Most Vehicles Like Mr***s The Fuel Line Is Braided & Connected With A Quick Disconnect Coupler? & A Safety Latch To Ensure That It Doesn't Come Off & All Electrical Connectors Clip TogetherThe Mere Fact That There Were No Issues Both Times We Worked On The Vehicle & Ran & Drove It Before Releasing It Back To Mr*** Doesn't Make Sense, I Have AlsoRead The Fire Investigators Report & See No Proof Of Anything We Did To Cause This Fire.Mr*** Has Requested A Refund For The Work Performed And I Can Understand How He FeelsThis Is A Very Unfortunate Situation However The Warranty Mr*** Had Was On The Engine For Year Parts & Labor In Case Of A Bad Engine Or Any Internally Defective part Or PartsI Can Not Refund Money On Parts I Don't Have &? Can't Say Is BadWe Replace The Part Or Parts That We Installed At No Cost If Defective For Year Even if We Have To Do It or Times While Under Warranty.It is Important To Know Most Salvage Yards Do Not Refund Money On Used Engines & Will Not Replace The Bad Part With out The Old Part & Their Warranty Is Usually Only Days I Give A Year Warranty To Make Sure My Customers Don't Get Ripped Off Or Feel Like They Got A Junk Part Because We Check The Part Completely & Replace Any Worn Or Bad Part Attached To It That Could Cause A Problem Down The Road Before Installing it.Sincerely, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[4/13/18? Revdex.com, Inc? ? ? ? ? ? ? ? ? ? ? ? ? ? S.th Street? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Louisville, KY 40203? RE:#***? On 8/18/I *** went to Arts Tune & Lube to have an oil change and a tune up done on my carI also asked MrArt to check to make sure there was not anything else going on with the carAfter they did the oil change and tune up I also mentioned that it was becoming hard to startI though that might have been a starter problem but come to find out it was my fuel pressure regulator, so I told them to fix thatAfter I left the shop my car seems to be running well starting and allAbout days later I noticed that my car was running hard and cutting of at every light or stop sign (my car has never done that before I sent it to Art’s Tune & Lube) also the engine light came back onI contacted Art’s Tune & Lube and he advised me to bring the car backAfter taking it back they advised me that there would be $more work to be doneI was confused because I just had my car fixed one week ago for $and none of this came upAfter I started having more problems with the car staying started I tried contacting Art’s Tune & Lube again only to get the voice mail after attempting to contact the shop for a week and only getting a voice mail it came to me this shop must have caller Id and I was being ignored, and at that point I contacted Revdex.com.? I have done business with MRArt in the past on several cars and felt he was an honest car repair shop that did not pray on women who came to his shopI just could not understand why my car was shutting off after having repairs doneIt did not do this before the repairsI was trying to make sure that the parts put on my car where working correctlyNow far as the claim of how I paid for my services weather by cash or credit that has nothing to do with how my car is performing it wasn’t a canceled check, so he got paid in fullHe also mentioned that he has customers that think and oil change and tune up will fix their problemsI’m not one of themI have knowledge, understanding and have had several cars to know that an oil change and tune up will not fix all your problems, and I also know that just because your engine light is on does not mean you have a motor problem (it could be as simple as your gas cap not being screwed on tightly).? The claim that he tried to help me is and my car was not cutting off before this shop done repairsAll I wanted to do was get my car serviced before the winter came about but had a very frustrating winter worried that my car would not start and would be stuck somewhereSo, at this point I am not a satisfied customer
Regards,
*** ***