Initial Business Response /* (1000, 15, 2015/01/16) */
The Window World franchise located in Springfield, MO is now being operated by Window World, Inclocated in North Wilkesboro, NCA representative is in place to make sure all customer inquiries are promptly addressed
All outstanding
customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational
Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks
The contact number for Customer Relations in North Wilkesboro, NC is***
Thank you
Initial Consumer Rebuttal /* (3000, 17, 2015/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Having placed the order over four months ago, I will accept their response when the order is fulfilledI have spoken to Window World Corp and they tell me this may take 4-weeks
Final Business Response /* (4000, 19, 2015/01/23) */
The customer's contract will be honored as previously statedIf the customer still has additional concerns please contact Window World, IncRegional Manager *** at the Springfield location
The customer is also welcome to contact Window World, Incin North CarolinaThe contact number is***, and she should ask for the Customer Relations Department
The customer will be advised accordingly once the product has been received to complete her contract
Thank you
Initial Business Response /* (1000, 9, 2015/01/21) */
The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inclocated in North Wilkesboro, NCA representative is in place to make sure all customer inquiries are promptly addressed
All outstanding
customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational
Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks
The contact number for Customer Relations in North Wilkesboro, NC is***
Thank you
Initial Consumer Rebuttal /* (3000, 11, 2015/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business should be contacting the customers, not the customers contacting the businessI was told that I would receive a call back and instead I had to call twice to get someone to speak to me on the phoneWith everything else that has happened this business should be doing what it can to keep its customers and not inconvenience them anymore than they already haveI requested a refund last Thursday and was informed that it will take weeks to process, if the refund is not received by January 30, another complaint will be made as I do not feel I should have to keep contacting the company
Final Business Response /* (4000, 13, 2015/01/26) */
A refund check was mailed to the customer on or about January 19,
Thank you
Initial Business Response /* (1000, 5, 2015/01/18) */
Contact Name and Title: [redacted], Window World
Contact Email:[redacted]
I spoke with the customer and discussed the status of her contract. As she requested, Window World, Inc. will provide a refund for deposit that was...
Initial Business Response /* (1000, 5, 2015/02/27) */
We will be happy to contact the Springfield Window World location on behalf of this consumer. Scheduling the desired service will be done as quickly as possible. Please have the consumer contact our office directly at 1-866-740-2100 if further...
Initial Business Response /* (1000, 5, 2015/01/18) */
Contact Name and Title: [redacted], Window World
Contact Email: [redacted]
Will contact customer week of 1/19 to explain status of Springfield store location and review status of contract signed on 10/2/14. Will work toward...
resolution and fulfillment of contract or will provide a refund of deposit.
Initial Business Response /* (1000, 10, 2015/01/18) */
Contact Name and Title: [redacted], Window World
Contact Email: [redacted]
Have spoken with the customer and also met at showroom. As per requested action, a refund of the deposit will be issued directly to the customer from...
Window World, Inc.
Initial Consumer Rebuttal /* (3000, 12, 2015/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be be ok when we get the money. we are paying interest on a loan for this item so everyday they take in making uswait is costing me. we have been paying interest since oct 2014. still nothing
Final Business Response /* (4000, 14, 2015/01/23) */
A refund check was mailed to the customer on 1/19/15.
Thank you.
Initial Business Response /* (1000, 9, 2015/01/19) */
The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inc. located in North Wilkesboro, NC. A representative is in place to make sure all customer inquiries are promptly addressed.
All outstanding...
customer orders will be honored, and any outstanding service issues will be addressed. Customers should again contact the store directly as the phones are operational.
Window World, Inc. will continue to make sure customer needs are addressed until a new franchise owner is in place. We are hopeful this will occur over the next few weeks.
The contact number for Customer Relations in North Wilkesboro, NC is [redacted].
Thank you.
Initial Business Response /* (1000, 5, 2015/01/22) */
The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inc. located in North Wilkesboro, NC. A representative is in place to make sure all customer inquiries are promptly addressed.
All outstanding...
customer orders will be honored, and any outstanding service issues will be addressed. Customers should again contact the store directly as the phones are operational.
Window World, Inc. will continue to make sure customer needs are addressed until a new franchise owner is in place. We are hopeful this will occur over the next few weeks.
The contact number for Customer Relations in North Wilkesboro, NC is [redacted].
Thank you.
Initial Business Response /* (1000, 9, 2015/01/21) */
The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inc. located in North Wilkesboro, NC. A representative is in place to make sure all customer inquiries are promptly addressed.
All outstanding...
customer orders will be honored, and any outstanding service issues will be addressed. Customers should again contact the store directly as the phones are operational.
Window World, Inc. will continue to make sure customer needs are addressed until a new franchise owner is in place. We are hopeful this will occur over the next few weeks.
The contact number for Customer Relations in North Wilkesboro, NC is [redacted].
Thank you.
Initial Business Response /* (1000, 10, 2015/01/16) */
The Window World franchise located in Springfield, MO is now being operated by Window World, Inc. located in North Wilkesboro, NC. A representative is in place to make sure all customer inquiries are promptly addressed.
All outstanding...
customer orders will be honored, and any outstanding service issues will be addressed. Customers should again contact the store directly as the phones are operational.
Window World, Inc. will continue to make sure customer needs are addressed until a new franchise owner is in place. We are hopeful this will occur over the next few weeks.
The contact number for Customer Relations in North Wilkesboro, NC is 1-[redacted].
Thank you.
Initial Business Response /* (1000, 5, 2015/06/04) */
The management team from Window World, Inc. offering support to customer's of the former Window World franchised location in Springfield, MO will be notified immediately of this matter. All efforts will be made to reach a timely and amicable...
resolution with the consumer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Regional Manager did make contact last night to notify me that he will be personally coming to see the problems with the windows. No date has been set yet, and still waiting on this matter to be resolved. Will know more once a time is set and I meet with the regional sales manager. Case is still open and pending until fully resolved.I accept the reply in terms of someone did contact me to notify me that they received the complaint and are trying to work on resolving it. Currently, problems is not solved & awaiting review from company & myself.
Initial Business Response /* (1000, 5, 2015/01/18) */
Contact Name and Title: [redacted], Window World
Contact Email: [redacted]
Since submission of complaint, I have contacted the customer to discuss status of contract. She was assured that contract will be fulfilled and her deposit...
paid is safe.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with the regional manager of Window World of Springfield who stated they were looking into all the complaints and piles of paperwork to resolve the problem as soon as possible. When I asked if my windows had been delivered to the warehouse the assured me that they were not. When asked how I would like this problem resolved I stated I would like my order to be processed and the job completed as contracted. The regional manager assured me he would contact me as soon as he could and get the job completed. I am waiting for the company to contact me. I now feel it has been long enough for a reply and have not received any written or verbal response and would like some conformation as soon as possible. I am getting frustrated at a no response. Please respond and tell me what I need to do next to get this costly problem resolved as soon as possible.
Final Business Response /* (4000, 9, 2015/02/03) */
The customer will be contacted promptly with an update. The customer was told it would take approximately 2 - 3 weeks for the windows to arrive. It is possible they are on a delivery truck scheduled for this week. Again, the customer will be updated by the store accordingly.
Initial Business Response /* (1000, 5, 2015/01/18) */
Contact Name and Title: [redacted] Window World
Contact Email:[redacted]
Spoke with the customer early in the week of 1/12/15, and assured him that project will be completed as quickly as possible. Explained that Corporate...
office is not handling day to day operations, and customer elected to move forward.
Initial Business Response /* (1000, 5, 2015/04/20) */
The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inc. located in [redacted] NC. A representative is in place to make sure all customer inquiries are promptly addressed.
All outstanding...
customer orders will be honored, and any outstanding service issues will be addressed. Customers should again contact the store directly as the phones are operational.
Window World, Inc. will continue to make sure customer needs are addressed until a new franchise owner is in place. We are hopeful this will occur over the next few weeks.
The contact number for Customer Relations in [redacted] NC is X-XXX-XXX-XXXX.
Thank you.
Initial Business Response /* (1000, 5, 2015/01/18) */
The [redacted] corporate office is now operating the Springfield location. Sorry for any delay is resolving your issue. You will be contacted by the office this coming week to address your patio door.
Initial Business Response /* (1000, 9, 2015/01/19) */
The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inc. located in North Wilkesboro, NC. A representative is in place to make sure all customer inquiries are promptly addressed.
All outstanding...
customer orders will be honored, and any outstanding service issues will be addressed. Customers should again contact the store directly as the phones are operational.
Window World, Inc. will continue to make sure customer needs are addressed until a new franchise owner is in place. We are hopeful this will occur over the next few weeks.
The contact number for Customer Relations in North Wilkesboro, NC is 1-866-740-2100.
Thank you.
Initial Business Response /* (1000, 15, 2015/01/16) */
The Window World franchise located in Springfield, MO is now being operated by Window World, Inclocated in North Wilkesboro, NCA representative is in place to make sure all customer inquiries are promptly addressed
All outstanding
customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational
Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks
The contact number for Customer Relations in North Wilkesboro, NC is***
Thank you
Initial Consumer Rebuttal /* (3000, 17, 2015/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Having placed the order over four months ago, I will accept their response when the order is fulfilledI have spoken to Window World Corp and they tell me this may take 4-weeks
Final Business Response /* (4000, 19, 2015/01/23) */
The customer's contract will be honored as previously statedIf the customer still has additional concerns please contact Window World, IncRegional Manager *** at the Springfield location
The customer is also welcome to contact Window World, Incin North CarolinaThe contact number is***, and she should ask for the Customer Relations Department
The customer will be advised accordingly once the product has been received to complete her contract
Thank you
Initial Business Response /* (1000, 9, 2015/01/21) */
The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inclocated in North Wilkesboro, NCA representative is in place to make sure all customer inquiries are promptly addressed
All outstanding
customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational
Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks
The contact number for Customer Relations in North Wilkesboro, NC is***
Thank you
Initial Consumer Rebuttal /* (3000, 11, 2015/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business should be contacting the customers, not the customers contacting the businessI was told that I would receive a call back and instead I had to call twice to get someone to speak to me on the phoneWith everything else that has happened this business should be doing what it can to keep its customers and not inconvenience them anymore than they already haveI requested a refund last Thursday and was informed that it will take weeks to process, if the refund is not received by January 30, another complaint will be made as I do not feel I should have to keep contacting the company
Final Business Response /* (4000, 13, 2015/01/26) */
A refund check was mailed to the customer on or about January 19,
Thank you
Initial Business Response /* (1000, 5, 2015/01/18) */
Contact Name and Title: [redacted], Window World
Contact Email:[redacted]
I spoke with the customer and discussed the status of her contract. As she requested, Window World, Inc. will provide a refund for deposit that was...
paid.
Initial Business Response /* (1000, 5, 2015/02/27) */
We will be happy to contact the Springfield Window World location on behalf of this consumer. Scheduling the desired service will be done as quickly as possible. Please have the consumer contact our office directly at 1-866-740-2100 if further...
assistance is needed.
Initial Business Response /* (1000, 5, 2015/01/18) */
Contact Name and Title: [redacted], Window World
Contact Email: [redacted]
Will contact customer week of 1/19 to explain status of Springfield store location and review status of contract signed on 10/2/14. Will work toward...
resolution and fulfillment of contract or will provide a refund of deposit.
Initial Business Response /* (1000, 10, 2015/01/18) */
Contact Name and Title: [redacted], Window World
Contact Email: [redacted]
Have spoken with the customer and also met at showroom. As per requested action, a refund of the deposit will be issued directly to the customer from...
Window World, Inc.
Initial Consumer Rebuttal /* (3000, 12, 2015/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will be be ok when we get the money. we are paying interest on a loan for this item so everyday they take in making uswait is costing me. we have been paying interest since oct 2014. still nothing
Final Business Response /* (4000, 14, 2015/01/23) */
A refund check was mailed to the customer on 1/19/15.
Thank you.
Initial Business Response /* (1000, 9, 2015/01/19) */
The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inc. located in North Wilkesboro, NC. A representative is in place to make sure all customer inquiries are promptly addressed.
All outstanding...
customer orders will be honored, and any outstanding service issues will be addressed. Customers should again contact the store directly as the phones are operational.
Window World, Inc. will continue to make sure customer needs are addressed until a new franchise owner is in place. We are hopeful this will occur over the next few weeks.
The contact number for Customer Relations in North Wilkesboro, NC is [redacted].
Thank you.
Initial Business Response /* (1000, 5, 2015/01/22) */
The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inc. located in North Wilkesboro, NC. A representative is in place to make sure all customer inquiries are promptly addressed.
All outstanding...
customer orders will be honored, and any outstanding service issues will be addressed. Customers should again contact the store directly as the phones are operational.
Window World, Inc. will continue to make sure customer needs are addressed until a new franchise owner is in place. We are hopeful this will occur over the next few weeks.
The contact number for Customer Relations in North Wilkesboro, NC is [redacted].
Thank you.
Initial Business Response /* (1000, 9, 2015/01/21) */
The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inc. located in North Wilkesboro, NC. A representative is in place to make sure all customer inquiries are promptly addressed.
All outstanding...
customer orders will be honored, and any outstanding service issues will be addressed. Customers should again contact the store directly as the phones are operational.
Window World, Inc. will continue to make sure customer needs are addressed until a new franchise owner is in place. We are hopeful this will occur over the next few weeks.
The contact number for Customer Relations in North Wilkesboro, NC is [redacted].
Thank you.
Initial Business Response /* (1000, 10, 2015/01/16) */
The Window World franchise located in Springfield, MO is now being operated by Window World, Inc. located in North Wilkesboro, NC. A representative is in place to make sure all customer inquiries are promptly addressed.
All outstanding...
customer orders will be honored, and any outstanding service issues will be addressed. Customers should again contact the store directly as the phones are operational.
Window World, Inc. will continue to make sure customer needs are addressed until a new franchise owner is in place. We are hopeful this will occur over the next few weeks.
The contact number for Customer Relations in North Wilkesboro, NC is 1-[redacted].
Thank you.
Initial Business Response /* (1000, 5, 2015/06/04) */
The management team from Window World, Inc. offering support to customer's of the former Window World franchised location in Springfield, MO will be notified immediately of this matter. All efforts will be made to reach a timely and amicable...
resolution with the consumer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Regional Manager did make contact last night to notify me that he will be personally coming to see the problems with the windows. No date has been set yet, and still waiting on this matter to be resolved. Will know more once a time is set and I meet with the regional sales manager. Case is still open and pending until fully resolved.I accept the reply in terms of someone did contact me to notify me that they received the complaint and are trying to work on resolving it. Currently, problems is not solved & awaiting review from company & myself.
Initial Business Response /* (1000, 5, 2015/01/18) */
Contact Name and Title: [redacted], Window World
Contact Email: [redacted]
Since submission of complaint, I have contacted the customer to discuss status of contract. She was assured that contract will be fulfilled and her deposit...
paid is safe.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with the regional manager of Window World of Springfield who stated they were looking into all the complaints and piles of paperwork to resolve the problem as soon as possible. When I asked if my windows had been delivered to the warehouse the assured me that they were not. When asked how I would like this problem resolved I stated I would like my order to be processed and the job completed as contracted. The regional manager assured me he would contact me as soon as he could and get the job completed. I am waiting for the company to contact me. I now feel it has been long enough for a reply and have not received any written or verbal response and would like some conformation as soon as possible. I am getting frustrated at a no response. Please respond and tell me what I need to do next to get this costly problem resolved as soon as possible.
Final Business Response /* (4000, 9, 2015/02/03) */
The customer will be contacted promptly with an update. The customer was told it would take approximately 2 - 3 weeks for the windows to arrive. It is possible they are on a delivery truck scheduled for this week. Again, the customer will be updated by the store accordingly.
Initial Business Response /* (1000, 5, 2015/01/18) */
Contact Name and Title: [redacted] Window World
Contact Email:[redacted]
Spoke with the customer early in the week of 1/12/15, and assured him that project will be completed as quickly as possible. Explained that Corporate...
office is not handling day to day operations, and customer elected to move forward.
Initial Business Response /* (1000, 5, 2015/04/20) */
The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inc. located in [redacted] NC. A representative is in place to make sure all customer inquiries are promptly addressed.
All outstanding...
customer orders will be honored, and any outstanding service issues will be addressed. Customers should again contact the store directly as the phones are operational.
Window World, Inc. will continue to make sure customer needs are addressed until a new franchise owner is in place. We are hopeful this will occur over the next few weeks.
The contact number for Customer Relations in [redacted] NC is X-XXX-XXX-XXXX.
Thank you.
Initial Business Response /* (1000, 5, 2015/01/18) */
The [redacted] corporate office is now operating the Springfield location. Sorry for any delay is resolving your issue. You will be contacted by the office this coming week to address your patio door.
Initial Business Response /* (1000, 9, 2015/01/19) */
The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inc. located in North Wilkesboro, NC. A representative is in place to make sure all customer inquiries are promptly addressed.
All outstanding...
customer orders will be honored, and any outstanding service issues will be addressed. Customers should again contact the store directly as the phones are operational.
Window World, Inc. will continue to make sure customer needs are addressed until a new franchise owner is in place. We are hopeful this will occur over the next few weeks.
The contact number for Customer Relations in North Wilkesboro, NC is 1-866-740-2100.
Thank you.