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Reviews Gurganus Auto Sales

Gurganus Auto Sales Reviews (10)

The service tech was there from am to am.? I was onsite at the start of service and arrived back at am and all work was complete.? Business is trying to take advantage of customer (myself) and will continue to if not notified by Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

My apologies for not responding sooner to this complaintThis is the first notice I receivedI did search my deleted email files and found that it went to my SPAM originally and was therefore overlooked.I found it very difficult to track the true details of this complaint becasue her facts are
vague or incorrectDue to the extremely old dates she is referencing we have to rely on our computer records instead of any actual recollection of these eventsAccording to my computer records, we were called on two separate occassions to perform plumbing service at this home located at *** *** *** ***, WisThe first time was November for a leaking water heater repair (that was paid in full), and the second time was in November of for water in the basementWe have no records of anything in unless it was billed under someone else's name that she did not referenceI have to assume this charge is the one that she she is referencing in this complaint (that she said was done in 2008) since she never paid us anything for those charges that totaled $I do not have any notes or recollection of any communications from her about the damage she claimed or reasons for non-paymentHer account was turned over to our colleciton agency in and we charged it off our books on 5/31/13.Since I have no information to defend our actions or her accusations, I am at a loss to offer any further rebuttalWe have considered this a closed account since and have marked it to do no more work under her name or this site addressWe did call the collection agency today to ask them to discontinue their collections on this outstanding/unpaid balance if they are continuing to pursue it, so they will have to process it and close it according to their internal procedures. I hope this is a satisfactory resolution.Rspectfully Submitted,*** ** ***, PresidentCountryside Plumbing & Heating, Inc

We feel this customer is being totally
unreasonable and
seems to only want to ruin our reputation instead of arriving at a logical &
fair settlement for the work we did for him and the value he got for the
improvements to his property
We sincerely apologize for our employee’s unprofessional
behavior when he got too defensive due to MrC***’s own unreasonable
attitude and demandsHe has been reprimanded for his unprofessional conduct
The facts remain that we have signed timesheets from our two
employees showing they each worked for six hours on October 27th
Since both men deserve to be paid, that is a total of hours of billable
time to this job orderOur rates are $per hour, per man (which includes
their drive time to & from the job site)Those billable hours plus
materials & tax brought the total invoice to $1,
The job site is approxmiles from our shop which should
be a total of hours of valid travel time (two men, to & from the job)
They did have difficulty locating the job due to poor directions from the
original builder, so there was some added time for them to reach the job site early
that morningFor two men to start & complete the full underground
installation for a new home in under hours is completely reasonable &
efficient, and it would be difficult for anyone else to it in any less time
In this complaint, MrC*** states that he feels he
should have been charged for only a total of two hours and offered a settlement
of $150--which is totally unreasonable and unfairThat not only is an insult
to the two men that he did verify were there for several hours that morning but
also does not include anything for the pipe, fittings & other materials
they installed (and tax)In his email to us dated 11/4/16, he did indicate that
according to his calculations he should have been billed for hour of drive time
to the job, plus hours on site and another hour to return, totaling
hours of billable time (per man)Although our records prove that is still not
accurate, those hours alone should have still been worth over $1,(hours
x $115/hour x men = $1,035) which is nowhere near the $he is offering to
pay nowAnd that still does not include anything for the materials that were
installed!
MrC*** says we are disrespectful to him & are overbilling
our customers, but we feel he is trying to get something for nothing and take
advantage of us just because he has chosen to use his freedom of speech to
harass and condemn our integrity through the Revdex.com and social media
We would like to offer a more reasonable compromise to
reduce his invoice for the drive time the plumbers spent searching for his
location due to the inaccurate directions that were neither his fault nor ours
Assuming that may have been a half hour, times two men, we will credit this
total charge by one hour, or $A fair & reasonable settlement would be
for MrC*** to pay the remaining $1,We have started pursuing our legal
rights with our attorney, but would be happy to settle this now before any
additional charges are accrued
Our longstanding and positive history with the Revdex.com should
prove that we do not take advantage of our customers, and we have many good
reviews that prove our integrity and sincerity

My apologies for not responding sooner to this complaintThis is the first notice I receivedI did search my deleted email files and found that it went to my SPAM originally and was therefore overlooked.I found it very difficult to track the true details of this complaint becasue her facts are
vague or incorrectDue to the extremely old dates she is referencing we have to rely on our computer records instead of any actual recollection of these eventsAccording to my computer records, we were called on two separate occassions to perform plumbing service at this home located at *** *** *** ***, WisThe first time was November for a leaking water heater repair (that was paid in full), and the second time was in November of for water in the basementWe have no records of anything in unless it was billed under someone else's name that she did not referenceI have to assume this charge is the one that she she is referencing in this complaint (that she said was done in 2008) since she never paid us anything for those charges that totaled $I do not have any notes or recollection of any communications from her about the damage she claimed or reasons for non-paymentHer account was turned over to our colleciton agency in and we charged it off our books on 5/31/13.Since I have no information to defend our actions or her accusations, I am at a loss to offer any further rebuttalWe have considered this a closed account since and have marked it to do no more work under her name or this site addressWe did call the collection agency today to ask them to discontinue their collections on this outstanding/unpaid balance if they are continuing to pursue it, so they will have to process it and close it according to their internal procedures. I hope this is a satisfactory resolution.Rspectfully Submitted,*** ** ***, PresidentCountryside Plumbing & Heating, Inc

The service tech was there from am to am. I was onsite at the start of service and arrived back at am and all work was complete. Business is trying to take advantage of customer (myself) and will continue to if not notified by Revdex.com

We feel this customer is being totally
unreasonable and
seems to only want to ruin our reputation instead of arriving at a logical &
fair settlement for the work we did for him and the value he got for the
improvements to his property
We sincerely apologize for our employee’s unprofessional
behavior when he got too defensive due to MrC***’s own unreasonable
attitude and demandsHe has been reprimanded for his unprofessional conduct
The facts remain that we have signed timesheets from our two
employees showing they each worked for six hours on October 27th
Since both men deserve to be paid, that is a total of hours of billable
time to this job orderOur rates are $per hour, per man (which includes
their drive time to & from the job site)Those billable hours plus
materials & tax brought the total invoice to $1,
The job site is approxmiles from our shop which should
be a total of hours of valid travel time (two men, to & from the job)
They did have difficulty locating the job due to poor directions from the
original builder, so there was some added time for them to reach the job site early
that morningFor two men to start & complete the full underground
installation for a new home in under hours is completely reasonable &
efficient, and it would be difficult for anyone else to it in any less time
In this complaint, MrC*** states that he feels he
should have been charged for only a total of two hours and offered a settlement
of $150--which is totally unreasonable and unfairThat not only is an insult
to the two men that he did verify were there for several hours that morning but
also does not include anything for the pipe, fittings & other materials
they installed (and tax)In his email to us dated 11/4/16, he did indicate that
according to his calculations he should have been billed for hour of drive time
to the job, plus hours on site and another hour to return, totaling
hours of billable time (per man)Although our records prove that is still not
accurate, those hours alone should have still been worth over $1,(hours
x $115/hour x men = $1,035) which is nowhere near the $he is offering to
pay nowAnd that still does not include anything for the materials that were
installed!
MrC*** says we are disrespectful to him & are overbilling
our customers, but we feel he is trying to get something for nothing and take
advantage of us just because he has chosen to use his freedom of speech to
harass and condemn our integrity through the Revdex.com and social media
We would like to offer a more reasonable compromise to
reduce his invoice for the drive time the plumbers spent searching for his
location due to the inaccurate directions that were neither his fault nor ours
Assuming that may have been a half hour, times two men, we will credit this
total charge by one hour, or $A fair & reasonable settlement would be
for MrC*** to pay the remaining $1,We have started pursuing our legal
rights with our attorney, but would be happy to settle this now before any
additional charges are accrued
Our longstanding and positive history with the Revdex.com should
prove that we do not take advantage of our customers, and we have many good
reviews that prove our integrity and sincerity

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The service tech was there from 8 am to 10 am.  I was onsite at the start of service and arrived back at 11 am and all work was complete.  Business is trying to take advantage of customer (myself) and will continue to if not notified by Revdex.com.

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Address: 201 S Cedar St, Lumberton, North Carolina, United States, 28358-6613

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