Gurnick Academy of Medical Arts

Final Consumer Response /* (2000, 9, 2015/02/24) */
The situation has been resolved

Initial Business Response /* (1000, 5, 2014/04/14) */
April 11, 2014
Revdex.com, Inc.
1000 Broadway Suite 625
Oakland, CA 94607
Re: Case #XXXXXXXX
Dear [redacted] Dispute Resolution Specialist:
Thank you for your notification of the concern expressed by...

one of our previous students. In reviewing the consumer's comments, we would like to provide the following information for your records.
At the time of the consumer's graduation from our Academy on February 1, 2014, he had an outstanding balance of $11, 472.00 due to two outstanding payments from the Veteran's Administration. Our normal policy in this type of situation is to retain the application paperwork until the balance has been cleared. Upon further investigation, these payments had been incorrectly mailed to the campus's prior address and needed to be re-issued by the VA. Despite the outstanding balance, his application paperwork to the BVNPT for licensing was cleared for release as it was not the student's portion of tuition which was outstanding.
During this time frame, the consumer contacted the [redacted] to clarify the status of his application processing status. When he received notification that the board had not received his paperwork he called the Modesto campus. He stated in his comments that he attempted to contact the Campus Director seven times. Those seven phone calls were all made on the same day. The consumer was notified the Campus Director and Vocational Nursing Program Coordinator were in a companywide meeting and would not be available to return calls until the late afternoon. The Campus Administrative Manager specifically spoke with the individual to clarify his concerns and to reassure him that the Campus Director would contact him immediately after the meeting concluded. The Campus Director promptly returned the consumer's phone calls after the meeting was finished and was advised by the consumer of his concerns. After the phone call concluded, the main campus, which sends the applications to the BVNPT, was contacted for verification of the student's concerns. Unfortunately, it was discovered that the application was not processed and his paperwork remained at the corporate headquarters.
To specify the unusualness of this incident, as of this date, the Modesto campus has processed 381 graduates' BVNPT application paperwork packets over a five year time span without any error or delay. This incident is an anomaly and once discovered was responded to promptly and appropriately as noted below.
The consumer is accurate in noting that the Campus Director regularly contacted the corporate offices to ensure the application paperwork was being processed as promptly as possible. In order for the paperwork to be forwarded to the [redacted] the Chief Academic Officer/Program Director must sign and stamp it with the school seal for authenticity. Once this was accomplished, the paperwork was sent and the student was provided the UPS tracking information for verification. As the consumer was promised, a follow up call to the BVNPT was placed and the application processing department was contacted. At the request of the Chief Academic Officer/Program Director, the consumer's application was expedited and processed by the [redacted] in one day, April 2, 2014. The graduate was notified of this event on the same day it occurred. It should be noted that historically, normal processing time for licensee application paperwork is approximately three months. This consumer's was processed in one day upon Gurnick Academy's request. Ultimately, the consumer's application was not delayed "2 months" as stated. In review of fellow graduates of the same date as this consumer, February 1, 2014, this individual will be able to register for his examination within the same time frame as the other students if he so chooses.
Please see the email response below confirming this individual's application approval by the BVNPT:
From: [redacted] mailto:[redacted]@gurnick.edu
Sent: Monday, April 07, XXXX X:XX PM
To: [redacted], [redacted]@DCA
Subject: [redacted]
Importance: High
Hi [redacted],
I hope you had a wonderful weekend! Thank you again for your assistance with [redacted]ЂTMs application. Could you please input the following information to act as confirmation of approval for our records?
[redacted]ЂTMs file number: XXXXXX
Date of Approval: APRIL 02, 2014
Thank you again,
[redacted]
Corporate Office Manager
Gurnick Academy of Medical Arts
2121 South El Camino Real, Building B200
San Mateo, CA XXXXX
Phone: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
Email: [redacted]@gurnick.edu
Web: www.gurnick.edu
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed and it may not be used or disclosed except for the purpose for which it has been sent. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.
We are very sorry this incident occurred. However, upon becoming aware of the delay Gurnick Academy responded swiftly and effectively to rectify the delay. As a result of our intervention on behalf of the graduate, his paperwork was expedited by the BVNPT, approved in one day (instead of three months,) and was notified by the BVNPT the next day that he was eligible for testing. Gurnick Academy responded in every way possible to assist the graduate in verification of his eligibility for testing.
As noted in the consumer's desired resolution, Gurnick Academy "kept their word" and his application was expedited by the BVNPT as requested.
Thank you for your consideration of this matter.
Sincerely,
Gurnick Academy of Medical Arts