Gussini Fashion & Shoes Reviews (3)
The laurel location sucks. The website states unhappy with your purchase you can return for a full refund yet they have a no return policy just store credit or exchange. All should adhere to the same policy. You just lost a valuable customer!
Review: I purchased a top for my daughter which I returned for exchange after getting it home and discovering a small hole in it. I knew at the time of purchase the store policy was "no refund" and only credit on returns. Since there was not another top of it's kind to make an exchange and my daughter really liked the top, I opted to keep the top and repair the hole and requested a partial credit of a few dollars which I was denied and told I would have to return to the store later in the day to speak with the owner. When I asked the salesperson if she could call the owner to ask if this could be done so I would not have to make another trip back to the store, I was told the owner could not be called and she refused to provide me with the owners name when I requested it. I will not patronize this store in the future due to what I consider poor customer service.Desired Settlement: Would like this matter brought to the attention of the store owner and would like to know If a salesperson can refuse to provide the name of the store owner at the customers request.
Review: Purchase a sandal at Gussini Fashion & Shoes in [redacted] MD on 7/2/13. Wore it one time on 7/3/13 and it broke. Once I returned from my trip 6 days later(7/8/13)I was told that I can have an exchange for 1/2 off the original purchase price. I believe it is highly unfair for a business not to stick behind its product and offer at least 1 courtesy exchange if there product is damaged in less than a week. To be honest I was highly offended when the Manager accused me of wearing the shoe too many times. I thought this was the reason for purchasing foot wear would be to wear it. Furthermore, broken shoe in 1 wear after purchase is a faulty product in my opinion.Desired Settlement: A equal replacement (at no additional cost), store credit or refund of my original purchase price.