GunSkins

The customer ordered a product clearly labeled and described as a decal, and he assumed he was ordering the item the decal was to be applied tooHe did not contact us directly, but posted a complaint on social mediaI contacted him, and gave him our return/refund infoHe returned the items, and was refunded immediately The dispute in question is that his mom, who has handled the correspondence claims that we refunded the money to the incorrect accountI have on multiple occasions sent her the original order info showing the last digits of the card used to place the order, and the same card info for the refundI have included the refund authorization number as wellShe would not acknowledge that her son had used a different card to place the order, only arguing that it was the incorrect cardThe best I can come up with is that she is looking at the last four digits of the checking account number, and not the debit, or credit card numberDuring our attempts to resolve this issue, the only correspondence we received was from [redacted] mom, and not from ***, making the issue more difficult to work throughBelow is the order and refund infoAdditionally our delay in reply was that the email this complaint was sent to was our [email protected] and the login was tied to [email protected] were not avoiding the issue, but unaware of the actionOCTOBER 14$USD refund was deducted from your Oct 16, payout.7:14pm$USD was returned to you in your Oct 16, payout.7:14pmOCTOBER [redacted] sent a refund notification email to [redacted] ( [redacted] [email protected]).1:44pmResend email$USD refund was deducted from your Oct 16, payout.1:44pm [redacted] refunded $USD on the Visa ending in ***.1:44pmOCTOBER 4Shipment delivered email was sent to [redacted] ( [redacted] [email protected]).9:57amOCTOBER 2Shipping confirmation email was sent to [redacted] ( [redacted] [email protected]).7:58amResend emailThis order was archived.7:57amAPP Stitch Labs Inventory Management fulfilled items.7:57amOCTOBER 1$USD was added to your Oct 3, payout.7:13pmSEPTEMBER 30Order confirmation email was sent to [redacted] ( [redacted] [email protected]).7:08pmResend emailA $USD payment was processed on the Visa ending in ***.7:07pmUnable to process a payment for $USD on the Visa ending in ***.7:07pmUnable to process a payment for $USD on the Visa ending in ***.7:07pm

The customer ordered a product clearly labeled and described as a decal, and he assumed he was ordering the item the decal was to be applied too. He did not contact us directly, but posted a complaint on social media. I contacted him, and gave him our return/refund info. He returned the items, and...

was refunded immediately.  The dispute in question is that his mom, who has handled the correspondence claims that we refunded the money to the incorrect account. I have on multiple occasions sent her the original order info showing the last 4 digits of the card used to place the order, and the same card info for the refund. I have included the refund authorization number as well. She would not acknowledge that her son had used a different card to place the order, only arguing that it was the incorrect card. The best I can come up with is that she is looking at the last four digits of the checking account number, and not the debit, or credit card number. During our attempts to resolve this issue, the only correspondence we received was from [redacted] mom, and not from [redacted], making the issue more difficult to work through. Below is the order and refund info. Additionally our delay in reply was that the email this complaint was sent to was our [email protected] and the login was tied to [email protected]. We were not avoiding the issue, but unaware of the action. OCTOBER 14$28.05 USD refund was deducted from your Oct 16, 2017 payout.7:14pm$0.88 USD was returned to you in your Oct 16, 2017 payout.7:14pmOCTOBER 12[redacted] sent a refund notification email to [redacted][email protected]).1:44pmResend email$28.05 USD refund was deducted from your Oct 16, 2017 payout.1:44pm[redacted] refunded $28.05 USD on the Visa ending in [redacted].1:44pmOCTOBER 4Shipment delivered email was sent to [redacted][email protected]).9:57amOCTOBER 2Shipping confirmation email was sent to [redacted][email protected]).7:58amResend emailThis order was archived.7:57amAPP Stitch Labs Inventory Management fulfilled 3 items.7:57amOCTOBER 1$32.01 USD was added to your Oct 3, 2017 payout.7:13pmSEPTEMBER 30Order confirmation email was sent to [redacted][email protected]).7:08pmResend emailA $33.05 USD payment was processed on the Visa ending in [redacted].7:07pmUnable to process a payment for $33.05 USD on the Visa ending in [redacted].7:07pmUnable to process a payment for $33.05 USD on the Visa ending in [redacted].7:07pm