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Gunter Pest and Lawn

220 W 72nd St, Kansas City, Missouri, United States, 64114-5742

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Gunter pest and lawn charged me $50 to come out and give me an estimate on termite control. I didn’t see anything on their website that they charge for an estimate. Nobody else charges to give you an estimate for anything. The person giving me the estimate didn’t even check the house thoroughly and never informed me that there would be a $50 charge for him to give me an estimate. I would have never had them come by if I’d known they charged to give me an estimate to pay them. There are to many other pest control companies out there in this area that give free estimates to charge you if they actually do the work. Gunter advertisement on they’re website is not clearly stated and surprise you with a bill.

Gunter Pest and Lawn Response • Jun 27, 2019

We do give free estimates for clients who know they they have termites and want a bid to rid their home from termites. However, we charge those who just want us to come by and inspect and tell them whether or not they have an active termite infestation. If we did not charge, we would have hundreds of clients every year calling us just check their home for termites because it was free. This is very standard in our industry. Some of our competitors charge over $100 for such an inspection.

As for our website, we can't provide details for everything. We don't say we charge $50 for these inspections. On the other hand, we don't say that these inspections are free either.

That said, we are sorry for any miscommunication and we will not charge the $50.

Customer Response • Jul 08, 2019

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I would like to see the company clearly state that they charge for estimates on their website so as not to confuse anyone else.
Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

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Address: 220 W 72nd St, Kansas City, Missouri, United States, 64114-5742

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