Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customers
Please refer to the Company’s letter dated May 8,
Should you have any additional questions or
concerns do not hesitate to contact us
The Company has investigated the information regarding your claim for your RefrigeratorReview of your claim information shows that the Vendor is scheduled to complete repairs to your Refrigerator pursuant to the provisions of your home warranty contract
Please accept my apologies for any inconveniences you have experienced during the course of repairs for your Refrigerator
We believe the above information completely responds to your requestShould you have any additional questions or concerns do not hesitate to contact us
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customers
Please refer to the Company’s letter dated July 21,
Should you have any
additional questions or concerns do not hesitate to contact us
Initial Business Response /* (1000, 6, 2015/10/15) */
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customersEach claim is processed under the terms and
conditions of the warranty contract and accepted or denied on that basis
Our records show on September 24, the technician reported the water filter housing underneath the home was leakingPer the Plumbing System/Stoppages coverage description of the Contract, FNHW covers for the "Repair of leaks and breaks in water, waste, vent, or gas lines within the perimeter of the main foundation of the home or garage." FNHW does not cover for "filters," as stated under the heading "Not Covered" within this sectionAdditionally, as stated in the terms of coverage #8; "This contract covers only those parts, components, systems and appliances specifically mentioned as covered and excludes all others." Filtration housing is not specifically mentioned as covered
It is our hope that the value of this home warranty coverage *** continue to be beneficial as FNHW aims to provide the highest levels of service to youShould you have any additional questions or concerns in regard to this service, please do not hesitate to contact our Authorization Department at XXX XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had a second opinion done by mr rooterThe tech said he didnt think it was the filter housing but wouldn't know until he took it apart and looked to see if the water line or the filter housing was crackedWe asked they pay just for the labor to remove and check but denied to pay for that even though mr rooter is in there network
Final Business Response /* (4000, 12, 2015/11/04) */
As you are aware, after further review of the claim FNHW has set up a second opinion to MrRooter of *** to fully diagnosis the cause and location of the leakThey *** contact you for an appointmentFNHW has asked MrRooter of *** to call our authorization department once he has finished the diagnosis, but prior to leaving your home so that we can make a coverage determination at the time of service
Final Consumer Response /* (4200, 14, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still denied the claim after the plumber told them its possibly the male connector leaking now im having to spend $to have the repair done! When this should be covered under warranty
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customers
Please refer to the Company’s letter dated May 9,
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customers
Please refer to the Company’s letter dated August 17,
Should you have any
additional questions or concerns do not hesitate to contact us
Complaint: ***I am rejecting this response because: I didn't receive a letter, didn't see one posted here -- and I request the $service fee refund.Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customers
Review of your claim information shows the claim has been resolved to your satisfaction
Should you have any additional questions or concerns do not hesitate to contact us
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customers
Please refer to the Company’s letter dated June 26,
Should you have any additional questions or
concerns do not hesitate to contact us
Complaint: ***I am rejecting this response because:This is a fraudulent company, I bought their policy thinking they would be providing me service, but all they did is take the money for the policy upfront and then when I called for service they charge an additional fee for doing nothingI will be happy if they never contact me in any way againthis company should not be allowed to operate as all they do is steal money.Sincerely,*** ***
Initial Business Response /* (1000, 5, 2016/03/07) */
Please accept my apologies for the manner in which you felt you were treated as a customer of our Company. The Company operates with the best of intentions and deepest respect for all of our customers.
On February 11, 2016, a Company...
representative spoke to you regarding your claim. You then called back and requested to speak to a supervisor. On that same day, a Company supervisor contacted you twice to discuss your claim information and left voice messages explaining the status of your claim. On March 2, 2016, a different supervisor made two separate calls to you, both of which resulted in the supervisor leaving you voice messages.
Should you still have any unanswered questions regarding your claim information please do not hesitate to contact us during normal business hours. Thank you for your business, we look forward to a continued service relationship with you.
Initial Business Response /* (1000, 5, 2015/10/30) */
Please accept my apologies on behalf of the Company. FNHW operates with the best of intentions and deepest respect for all of our customers. We regret any inconvenience that this has caused you and appreciate the opportunity to remedy the...
situation.
As per the conversation you had with the representative of our [redacted] Department on October 30, 2015; FNHW [redacted] review your paid invoice for the repair of your clothes washer for reimbursement pursuant to the terms and conditions of the Home Warranty contract. It is our understanding that the issue you were experiencing with the clothes washer producing error codes was intermittent and is not currently posing a problem. Should this particular issue reoccur and you decide to have the unit repaired you may remit a copy of your paid invoice to our Authorization Department at: [redacted]@fnf.com, please make sure to reference your Service Work Order (SWO) number XXXXXXX in your correspondence. Once we have received this documentation, we [redacted] contact you.
In addition, you are requesting a refund of the $65.00 service fee. You further clarified this request in the previously referenced conversation of October 30, 2015, and advised that you did not pay the $65.00 service fee and had only received a [redacted] for it. As a gesture of customer service, please be advised that FNHW has waived the service fee. Should you have any additional questions or concerns do not hesitate to contact us.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The representative who called me apologized for how the claim had been handled and said they would use it as a training example. Their resolution was more than I had expected. Very satisfied and wished their representatives on the front lines operated more like the one I talked to about this.
Please accept my apologies for the manner in which you felt you were treated as a customer of our Company. FNHW operates with the best of intentions and deepest respect for all of our customers.
Please refer to the Company’s letters dated September 1, 2017.
Should you have any...
additional questions or concerns do not hesitate to contact us.
Please accept my apologies for the manner in which you felt you were treated as a customer of our Company. FNHW operates with the best of intentions and deepest respect for all of our customers.
Review of your Contract information shows the issue has been resolved to your satisfaction....
We hope that the true value of this home warranty coverage will continue to be beneficial and convenient as FNHW aims to provide the highest levels of service to you. Should you have any additional questions or concerns do not hesitate to contact us.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
ps I accept the apology but have not received the letter they mention. I am on extended holiday so it may be at my home mailbox. Would it be possible to email the letter?
Initial Business Response /* (1000, 5, 2015/11/25) */
Please accept my apologies on behalf of Fidelity National Home Warranty (FNHW) for any inconvenience you had during this process. FNHW operates with the best of intentions and deepest respect for all of our customers. Our goal is to provide...
superior customer service and allow our contract holders to have peace of mind when dealing with repairs or replacements associated with owning a home.
As you are aware, FNHW was advised by two separate independent service contractors that no failures were found with any of the upstairs bathroom faucets. The technicians advised the faucets were not properly mounted to the countertops and the proper mounting hardware was missing. Please be advised that FNHW is not responsible for failures due to missing parts. You may refer to the Limits of Liability #5 section of your contract for verification of this information. This provision advises: "FNHW is not responsible for repairs or replacements due to disassembled or missing parts."
We hope that the true value of this home warranty coverage [redacted] continue to be beneficial and convenient as FNHW aims to provide the highest levels of service to you. Should you have any additional questions or concerns do not hesitate to contact us. We value your business and look forward to a continued service relationship with you.
Please accept my apologies for the manner in which you felt you were treated as a customer of our Company. FNHW operates with the best of intentions and deepest respect for all of our customers. Please refer to the Company’s letter dated August 1, 2017. Should you have any additional questions or...
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customers
Please refer to the Company’s letter dated May 8,
Should you have any additional questions or
concerns do not hesitate to contact us
Complaint: ***
I am rejecting this response because: the contract was not honored
Sincerely,
*** ***
The Company has investigated the information regarding your claim for your RefrigeratorReview of your claim information shows that the Vendor is scheduled to complete repairs to your Refrigerator pursuant to the provisions of your home warranty contract
Please accept my apologies for any inconveniences you have experienced during the course of repairs for your Refrigerator
We believe the above information completely responds to your requestShould you have any additional questions or concerns do not hesitate to contact us
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customers
Please refer to the Company’s letter dated July 21,
Should you have any
additional questions or concerns do not hesitate to contact us
Initial Business Response /* (1000, 6, 2015/10/15) */
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customersEach claim is processed under the terms and
conditions of the warranty contract and accepted or denied on that basis
Our records show on September 24, the technician reported the water filter housing underneath the home was leakingPer the Plumbing System/Stoppages coverage description of the Contract, FNHW covers for the "Repair of leaks and breaks in water, waste, vent, or gas lines within the perimeter of the main foundation of the home or garage." FNHW does not cover for "filters," as stated under the heading "Not Covered" within this sectionAdditionally, as stated in the terms of coverage #8; "This contract covers only those parts, components, systems and appliances specifically mentioned as covered and excludes all others." Filtration housing is not specifically mentioned as covered
It is our hope that the value of this home warranty coverage *** continue to be beneficial as FNHW aims to provide the highest levels of service to youShould you have any additional questions or concerns in regard to this service, please do not hesitate to contact our Authorization Department at XXX XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had a second opinion done by mr rooterThe tech said he didnt think it was the filter housing but wouldn't know until he took it apart and looked to see if the water line or the filter housing was crackedWe asked they pay just for the labor to remove and check but denied to pay for that even though mr rooter is in there network
Final Business Response /* (4000, 12, 2015/11/04) */
As you are aware, after further review of the claim FNHW has set up a second opinion to MrRooter of *** to fully diagnosis the cause and location of the leakThey *** contact you for an appointmentFNHW has asked MrRooter of *** to call our authorization department once he has finished the diagnosis, but prior to leaving your home so that we can make a coverage determination at the time of service
Final Consumer Response /* (4200, 14, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still denied the claim after the plumber told them its possibly the male connector leaking now im having to spend $to have the repair done! When this should be covered under warranty
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customers
Please refer to the Company’s letter dated May 9,
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customers
Please refer to the Company’s letter dated August 17,
Should you have any
additional questions or concerns do not hesitate to contact us
Complaint: ***I am rejecting this response because: I didn't receive a letter, didn't see one posted here -- and I request the $service fee refund.Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customers
Review of your claim information shows the claim has been resolved to your satisfaction
Should you have any additional questions or concerns do not hesitate to contact us
Please accept my apologies for the manner in which you felt you were treated as a customer of our CompanyFNHW operates with the best of intentions and deepest respect for all of our customers
Please refer to the Company’s letter dated June 26,
Should you have any additional questions or
concerns do not hesitate to contact us
Complaint: ***I am rejecting this response because:This is a fraudulent company, I bought their policy thinking they would be providing me service, but all they did is take the money for the policy upfront and then when I called for service they charge an additional fee for doing nothingI will be happy if they never contact me in any way againthis company should not be allowed to operate as all they do is steal money.Sincerely,*** ***
Initial Business Response /* (1000, 5, 2016/03/07) */
Please accept my apologies for the manner in which you felt you were treated as a customer of our Company. The Company operates with the best of intentions and deepest respect for all of our customers.
On February 11, 2016, a Company...
representative spoke to you regarding your claim. You then called back and requested to speak to a supervisor. On that same day, a Company supervisor contacted you twice to discuss your claim information and left voice messages explaining the status of your claim. On March 2, 2016, a different supervisor made two separate calls to you, both of which resulted in the supervisor leaving you voice messages.
Should you still have any unanswered questions regarding your claim information please do not hesitate to contact us during normal business hours. Thank you for your business, we look forward to a continued service relationship with you.
Initial Business Response /* (1000, 5, 2015/10/30) */
Please accept my apologies on behalf of the Company. FNHW operates with the best of intentions and deepest respect for all of our customers. We regret any inconvenience that this has caused you and appreciate the opportunity to remedy the...
situation.
As per the conversation you had with the representative of our [redacted] Department on October 30, 2015; FNHW [redacted] review your paid invoice for the repair of your clothes washer for reimbursement pursuant to the terms and conditions of the Home Warranty contract. It is our understanding that the issue you were experiencing with the clothes washer producing error codes was intermittent and is not currently posing a problem. Should this particular issue reoccur and you decide to have the unit repaired you may remit a copy of your paid invoice to our Authorization Department at: [redacted]@fnf.com, please make sure to reference your Service Work Order (SWO) number XXXXXXX in your correspondence. Once we have received this documentation, we [redacted] contact you.
In addition, you are requesting a refund of the $65.00 service fee. You further clarified this request in the previously referenced conversation of October 30, 2015, and advised that you did not pay the $65.00 service fee and had only received a [redacted] for it. As a gesture of customer service, please be advised that FNHW has waived the service fee. Should you have any additional questions or concerns do not hesitate to contact us.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The representative who called me apologized for how the claim had been handled and said they would use it as a training example. Their resolution was more than I had expected. Very satisfied and wished their representatives on the front lines operated more like the one I talked to about this.
Please accept my apologies for the manner in which you felt you were treated as a customer of our Company. FNHW operates with the best of intentions and deepest respect for all of our customers.
Please refer to the Company’s letters dated September 1, 2017.
Should you have any...
additional questions or concerns do not hesitate to contact us.
Please accept my apologies for the manner in which you felt you were treated as a customer of our Company. FNHW operates with the best of intentions and deepest respect for all of our customers.
Review of your Contract information shows the issue has been resolved to your satisfaction....
We hope that the true value of this home warranty coverage will continue to be beneficial and convenient as FNHW aims to provide the highest levels of service to you. Should you have any additional questions or concerns do not hesitate to contact us.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
ps I accept the apology but have not received the letter they mention. I am on extended holiday so it may be at my home mailbox. Would it be possible to email the letter?
Initial Business Response /* (1000, 5, 2015/11/25) */
Please accept my apologies on behalf of Fidelity National Home Warranty (FNHW) for any inconvenience you had during this process. FNHW operates with the best of intentions and deepest respect for all of our customers. Our goal is to provide...
superior customer service and allow our contract holders to have peace of mind when dealing with repairs or replacements associated with owning a home.
As you are aware, FNHW was advised by two separate independent service contractors that no failures were found with any of the upstairs bathroom faucets. The technicians advised the faucets were not properly mounted to the countertops and the proper mounting hardware was missing. Please be advised that FNHW is not responsible for failures due to missing parts. You may refer to the Limits of Liability #5 section of your contract for verification of this information. This provision advises: "FNHW is not responsible for repairs or replacements due to disassembled or missing parts."
We hope that the true value of this home warranty coverage [redacted] continue to be beneficial and convenient as FNHW aims to provide the highest levels of service to you. Should you have any additional questions or concerns do not hesitate to contact us. We value your business and look forward to a continued service relationship with you.
Please accept my apologies for the manner in which you felt you were treated as a customer of our Company. FNHW operates with the best of intentions and deepest respect for all of our customers. Please refer to the Company’s letter dated August 1, 2017. Should you have any additional questions or...
concerns do not hesitate to contact us.