Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inclocated in [redacted] NCA representative is in place to make sure all customer inquiries are promptly addressed All outstanding customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks The contact number for Customer Relations in [redacted] NC is X-XXX-XXX-XXXX Thank you
Initial Business Response / [redacted] (1000, 5, 2015/01/18) */ Contact Name and Title: [redacted] ***, Window World Contact Email: [redacted] Since submission of complaint, I have contacted the customer to discuss status of contractShe was assured that contract will be fulfilled and her deposit paid is safe Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with the regional manager of Window World of Springfield who stated they were looking into all the complaints and piles of paperwork to resolve the problem as soon as possibleWhen I asked if my windows had been delivered to the warehouse the assured me that they were notWhen asked how I would like this problem resolved I stated I would like my order to be processed and the job completed as contractedThe regional manager assured me he would contact me as soon as he could and get the job completedI am waiting for the company to contact meI now feel it has been long enough for a reply and have not received any written or verbal response and would like some conformation as soon as possibleI am getting frustrated at a no responsePlease respond and tell me what I need to do next to get this costly problem resolved as soon as possible Final Business Response / [redacted] (4000, 9, 2015/02/03) */ The customer will be contacted promptly with an updateThe customer was told it would take approximately - weeks for the windows to arriveIt is possible they are on a delivery truck scheduled for this weekAgain, the customer will be updated by the store accordingly
Initial Business Response / [redacted] (1000, 5, 2015/01/22) */ The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inclocated in North Wilkesboro, NCA representative is in place to make sure all customer inquiries are promptly addressed All outstanding customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks The contact number for Customer Relations in North Wilkesboro, NC is [redacted] Thank you
Initial Business Response / [redacted] (1000, 5, 2015/02/27) */ We will be happy to contact the Springfield Window World location on behalf of this consumerScheduling the desired service will be done as quickly as possiblePlease have the consumer contact our office directly at 1-866-740-if further assistance is needed
Initial Business Response / [redacted] (1000, 9, 2015/01/21) */ The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inclocated in North Wilkesboro, NCA representative is in place to make sure all customer inquiries are promptly addressed All outstanding customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks The contact number for Customer Relations in North Wilkesboro, NC is [redacted] Thank you
Initial Business Response / [redacted] (1000, 9, 2015/01/19) */ The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inclocated in North Wilkesboro, NCA representative is in place to make sure all customer inquiries are promptly addressed All outstanding customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks The contact number for Customer Relations in North Wilkesboro, NC is 1-866-740- Thank you
Initial Business Response / [redacted] (1000, 5, 2015/01/18) */ The [redacted] corporate office is now operating the Springfield locationSorry for any delay is resolving your issueYou will be contacted by the office this coming week to address your patio door
Initial Business Response / [redacted] (1000, 9, 2015/01/19) */ The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inclocated in North Wilkesboro, NCA representative is in place to make sure all customer inquiries are promptly addressed All outstanding customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks The contact number for Customer Relations in North Wilkesboro, NC is [redacted] Thank you
Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inclocated in [redacted] NCA representative is in place to make sure all customer inquiries are promptly addressed All outstanding customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks The contact number for Customer Relations in [redacted] NC is X-XXX-XXX-XXXX Thank you
Initial Business Response / [redacted] (1000, 5, 2015/01/18) */ Contact Name and Title: [redacted] ***, Window World Contact Email: [redacted] Since submission of complaint, I have contacted the customer to discuss status of contractShe was assured that contract will be fulfilled and her deposit paid is safe Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with the regional manager of Window World of Springfield who stated they were looking into all the complaints and piles of paperwork to resolve the problem as soon as possibleWhen I asked if my windows had been delivered to the warehouse the assured me that they were notWhen asked how I would like this problem resolved I stated I would like my order to be processed and the job completed as contractedThe regional manager assured me he would contact me as soon as he could and get the job completedI am waiting for the company to contact meI now feel it has been long enough for a reply and have not received any written or verbal response and would like some conformation as soon as possibleI am getting frustrated at a no responsePlease respond and tell me what I need to do next to get this costly problem resolved as soon as possible Final Business Response / [redacted] (4000, 9, 2015/02/03) */ The customer will be contacted promptly with an updateThe customer was told it would take approximately - weeks for the windows to arriveIt is possible they are on a delivery truck scheduled for this weekAgain, the customer will be updated by the store accordingly
Initial Business Response / [redacted] (1000, 5, 2015/01/22) */ The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inclocated in North Wilkesboro, NCA representative is in place to make sure all customer inquiries are promptly addressed All outstanding customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks The contact number for Customer Relations in North Wilkesboro, NC is [redacted] Thank you
Initial Business Response / [redacted] (1000, 5, 2015/02/27) */ We will be happy to contact the Springfield Window World location on behalf of this consumerScheduling the desired service will be done as quickly as possiblePlease have the consumer contact our office directly at 1-866-740-if further assistance is needed
Initial Business Response / [redacted] (1000, 9, 2015/01/21) */ The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inclocated in North Wilkesboro, NCA representative is in place to make sure all customer inquiries are promptly addressed All outstanding customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks The contact number for Customer Relations in North Wilkesboro, NC is [redacted] Thank you
Initial Business Response / [redacted] (1000, 9, 2015/01/19) */ The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inclocated in North Wilkesboro, NCA representative is in place to make sure all customer inquiries are promptly addressed All outstanding customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks The contact number for Customer Relations in North Wilkesboro, NC is 1-866-740- Thank you
Initial Business Response / [redacted] (1000, 5, 2015/01/18) */ The [redacted] corporate office is now operating the Springfield locationSorry for any delay is resolving your issueYou will be contacted by the office this coming week to address your patio door
Initial Business Response / [redacted] (1000, 9, 2015/01/19) */ The WIndow World franchise located in Springfield, MO is now being operated by Window World, Inclocated in North Wilkesboro, NCA representative is in place to make sure all customer inquiries are promptly addressed All outstanding customer orders will be honored, and any outstanding service issues will be addressedCustomers should again contact the store directly as the phones are operational Window World, Incwill continue to make sure customer needs are addressed until a new franchise owner is in placeWe are hopeful this will occur over the next few weeks The contact number for Customer Relations in North Wilkesboro, NC is [redacted] Thank you