Gus Gold Teeth & Jewelry Supplier

Initial Business Response /* (1000, 23, 2017/01/18) */
File number 16-CP-XXXXX
[redacted]
Response to your letter of December 20th:
1. We do not know if anything is wrong with [redacted]' truck but we do know that our salesperson drove it as his demonstrator for several thousand miles and found...

nothing was wrong and that [redacted] did not mention anything being wrong when he took delivery.
2. [redacted] make several claims that are not accurate.
3. When [redacted] does not like what one of our staff tells him, he just talks to someone else.
4. We will honor our written commitments in the attached email and in the attached 12 month-12,000 mile service agreement.

[redacted], President

Initial Consumer Rebuttal /* (3000, 25, 2017/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Enclosed is my rebuttal to Bob Schwartz Chrysler Dodge.
1. Mr. [redacted] should know that it doesn't matter when the problem started. In Mr. [redacted] response he acknowledged that there is a problem but is unwilling to help me fix the issue. His statement says and I quote from the e-mail on file;
"If you are ever in our area, we will repair any mechanical defects at our expense during your first 12 months or XXXXX miles of your ownership of the vehicle. If you find someone in your area to fix your problem during the same timeframe, we will go to bat with Portfolio (your service provider) to get the repairs covered by them".
When I spoke to Mr. [redacted] (before he became irate and hung the phone up on me) I explained to him that my son is Autistic and my wife is active duty in the Air Force and was in San Antonio, TX and that there was no way I could get the vehicle to his dealership. With that being said, again Mr. [redacted] knows there is a problem with the vehicle and if he truly wanted to "help" me out, someone from his dealership should have already contacted me months ago to "go to bat" for me to get the vehicles problem fixed.
2. I have not in any way made any "claims that are not accurate". I have maintained all records, conversations, emails, telephone calls and voice mails since the beginning of this. Refer to the packet that was sent.
3. As far as the claim that "if [redacted] does not like what one of our staff tells him, he just talks to someone else".
I tried numerous calls, emails and text messages to my salesman ([redacted]) who originally sold me the vehicle. Once I was not able to make contact with him, I then sent a certified letter to Mr. [redacted] and the general manager Mr. [redacted] explaining the issue and trying to get some help. I still did not receive any return phone call or email about my certified letter requesting help. So I again called and finally made contact with [redacted] (see next paragraph).
On 09/29/2016 @ 1130am (Mountain Time), I called and spoke with [redacted] (salesman from [redacted] Chrysler Dodge Jeep, Inc. whom I purchased the vehicle from) and asked him if they were going to work with me (via the email I sent) requesting them to purchase the vehicle back with my expenses to be included. Mr. [redacted] stated that since I mentioned in my email that if this wasn't handled that I would seek the assistance of an attorney (which my email says nothing about an attorney, it actually states and I quote "If, however, the matter is not satisfactorily resolved by (10/07/2016), I will be taking further action to resolve the complaint through the Indiana Attorney General, Indiana Secretary of State, Revdex.com and the Courts".) and that it is out of his hands and I no longer needed to speak with him. Mr. [redacted] stated that I needed to speak with his General Manager [redacted] Heffner.
So the last sentence Mr. [redacted] told me to speak with Mr. [redacted]. I did not jump the chain of command at any point. Once I finally did get to speak with Mr. [redacted], he understood the problem that I was having and wanted to keep my business. So I made the suggestion that if he would buy my vehicle back, which I would buy a new truck similar to the one I purchased from them. Mr. [redacted] stated that I needed to locate a VIN number of a similar vehicle and that he would start working on the paperwork. One week later Mr. [redacted] disappeared and no longer worked there (per [redacted]
Mr. [redacted] stated that he was the new general manager and that he would not honor any deal that Mr. [redacted] had with me, which he would only reimburse any "extra" expense I had occurred up to the point that I was talking to him. I explained that it was not fair that Mr. [redacted] and I had a deal and that I was not going to accept anything less than what Mr. [redacted] and myself had agreed to (still have a voice mail from Mr. [redacted] on my phone explain the deal). Mr. [redacted] then stated that he would make contact with the owner Mr. [redacted] and see what could be done. Again I never jumped the chain of command.
4. Mr. [redacted] again states that "we will honor our written commitments in the attached email and in the 12 month XXXXX mile written service agreement".
Mr. [redacted] dealership is deceitful and unprofessional. If you look at the evidence I provided, you will see that this is true by their own actions.
1. Never provided me any documentation telling me or in writing that the vehicles powertrain warranty was "restricted or voided". Meaning that if something happens to the motor, transmission, rear end or driveline that it would not be covered under the original (Chrysler warranty). And the extended warranty that I bought (Portfolio) that is supposed to cover everything from bumper to bumper will not cover the powertrain (as [redacted] stated it would).
2. Never explained to me that it was involved in an accident.
3. Never explained that the previous owner used it as a commercial vehicle.
4. Once a deal was in place the GM Mr. [redacted] disappeared (no longer works for the company).
5. The new GM Mr. [redacted] stated that after hearing what had happened, he would pay for any "extra'" expenses I incurred. I still have not seen any of that monies.
6. [redacted] from Chrysler customer care and my case manager for this vehicle could not gain access to why or who "restricted or voided" the Chrysler powertrain warranty. [redacted] stated that [redacted] Chrysler Dodge Ram Jeep should have provided me with this information upon purchase of the vehicle (which was not provided).
After approximately 60 cell phone calls and 35 calls from work (total 95) multiple emails and text messages for help, Bob Schwartz has still not help me nor helped me repair this vehicle nor help up to his end of the contract. I have never asked for anything that was unreasonable.
I have also enclosed a letter from [redacted] Dodge Ram Jeep service manager with his contact information and he stated that he would be happy to answer any questions that you might have.
Thank You,
[redacted]
Final Business Response /* (4000, 27, 2017/01/23) */
The customer's response does not include anything new. We stand by our warranty and remain willing to repair or if the customer will not be in our area then he should use the service contract we provided to him for the repairs.