Guthrie & Frey Water Conditioning, L.L.C

I am responding to the above noted complaint The complaint states: The purchase date of Iron Filter is 11/30/Company removed a working unit to replace with new that never worked correctlyWhen customer refused to pay, the company removed the new equipment & is still billing a rental fee for equipment no longer in homeGuthrie & Frey response: The Iron filter was installed as a rental unit on 4/21/The equipment that was removed was deemed to be not worth repairing without significant cost, as determined by a qualified service technician that was called to the home It was approximately years old at that timeThe company assumed the new equipment was working correctly and efficiently as there was not one call to the office requesting a service visit or expressing displeasure with the operation between 4/21/and the removal date of 10/30/Between 4/21/and 10/30/the office made attempts to phone the home requesting paymentThere were visits to the home over this period in an attempt to collect the balance owedThere were monthly statements mailed to the home over months In that time payments were made towards the balance, never bringing the balance currentThe rental amount stopped when the equipment was removed on 10/30/ There is still a statement being mailed monthly that includes the unpaid rental balance and accruing finance charges onlyI respectfully refute the charges made against Guthrie & Frey Water Conditioning, LLC We have attempted to work with this customer with no successOur desired settlement is payment in full as billedI can provide backup detail for the information provided, if needed