Guthrie Reviews (%countItem)
Guthrie Rating
Address: One Guthrie Square, Sayre, Pennsylvania, United States, 18840
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Took my daughter to see the orthodontist in guthrie sayre . Paid in full for her braces also have tri care dental insurance through the military. Braces were done and taken off, my child needed a filling after her braces were taken off by the same dental office, I was told the insurance was already authorized and the bill was paid by the insurance. a year later I get a damn bill stating the dentist was NOT in network! I was lied to by the front desk, within the SAME EXACT dental office that did my daughter braces! How the heck are these people in business? They are scam artists! If they did NOT do a legal authorization then they by law can NOT BILL ME for this! I will make sure to write complaints to every media and consumer outlet available to me. This bill needs to be thrown out due to the devious nature of this dental office. I will not tolerate being deceived by this company any longer.
Good afternoon ***,
I am responding with the most recent update on the correspondence I had with *** in regards to her Revdex.com submission related to her daughter ***.
*** and I were first in touch via email on April 1st 2020. At that time we discussed basic details of her concerns/questions and I asked her to contact me directly by phone so we could finalize the details. When I did not hear from her I sent another message on April 10th asking her to contact me in order to discuss my findings. To date, I have not heard back from ***. Her daughter has received care in our Dental Department and our Orthodontia Department, in order to answer her questions specifically to those services I need to speak with her. We can resolve this matter by doing so. I will call *** again today in an attempt to speak with her by phone and I can provide you an update then.
The dental policy which she carries for her daughter does participate with our Orthodontist, however not with our Dentists. Those departments are two different departments within Guthrie and have different “operations”. I hope to resolve this for her by the end of the week.
Thank you for your continued patience with this matter, however no billing errors have occurred and this is what I wish to explain to ***.
I received service from this provider in September of 2019. I quickly received a bill that incorrect so I called to have it reprocessed. The agent confirmed it was incorrect and would be reprocessed. When I called to follow up they said it was not reprocessed and they would expedite it. I received 2 more bills and then I decided to follow up again. They explained they sent the codes to the insurance company and to call them. When I discussed with insurance, they explained the hospital sent over their Revenue codes and not the medical codes needed. I was informed they would put my account to level one collections as oppose to level 3. I made a conference call mid December with the insurance, hospital, myself, and the plan administrator where it was clear the codes were not sent over and the bill was completely in correct. I was informed their claims department would reach out to the insurance and get it billed correctly. December 30 I received another $7400 dollar bill which is still incorrect. I have spent no less than 25 hours of my time on the phone, and it is completely absurd that I have to explain to the hospital how to bill.
I was told 5 different things the 5 times I called and no one can explain what is going on. This is becoming abusive and it needs to be rectified immediately. I wonder how many elderly people just pay these outlandish bills and are taken advantage of.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
What they are saying is incorrect. My max out of pocket deductible on my plan is 6k yet I am still receiving bills for $7200. I have confirmed 4 separate times that Guthrie would be billed as a preferred tier since it is an emergency situation leaving me minimal copay's. I also had a conference call with Guthrie, ***, and the plan rep which it was confirmed that Guthrie was providing incorrect billing codes making most tests, and services appear to be elective, such as an x-ray for a broken back, sternum etc.
For example, a CAT Scan on my EOB says the charge is 2942.50 with the health plan paying 0 and I am responsible for 1421.58. My medical plan says my co-pay is $250. No matter what in network or out of network, no matter what tier this is billed (best or worst) it is still incorrect. As stated above I was told 4 separate times Guthrie is tier 1 under emergency situations.
I hope Guthrie and or *** can figure this out before I have to get my attorneys involved. Thank you!
Regards
On Sunday 09/23/2018, I visited the Urgent Care at Guthrie Hospital in Sayre, PA. due to an ankle injury. Dr. Michael G saw me that day and requested an X-Ray. After analyzing the X-Ray, the doctor wasn't able to make a conclusion and referred me to Dr. Daniel T for a next-day visit (Monday 09/24/2018).
On 09/24/2018, Dr. Daniel T looked at the X-Ray, informed me that he also could not make a conclusion, and he referred me to an orthopedics doctor. In orthopedics, I was seen by Nurse Practitioner Justin L instead of an MD. Justin L told me to first rest my ankle for a week-and-a-half and see if there would be any improvements before taking the next step in treatment. When I returned on 10/04/2018, Justin L saw my ankle again and wanted to put me on physical therapy. I begged for an MRI, and Justin L scheduled my MRI for 10/12/2018. I received the results of the MRI via email on 10/17/2018, but there were no further instructions regarding follow-up or treatment; I had to call the hospital to let them know that I needed a doctor to interpret the results for me, since I am not a doctor.
Today, 10/25/2018, Justin L called me to say that after looking at my MRI, he recommends that I return to the hospital to do yet another X-Ray in order to look for a high ankle sprain, since they didn't do it for the first X-Ray.
After all this back-and-forth, I feel that the hospital is simply making appointments on top of appointments that only serve to increase my costs, without a proper resolution to my injury.
For the X-Ray from 09/23/2018, the hospital charged $453.00 to my insurance, of which I had to pay $264.19 out-of-pocket -- and they have recently sent another bill for $53.00 to my insurance ($12.21 out-of-pocket) for the exact same X-Ray from 09/23/2018.
Additionally, for both times that I was seen by a doctor who simply looked at my ankle and didn't do anything other than refer me to another doctor until I ended up in orthopedics (who now wants me to do an X-Ray again, so I am back at square one), my insurance was charged $241.00, of which $122.10 is out-of -pocket -- this results in a total of $244.20 that I have to pay out-of-pocket.
Attached are the payment statements. I feel used and overcharged for inconclusive services, since I now need to return to the first step and have another X-Ray done, simply because they didn't do it thoroughly the first time.
December 26, 2018
Dear ***:
I am writing in response to the letters that you sent to Dr. Joseph S regarding this customer's quality of care concerns with his visits to The Guthrie Clinic's Walk-in Clinic on 9/23/18, his visit with another provider on 9/24/18, with his Orthopedic visits with a Physician's Assistant on 9/24/18 and 10/04/18, and with the radiology studies associated with these visits. This customer expressed his concerns with the waits and delays associated with his care as well as the costs charged for these services.
According to our review of this customer's medical records, the medical evaluations, care, and treatment recommendations that he received were found to meet the standard of care for each of his visits. Additionally, the coding and charges were reviewed and were found to be appropriate and accurate when compared to each of the providers documentation for these visits. With that said, this customer will remain responsible for any co-pays or deductible amounts that he might still owe after insurance payment. I would encourage him to contact our Business Office at or toll free at to make financial arrangements.
In closing, I appreciate the opportunity to respond to the concerns voiced by this customer. Please contact me if there is any further information that you need. My confidential toll-free number is . I can be reached between 8:00am and 5:00pm (EST), Monday through Friday.
Sincerely, Beverly J.,
MSW, BSN, RN Patient Advocate
February 12, 2019
Dear ***:
I am writing In response to the 2/04/19 letter that you sent to Dr. Joseph S regarding this customer's ongoing dissatisfaction with his quality of care concerns with his visits to The Guthrie Clinic's Walk-in Clinic on 9/23/18, his visit with another provider on 9/24/18, with his Orthopedic visits with a Physician's Assistant on 9/24/18 and 10/04/18, and with the radiology studies associated with these visits. In your prior letters, this customer had previously expressed his concerns with the waits and delays associated with his care as well as the costs charged for these services. In your current letter, this customer Indicated that he was rejecting our prior response and was requesting an additional review. As I previously made you aware, according to our review of this customer's medical records, the medical evaluations, care, and treatment recommendations that he received were found to meet the standard of care for each of his visits. Additionally, the coding and charges were reviewed and were found to be appropriate and accurate when compared to each of the providers documentation for these visits. With this again said, this customer will remain responsible for any co-pays or deductible amounts that he might still owe after insurance payment. I would encourage him to contact our Business Office at or toll free at to make financial arrangements.
In closing, while there is unfortunately nothing further, we are able to do to resolve this customer's ongoing dissatisfaction, I appreciate the opportunity to again respond to his ongoing concerns. Please contact me if there is any further information that you need. My confidential toll-free number is . I can be reached between 8:00am and 5:00pm (EST), Monday through Friday,
Sincerely, Beverly J.,
MSW, BSN, RN Patient Advocate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I would like to thank the Revdex.com for advocating for the rights of customers against non-customer-oriented companies like The Guthrie Clinic. Unfortunately, the second response from this company's "patient advocate," Ms. Beverly J, is not any different from the first. All I needed were my charges reduced to a reasonable market price for the services provided, as well as removing the extra charge for a visit that they told me I needed to make due to their resources being limited on a Sunday. Those initial two visits should only have counted as one.To clarify to Guthrie, I have already been paying, in installments, the exorbitant charges they billed me for the low-quality services they provided. It is very sad that Guthrie is, if not the only, then one of the only hospitals available in the Sayre, PA area. Due to the lack of competition and a lack of ethics, this company feels empowered to charge whatever they feel like for procedures that would cost much less in hospitals in larger metropolitan areas. In conclusion, Guthrie did not solve my complaint at all. However, they do not have to worry about not receiving payment (which seemed to be their only concern in their response letter). Payments have been made and will continue being made, and I will eventually recover from the financial distress this company imposed upon me. Luckily for me, I am moving from the area and will never step foot in this place again, but I feel very sad when I think of the other good and humble people who live in that area who need healthcare and don't have anywhere else to go. They have no choice but to accept the over-priced costs that this hospital charges for their sub-par services.
Regards
In June I had a kayaking incident, went to urgent care in big flats. They diagnosed me, took an X-ray, gave me a splint for my finger and requested I go see a specialist at Corning Guthrie. They even made me an appointment. I went to see the specialist the next day. I took my own X-ray and already had a splint on. I paid my $40 copay for a specialist. I get a bill from Guthrie saying I owe another $110, because my copay for surgery (billing code or not, NO surgery was involved, doc never even touched me!) I brought my own X-ray, I already had a splint!!! All he did was a check up, after urgent care diagnosed me. A CHECK UP. Not surgery.
No one will fix the code. I have spent hours on the phone debating the principal, it’s not the $110 that’s pissing me off. It’s called fraud and malpractice! I will never ever go to anything affiliated with the name Guthrie again!!! They refuse to fix the issue. Seen by Dr M ??
RE: ID# ***
Dear Ms.:
I am writing in response to the letter that you sent to Dr. Joseph S regarding a customer's complaint (ID#***) regarding her concerns with a bill she had received from the Guthrie Clinic for her visit to the Orthopedic Department on 6/15/18. She indicated that she had made numerous calls regarding the charges for this visit and that she had requested that we change the coding for her visit so that it would be fully covered by her insurance carrier. Our Billing Office staff had her charges double and triple checked for accuracy and had informed her on numerous occasions that the charges were accurately coded and billed. She then accused Guthrie of fraud and malpractice and continued to make numerous calls and sent emails about this.
Per my additional review of both this customer's medical record and charges, the orthopedicevaluation and treatment recommendations were appropriate for her presenting symptoms for her visit, and the charges were accurately coded and billed. Since this customer remains upset regarding the additional $110.00 balance she owed after her paying a $40.00 co-pay after insurance payment, as a one-time gesture of goodwill, we will be refunding her $110.00. Ms. C, Supervisor for Guthrie's Single Billing Office (SBO) will be contacting this customer to make her aware of this decision. Additionally, as Guthrie has many patients with many different insurance plans and options, Ms. C will reinforce the need for her to always double check with her insurance company to understand her in-network and out-of-network insurance benefits prior to scheduling any appointments.
In closing, I appreciate the opportunity to respond to the concerns voiced by this customer. Please contact me if there is any further information that you need. My confidential toll-free number is and I can be reached between 8:00am and 5:00pm (EST), Monday through Friday.
Sincerely,
Beverly J, MSW, BSN, RN
Patient Advocate for The Guthrie Clinic (TGC)
I had set up a payment plan with Guthrie after a surgery I had to have done on my face.The bills amounted over $2000.I could not afford to pay that all upfront when they called me 2 days after I received my bill demanding payment in a condescending manner.This was in April 2017 I do believe.This is when I set up a payment plan with them.So I have been paying Guthrie $100 a month since then. Somehow I never received a statement for September or October 2017.I had allot going on in these month and didn't not realize that I had not gotten them.So today 11-3-17 I get my mail and see something from Guthrie.I have been waiting for my statement to make a payment and thought it was my statement,but it was a notice that I was turned into a collection agency!I immediately called Guthrie to try to resolve this issue. I was told that they sent me not 1,but 4 notices that they would be turning me into a collection agency and that they also made several attempts to reach me over the phone. That is all False as far as I am concerned as I never got a phone call/ voicemail, or any paper documents stating such. I made sure they had all my correct information, which she told me they did. So I told her that I never received the notices or phone calls about this matter at all, because I truly never received anything in the mail and got no phone calls. There have also ben no phone calls to my place of work which they also have that information on file. When I told her none of that happened, she said if you had a payment plan you would know this. I said I do have a payment plan, she argued with me again and said I did not have a payment plan,and because of that I WOULD NOT HAVE BEEN NOTIFIED AT ALL!I in fact set up a payment plan with them but they magically have no record of this. I said yes I do have a payment plan she proceeded to basically tell me that I'm lying to her about not getting any notices,phone calls,and about my payment plan. She refused to work with me on this matter.She kept insisting I was lying.
Novernber 21, 20l7Dear ***
l am writing in response to patient ID#*** and a billing complaint with The Guthrie Clinic.
The patient states they received a call asking for payment 2 days alter receiving a bill for services and that theyestablished a payment plan. The first statement was dated 4/28/17 with a balance due of $941.69. Our staff does not make collection calls for balances after insurance after only the first statement and there is no record of a call being made to the patient. Additional statements were sent 6/2/17 for a balance due of $974.18, 7/4/17 fora balance due of 900.00, and 8/4/17 for a balance due of $800.00. The 8/4/17 statement message indicated theaccount as past due and urged the patient to contact our of?ce immediately if they were unable to pay in full andinformed the patient the account was being prepared for collection and no further statements were mailed.
Payments were received from the patient on 5/24/17 for $50.69, 6/21/17 for $74.18, $100.00 on 7/26/17 whichare re?ected on the statement mailed and $100.00 on 8/30.17.
A call was placed to the patient on 8/21/17 with a message left on their answering machine requesting a returncall. This is a courtesy call to the patient to discuss payment and ?nancial assistance options and to preventcollection activity. We did not receive a return call from the patient after that message or after multiple statements in order to establish a speci?c payment arrangement to resolve the balance due and the account transferred to collection. Our ?rst call from the patient occurred on 11/3/ 17 after the account was in collections.
I spoke with the collection agency, *** and they did con?rm speaking with the patient on 11/16/17 and a payment arrangement was established with *** The collection agency staff did not recall any conversation with the patient regarding this pattern or other patients being sent to collection inappropriately by Guthrie. Based on the statements mailed and no return call or correspondence from the patent, it was appropriate to refer the balance due for collections.
Please let me know if you have further questions.
Sincerely,
Mary F.Single Billing Of?ce Manage
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I never got any voice mail as stated by Guthrie, or any paper documents in the mail in regards to my account being turned over to a colection agency or that it was past due. I didnt make a payment in september or october as I never received their statements in the mail and did not realize it as I was involved in 2 weddings and was very busy. I pay my bills as they come in the mail. I did not think about Guthrie's statements not being delivered to me, because I have a set routine with bill paying. If someone called me I would have returned the call and would not be in this situation That is my problem.They are stating that I got these things that I did not! They are also stating that I did not have a payment plan when I did! I set everything up BEFORE THEIR SYSTEM CHANGE, as I was going to have several bills and a surgery in April. The woman I spoke to at the time said that it would not be a problem. When they were getting ready to change systems, is when they called asking for payment, which was 2 days after I received the bill for my surgery as they would be switching to the new system and were trying to get everyone to start with a "clean slate". They also sent the bill to my parents home, when I had updated all my information with GUTHRIE in JANUARY 2017. They also called their home, when they had all MY updated information in JANUARY 2017. When they called for payment after my mother had them call my work, I updated my information again. And that was in APRIL 2017 or MAY 2017. When I received the letter from the collection agency, it came in a GUTHRIE envelope, and I thought it was my statement and I was ready to send in another payment, but instead I found collection agency documents. I feel as though there was an error made within the system at GUTHRIE that caused me not to receive statements for September and October, as well as anything else they say they mailed me. I don't know what happened with the phone call. I never received a voice mail. They also said they contacted my work and they did not. I had this happen with another company in the past. Their automatic system failed to recognise any address with an apt #, therefore never generated a statement. Luckily I cought that one. This time I wasnt so fortunate to realize I didnt receive statements from GUTHRIE. I'm just extremely upset that this happened. But even more upset that the woman on the phone that I spoke with kept implying that I was lying to her when I told her I never got a phone call or a notice in the mail There was no moving forward if she insisted I had received things that I certainly did not. To me that's a problem. I'm not trying to get out of paying my bills. I did what I was told I needed to do back when this all started in January. I understand that my bills are my responsibility, but to be made out as a liar is pushing things to far. Maybe she should have looked further into what I was telling her when I told her I didn't receive anything she said I did, but no, she wanted to force on me that I got these things, and that this was how it worked. Sorry but no. That is not good customer service by any means. I will be continuing to make payments of $100 a month to the collection agency.
Regards