I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There is no offer of resolution in Mr Gettiers comments I am not a nurse and have never claimed to be As their client the don't even know what I doI do have homes because I was unable to sell my first home when I moved to [redacted] It sat empty with me paying mortgages I lived paycheck to paycheck I can do math but large legal documents are not easy to read and when you are rushed and you are assured by your realtor that the buyer would pay "all the closing costs" you tend to trust the 'expert'Especially since they are supposed to help and represent my best interestwhen we discussed funds $was not mentioned as per my recollectionI cannot get a loan for $or even $10, I am unable to obtain the money they require for closingAt time of this writing I am juggling finances and paying some bills late to make ends meet They do not deny that on repeated occasions I specifically told them I had no fundsI told [redacted] multiple times Damon sent contract for rental as a result Reading that contract it that was extremely complicated and gave them a lot of authority to represent me and hire people to do repairs and charge me without contacting me under a certain amount I did not feel comfortable and declined I repeated myself several times before renewing their contract to sell my home that I had "no money"Next week I will have to return funds for a loan I was able to obtain to try and close (in good faith)because I can't pay it and the mortgage on the house.I am in process of retrieving documents they sent me Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No we are not satisfiedWe want to be released from this agreementThis was done under pretencesHis realtor did not explain that we are not able to buy under any other realtor company besides him or back out if we are not happy with their servicesWhy would we want to be with this realtor company if they are ignoring our emails, calls, and calling us liars? All this about these cell phones, credit cards, etchas nothing to do with thisWhen applying for those we had sales representatives actually "explaning" every detail and being upfront which his realtor was notBeing first time home buyers we do not know what to expect
Regards,
*** ***
These competent, sober individuals met with my agent and signed a legally binding contractA contract is legally bindingI would assume that these individuals have bought a car before, signed a cell phone agreement before, signed up for a credit card, etcThese individuals claiming that they
called companies, years, yada yada, shows that they are untruthful and that they are lying and filing a complaint as this is a standard of business in real estateIt is called Buyer Representation and NAR actually has a designation and class for it called ABR, Acredited Buyer Representative I can forward you every voicemail they have left
On 1/27/I met Mrand Mrs*** at their home locationWe had a second conversation the day after meeting to discuss the commission I offered to drop the total commission at that point to 7% Mr*** said it was not necessary I did waive our $media fee for all of the
additional media that we provided for them On *** *** for Mr *** we included professional photos, floor plans, video and featured listings for them We also included a property tour during our coming soon periodThe sign issue actually wasn't an issue at all, we have a process with all of our listings prior to going on the market called the "coming soon" period which allows time for the following:1) the opportunity for our sellers to get their house ready for the professional photography and videography that we will be doing2) take into considerations the suggestions for staging that I personally gave them3) allow a property tour of buyers agents to preview the home prior to its active date in case they would like to take any of that feedback into consideration, in their case it was mostly positive feedback.I knew with our marketing and media and the aggressive nature we use to get our sellers more money at the closing table in a shorter period on the market that we could get this home sold working together as a team in which we sold it with over a 99.4% list to sold ratio.The typical agent does three things which is put a sign in the yard, put it on mls, and say a prayer that it sells My communication was above and beyond with Mr***The only times these clients were not able to reach me immediately was for one of the of these reason1) I was with another client and would return their call or text after (he usually texted me)2) the time was before 8am or after 7pm and I would let them know that I would have to call or text them back after I was able to get my year old to sleep,3) When I was in the hospital for a medical emergency- to my knowledge he never reached out to any one in our office or myself during my day stay in the hospitalI was not available during my time in the hospital but do have support staff and the rest of our team wasWe record all incoming and outgoing calls and texts and they did not reach out during that timeIf they did they did not leave a message for me to return their call or leave a message for me.I was on a plane going to a Zillow business conference and I sent them their offer while boarding the plane at am because I wanted for them to have it to reviewAS SOON as we landed they were the first call I madeI called them the day before my trip (on a Sunday) to let them know I would not be available that MondayThey seemed angry because I did not disclose WHY I would not be available My commitment to them was a weekly call to go over feedback and showing activity which I did every week and pretty much dailyDuring our listing period I received a total of text messages from *** *** and from his Wife ***(not on the title to the property)I have documented text messages that were sent to the clientOf these exchanges of were before 8am and were received after 7pmIf the response time we not quick enough for my client, reaching out during business hours would have been more conduciveThis of course does not include the many phone calls that were had over our time together.Our List date was on 1/27/we listed the property at 155,and we discussed and decided to drop the price sooner than we had originally scheduled due to a decline in showing activity during which time the home across the street soldWhen we dropped the price to its market value we received an offer the next day for $130, I negotiated for them and got it ratified at $giving up to $towards closing costsI negotiated the whole contract for them while in California at a business conference At the time he was very pleased He then began speaking with his wife's friend in Lynchburg, who is a realtor, *** *** *** advised that I did not negotiate the repairs items for them though she would be in violation of the code of ethics The items listed were not negotiable repairs, they were material defects that had to be fixed The house had unexpected radon readings that had to be mitigated as wellI provided a few contractor suggestions to him so that he could obtain bids on the repairs I do not control how quickly these contractors performI recommended not using one of the contractors when his prices were clearly inflated for the repairs I was able to negotiate a few hundred dollars off the cost of the radon mitigation for *** I wanted to help our seller at every juncture to save money.Please also know that during the listing process I provided a net sheet (attached) with the commissions and closing costs estimate and all of the fees that Mr*** would incur during the sale of his home, assuming it sold at $Which is sold for a bit less at $148,My last conversation was with Mr*** the day of closing in which we discussed all of the items during a min recorded conversation, in which he stated that it was not so much him that had the issue with the commission but more so his wife (again who is not on the title) and also stated that his wife’s friend and realtor *** ***, interfered with our agency agreement This is not appreciated or accepted by the Roanoke Board of Realtors He also stated that he was asking his buyers agent more questions than he was asking meThe last recorded call with him was on the day of his closing for *** He stated his buyers agent (*** ***) told him that in regards to the home inspection report and removal of contingency that "you don't have to fix anything that you don't want to" and "if you don't want to fix it, you don't have to whether it’s a material defect or not, and that I was costing him money", this is a major interference in the Exclusive Right to Represent Seller AgreementHe stated he held us to a high standard I am remiss to see how after exchanged messages, over phone calls, and several emails that I have proven through our recorded events that I went above and beyond in customer service and representing our client not to mention over a 99% list to sold ration after months on the marketHe told me that tipping my hat for answering his calls or texts after 9pm is not acceptable because it was expected from him, however again of the text messages, were outside of business hours.Sincerely,*** ***, Listing ManagerDamon Gettier and Associates, REALTORS*** ** *** *** *** ** *** *** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** has included several dishonest statements in her response, the most upsetting being that she claims to have offered a reduced commission fee of 7%She actually said the commission fee was non-negotiableShe did waive the marketing fee in order to close the deal with us because I mentioned I was considering listing with another agency due to Damon Gettiers high commission fees.I gave *** permission to speak with my wife concerning any matters of the listingThis was never brought up as an issue until I filed this complaint.I asked *** to work with a different agent multiple times, including asking for another contact person while she was in the hospitalI received no response or acknowledgement to this requestI asked *** *** for her opinion- she did not advise me nor did I act on her opinionHer opinion would never have been sought out if I was in a trusting, responsive, and positive relationship with my listing agentI am certain that the Board of Realtors does not expect clients to remain in untrustworthy relationships with their listing agent without seeking out a trustworthy opinion of another professional.Finally, in response to the communication....these "after hours" conversations would often occur as a result of ***'s lack of response during her "business hours"I'm sure if we look back at her records or our phone records you will notice the significant lag in response time from ***I didn't tell *** that she was receiving the toned down version of our grievances when I spoke with her, but that's did not mean that I was any less dissatisfied with her services.We asked for the resolution to be $which would come out to a 1% reduction in the commission fee*** claims to have offered this, she did not...but if she has no problem claiming to have done so then she should follow through and offer us the money that we deserve
Regards,
*** ***
*** *** listed her house with us originally on 6/4/ The appraisal came in low due to the poor condition of the house We were not able to make the house available to the market until 8/10/due to the poor condition of the house and the quantity of possessions in the house
We had the house listed for months We started the house at 206,and due to the poor condition and the feedback we received from showings and Shared with *** ***, *** reduced the price to $199, We had more showings and more feedback which was shared with *** *** and she agreed to lower the sales price to 196, We received an offer substantially lower than the list price and *** requested that we raise the sales price to $220, It remained at $220,until the listing expired.The house was expired on the market for about month *** went back and forth on whether or not she was going to relist her home We finally told her that if we did not get the documents back, we would pick our signs and lockboxes upShe relisted and soon thereafter received an offer on the house We did a Seller net sheet which *** signed that showed very clearly what she would owe Not only did she sign the seller net sheet but I was sitting with *** ***, the agent that went over the net sheet on the phone with *** and heard her explain the net sheet and they she would need to bring 17,to closing *** asked her if she could get a personal loan or use a Credit Card and *** told her that it did not matter how she got the money but she had to have the money Please note that the net sheet showed her bringing MORE to closing than she actually had to bring The net sheet is an estimate, not an exact figure.Several facts that need to be pointed out-*** *** claims to own homes currently.*** *** claims to be a Nurse.*** *** also claims to "not be good at math".Someone that currently owns three homes and is a nurse is not some poor dumb victim I have emails, recorded phone calls and signed documents to back all of this up.Damon Gettier
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Clearly there is no resolution hereThe only response is "I am done with this, don't bother me"Obviously that is not a resolution. That's how the entire process felt working with this agencyWe were bothering someone, an after thought and a numberThere has been no attempt to reconcile this
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is no offer of resolution in Mr Gettiers comments I am not a nurse and have never claimed to be As their client the don't even know what I doI do have homes because I was unable to sell my first home when I moved to *** It sat empty with me paying mortgages I lived paycheck to paycheck I can do math but large legal documents are not easy to read and when you are rushed and you are assured by your realtor that the buyer would pay "all the closing costs" you tend to trust the 'expert'Especially since they are supposed to help and represent my best interestwhen we discussed funds $was not mentioned as per my recollection. I cannot get a loan for $or even $10, I am unable to obtain the money they require for closingAt time of this writing I am juggling finances and paying some bills late to make ends meet They do not deny that on repeated occasions I specifically told them I had no fundsI told *** *** multiple times Damon sent contract for rental as a result Reading that contract it that was extremely complicated and gave them a lot of authority to represent me and hire people to do repairs and charge me without contacting me under a certain amount I did not feel comfortable and declined I repeated myself several times before renewing their contract to sell my home that I had "no money"Next week I will have to return funds for a loan I was able to obtain to try and close (in good faith)because I can't pay it and the mortgage on the house.I am in process of retrieving documents they sent me.
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There is no offer of resolution in Mr Gettiers comments I am not a nurse and have never claimed to be As their client the don't even know what I doI do have homes because I was unable to sell my first home when I moved to [redacted] It sat empty with me paying mortgages I lived paycheck to paycheck I can do math but large legal documents are not easy to read and when you are rushed and you are assured by your realtor that the buyer would pay "all the closing costs" you tend to trust the 'expert'Especially since they are supposed to help and represent my best interestwhen we discussed funds $was not mentioned as per my recollectionI cannot get a loan for $or even $10, I am unable to obtain the money they require for closingAt time of this writing I am juggling finances and paying some bills late to make ends meet They do not deny that on repeated occasions I specifically told them I had no fundsI told [redacted] multiple times Damon sent contract for rental as a result Reading that contract it that was extremely complicated and gave them a lot of authority to represent me and hire people to do repairs and charge me without contacting me under a certain amount I did not feel comfortable and declined I repeated myself several times before renewing their contract to sell my home that I had "no money"Next week I will have to return funds for a loan I was able to obtain to try and close (in good faith)because I can't pay it and the mortgage on the house.I am in process of retrieving documents they sent me Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No we are not satisfiedWe want to be released from this agreementThis was done under pretencesHis realtor did not explain that we are not able to buy under any other realtor company besides him or back out if we are not happy with their servicesWhy would we want to be with this realtor company if they are ignoring our emails, calls, and calling us liars? All this about these cell phones, credit cards, etchas nothing to do with thisWhen applying for those we had sales representatives actually "explaning" every detail and being upfront which his realtor was notBeing first time home buyers we do not know what to expect
Regards,
*** ***
These competent, sober individuals met with my agent and signed a legally binding contractA contract is legally bindingI would assume that these individuals have bought a car before, signed a cell phone agreement before, signed up for a credit card, etcThese individuals claiming that they
called companies, years, yada yada, shows that they are untruthful and that they are lying and filing a complaint as this is a standard of business in real estateIt is called Buyer Representation and NAR actually has a designation and class for it called ABR, Acredited Buyer Representative I can forward you every voicemail they have left
I am done with this Please do not waste my time any more
On 1/27/I met Mrand Mrs*** at their home locationWe had a second conversation the day after meeting to discuss the commission I offered to drop the total commission at that point to 7% Mr*** said it was not necessary I did waive our $media fee for all of the
additional media that we provided for them On *** *** for Mr *** we included professional photos, floor plans, video and featured listings for them We also included a property tour during our coming soon periodThe sign issue actually wasn't an issue at all, we have a process with all of our listings prior to going on the market called the "coming soon" period which allows time for the following:1) the opportunity for our sellers to get their house ready for the professional photography and videography that we will be doing2) take into considerations the suggestions for staging that I personally gave them3) allow a property tour of buyers agents to preview the home prior to its active date in case they would like to take any of that feedback into consideration, in their case it was mostly positive feedback.I knew with our marketing and media and the aggressive nature we use to get our sellers more money at the closing table in a shorter period on the market that we could get this home sold working together as a team in which we sold it with over a 99.4% list to sold ratio.The typical agent does three things which is put a sign in the yard, put it on mls, and say a prayer that it sells My communication was above and beyond with Mr***The only times these clients were not able to reach me immediately was for one of the of these reason1) I was with another client and would return their call or text after (he usually texted me)2) the time was before 8am or after 7pm and I would let them know that I would have to call or text them back after I was able to get my year old to sleep,3) When I was in the hospital for a medical emergency- to my knowledge he never reached out to any one in our office or myself during my day stay in the hospitalI was not available during my time in the hospital but do have support staff and the rest of our team wasWe record all incoming and outgoing calls and texts and they did not reach out during that timeIf they did they did not leave a message for me to return their call or leave a message for me.I was on a plane going to a Zillow business conference and I sent them their offer while boarding the plane at am because I wanted for them to have it to reviewAS SOON as we landed they were the first call I madeI called them the day before my trip (on a Sunday) to let them know I would not be available that MondayThey seemed angry because I did not disclose WHY I would not be available My commitment to them was a weekly call to go over feedback and showing activity which I did every week and pretty much dailyDuring our listing period I received a total of text messages from *** *** and from his Wife ***(not on the title to the property)I have documented text messages that were sent to the clientOf these exchanges of were before 8am and were received after 7pmIf the response time we not quick enough for my client, reaching out during business hours would have been more conduciveThis of course does not include the many phone calls that were had over our time together.Our List date was on 1/27/we listed the property at 155,and we discussed and decided to drop the price sooner than we had originally scheduled due to a decline in showing activity during which time the home across the street soldWhen we dropped the price to its market value we received an offer the next day for $130, I negotiated for them and got it ratified at $giving up to $towards closing costsI negotiated the whole contract for them while in California at a business conference At the time he was very pleased He then began speaking with his wife's friend in Lynchburg, who is a realtor, *** *** *** advised that I did not negotiate the repairs items for them though she would be in violation of the code of ethics The items listed were not negotiable repairs, they were material defects that had to be fixed The house had unexpected radon readings that had to be mitigated as wellI provided a few contractor suggestions to him so that he could obtain bids on the repairs I do not control how quickly these contractors performI recommended not using one of the contractors when his prices were clearly inflated for the repairs I was able to negotiate a few hundred dollars off the cost of the radon mitigation for *** I wanted to help our seller at every juncture to save money.Please also know that during the listing process I provided a net sheet (attached) with the commissions and closing costs estimate and all of the fees that Mr*** would incur during the sale of his home, assuming it sold at $Which is sold for a bit less at $148,My last conversation was with Mr*** the day of closing in which we discussed all of the items during a min recorded conversation, in which he stated that it was not so much him that had the issue with the commission but more so his wife (again who is not on the title) and also stated that his wife’s friend and realtor *** ***, interfered with our agency agreement This is not appreciated or accepted by the Roanoke Board of Realtors He also stated that he was asking his buyers agent more questions than he was asking meThe last recorded call with him was on the day of his closing for *** He stated his buyers agent (*** ***) told him that in regards to the home inspection report and removal of contingency that "you don't have to fix anything that you don't want to" and "if you don't want to fix it, you don't have to whether it’s a material defect or not, and that I was costing him money", this is a major interference in the Exclusive Right to Represent Seller AgreementHe stated he held us to a high standard I am remiss to see how after exchanged messages, over phone calls, and several emails that I have proven through our recorded events that I went above and beyond in customer service and representing our client not to mention over a 99% list to sold ration after months on the marketHe told me that tipping my hat for answering his calls or texts after 9pm is not acceptable because it was expected from him, however again of the text messages, were outside of business hours.Sincerely,*** ***, Listing ManagerDamon Gettier and Associates, REALTORS*** ** *** *** *** ** *** *** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** has included several dishonest statements in her response, the most upsetting being that she claims to have offered a reduced commission fee of 7%She actually said the commission fee was non-negotiableShe did waive the marketing fee in order to close the deal with us because I mentioned I was considering listing with another agency due to Damon Gettiers high commission fees.I gave *** permission to speak with my wife concerning any matters of the listingThis was never brought up as an issue until I filed this complaint.I asked *** to work with a different agent multiple times, including asking for another contact person while she was in the hospitalI received no response or acknowledgement to this requestI asked *** *** for her opinion- she did not advise me nor did I act on her opinionHer opinion would never have been sought out if I was in a trusting, responsive, and positive relationship with my listing agentI am certain that the Board of Realtors does not expect clients to remain in untrustworthy relationships with their listing agent without seeking out a trustworthy opinion of another professional.Finally, in response to the communication....these "after hours" conversations would often occur as a result of ***'s lack of response during her "business hours"I'm sure if we look back at her records or our phone records you will notice the significant lag in response time from ***I didn't tell *** that she was receiving the toned down version of our grievances when I spoke with her, but that's did not mean that I was any less dissatisfied with her services.We asked for the resolution to be $which would come out to a 1% reduction in the commission fee*** claims to have offered this, she did not...but if she has no problem claiming to have done so then she should follow through and offer us the money that we deserve
Regards,
*** ***
*** *** listed her house with us originally on 6/4/ The appraisal came in low due to the poor condition of the house We were not able to make the house available to the market until 8/10/due to the poor condition of the house and the quantity of possessions in the house
We had the house listed for months We started the house at 206,and due to the poor condition and the feedback we received from showings and Shared with *** ***, *** reduced the price to $199, We had more showings and more feedback which was shared with *** *** and she agreed to lower the sales price to 196, We received an offer substantially lower than the list price and *** requested that we raise the sales price to $220, It remained at $220,until the listing expired.The house was expired on the market for about month *** went back and forth on whether or not she was going to relist her home We finally told her that if we did not get the documents back, we would pick our signs and lockboxes upShe relisted and soon thereafter received an offer on the house We did a Seller net sheet which *** signed that showed very clearly what she would owe Not only did she sign the seller net sheet but I was sitting with *** ***, the agent that went over the net sheet on the phone with *** and heard her explain the net sheet and they she would need to bring 17,to closing *** asked her if she could get a personal loan or use a Credit Card and *** told her that it did not matter how she got the money but she had to have the money Please note that the net sheet showed her bringing MORE to closing than she actually had to bring The net sheet is an estimate, not an exact figure.Several facts that need to be pointed out-*** *** claims to own homes currently.*** *** claims to be a Nurse.*** *** also claims to "not be good at math".Someone that currently owns three homes and is a nurse is not some poor dumb victim I have emails, recorded phone calls and signed documents to back all of this up.Damon Gettier
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Clearly there is no resolution hereThe only response is "I am done with this, don't bother me"Obviously that is not a resolution. That's how the entire process felt working with this agencyWe were bothering someone, an after thought and a numberThere has been no attempt to reconcile this
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is no offer of resolution in Mr Gettiers comments I am not a nurse and have never claimed to be As their client the don't even know what I doI do have homes because I was unable to sell my first home when I moved to *** It sat empty with me paying mortgages I lived paycheck to paycheck I can do math but large legal documents are not easy to read and when you are rushed and you are assured by your realtor that the buyer would pay "all the closing costs" you tend to trust the 'expert'Especially since they are supposed to help and represent my best interestwhen we discussed funds $was not mentioned as per my recollection. I cannot get a loan for $or even $10, I am unable to obtain the money they require for closingAt time of this writing I am juggling finances and paying some bills late to make ends meet They do not deny that on repeated occasions I specifically told them I had no fundsI told *** *** multiple times Damon sent contract for rental as a result Reading that contract it that was extremely complicated and gave them a lot of authority to represent me and hire people to do repairs and charge me without contacting me under a certain amount I did not feel comfortable and declined I repeated myself several times before renewing their contract to sell my home that I had "no money"Next week I will have to return funds for a loan I was able to obtain to try and close (in good faith)because I can't pay it and the mortgage on the house.I am in process of retrieving documents they sent me.
Regards,
*** ***