Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
***Hello, This is in reference to complaint #*** against Gunther Gifts I am writing to inform you that this complaint has been resolved and I will not require assistance from the Revdex.com any longer for this matter. Please confirm receipt of this message. Thank you!***
The complaint regarding *** *** has been resolvedThe item is under warranty and unfortunately is on backorderSince it comes directly from Switzerland, these items tend to take several weeks to arriveI have contacted Mr*** to let him know about the delay
Thank
you,
GuntherGifts Inc
---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, Sep 9, 2015 at 8:34 AMSubject: Compliant ID [redacted]After calling a different company (gunter guns) located w/n...
Gunther gifts, I was finally able to speak w/ someone. Customer service of Gunther gifts ([redacted]) had my email up & ready to respond so I was told. 4 hours go by & nothing. Not a call back. I called gunter guns again because they are the only ones who answer or have a vmail available that will take msgs-they transferred me again. Customer service ([redacted]) had stepped out of the office. I sent her another email to cancel the order. After 2 more hours & no response. I emailed again to request that she acknowledge that she received my email & it order was cancelled. The only response I got out of this whole experience was. Order has been cancelled. Not I'm sorry, not anything. Horrible. But, thankfully, issue is resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
***Hello, This is in reference to complaint #*** against Gunther Gifts I am writing to inform you that this complaint has been resolved and I will not require assistance from the Revdex.com any longer for this matter. Please confirm receipt of this message. Thank you!***
The complaint regarding *** *** has been resolvedThe item is under warranty and unfortunately is on backorderSince it comes directly from Switzerland, these items tend to take several weeks to arriveI have contacted Mr*** to let him know about the delay
Thank
you,
GuntherGifts Inc
---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, Sep 9, 2015 at 8:34 AMSubject: Compliant ID [redacted]After calling a different company (gunter guns) located w/n...
Gunther gifts, I was finally able to speak w/ someone. Customer service of Gunther gifts ([redacted]) had my email up & ready to respond so I was told. 4 hours go by & nothing. Not a call back. I called gunter guns again because they are the only ones who answer or have a vmail available that will take msgs-they transferred me again. Customer service ([redacted]) had stepped out of the office. I sent her another email to cancel the order. After 2 more hours & no response. I emailed again to request that she acknowledge that she received my email & it order was cancelled. The only response I got out of this whole experience was. Order has been cancelled. Not I'm sorry, not anything. Horrible. But, thankfully, issue is resolved.