Gutter Girls Reviews (10)
Gutter Girls Rating
Address: 2149 Long Lake Rd SE, South Park Village, Washington, United States, 98366-8625
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Address: 2149 Long Lake Rd SE, South Park Village, Washington, United States, 98366-8625
Phone: |
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Add contact information for Gutter Girls
Gutter Girls, LLC re: Revdex.com complaint ID# [redacted] via [redacted] contacted Gutter Girls to give him an estimate on a moss removalI came out and walkedaround the propertyWhile I was walking around the property I noticed a fallen downspout which Ibrought to his attentionI informed him that my crew could re-attach it as part of our services We came out on a Saturday to do the moss removal and at which time my lead did re-attach the fallendownspoutThe following week I received a call from Mr [redacted] stating that he was concerned thedownspout was too loose and would just blow off again with the next big stormHe asked if we couldput a screw in itI asked did it have one to begin withHe said he didn't think soAt no additional costto the customer, I said I guess my crew could swing by the following day to quickly put one inHe askedthat my crew be quiet because he likes to sleep in Later the next day, my crew informed me that we were out of gutter screws and were not able to go toMr***For the next days I was tied up all day in meetingsOn Friday morning I listened to myvoicemail and the first one I heard was from Mr***I immediately hung up (without listening to anyother voicemail) so I could call him back to rescheduleAs soon as I stated who I was he became rude,hostile, and combativeHe said he had left me messagesI apologized and said I have only heard onebefore I called him backWhile I was attempting to continue to apologize and reschedule once we hadthe screws in he kept saying OVER the top of me "oh so now you are going to try and say your voicemaildoes not record, is that what you are saying are you are you are you are you are you are you are youare you are you are you" at which point I stopped talking because he would not let me finish a sentence Once he realized I was no longer speaking he said "are you not going to answer the question?" I said "sirI do not even know what the question is because you were talking over the top of me and I do notappreciate your hostility when alii am attempting to do is apologize and reschedule a time that will fitinto your schedule." After I said that we both sat in silence for the next or so seconds and then without saying anotherword he hung up on me According to the invoice we did complete our agreed upon services 100%Returning to put in a screwdue to his additional concerns would have been a complimentary service (we would be absorbing thelabor, drive time and all costs to install the screw) However, after that phone interaction with Mr***, we made the decision that we did not feelcomfortable sending our crew out to his house to possibly be subjected to the aggressive behavior hedisplayed to the office staff At no time during our initial or any thereafter conversations about cost, scheduling or while makingpayment did Mr [redacted] ever mention he was of senior citizen age At this time we consider all services completed with Mr [redacted] and wish him well ***please see attached***
Complaint: [redacted] I am rejecting this response because:Attaching a downspout requires a screw It is disingenuous to suggest otherwise.While it is just "He said, She said," the vendor was rude and unapologetic Her phone message says she checks in several times a day, so the message going unanswered for three or four days is unresponsive Her crew did not show up as scheduled, or as rescheduled I know I waited so that I could thank them.I was not asked if I was a senior Without knowing their policy (I didn't learn of it until afterwards) I'd be unlikely to simply offer my age.Sincerely, [redacted] ***
Gutter Girls, LLC re: Revdex.com complaint ID# *** via *** *** *** contacted Gutter Girls to give him an estimate on a moss removalI came out and walkedaround the propertyWhile I was walking around the property I noticed a fallen downspout which Ibrought to his attentionI informed
him that my crew could re-attach it as part of our services
We came out on a Saturday to do the moss removal and at which time my lead did re-attach the fallendownspoutThe following week I received a call from Mr*** stating that he was concerned thedownspout was too loose and would just blow off again with the next big stormHe asked if we couldput a screw in itI asked did it have one to begin withHe said he didn't think soAt no additional costto the customer, I said I guess my crew could swing by the following day to quickly put one inHe askedthat my crew be quiet because he likes to sleep in
Later the next day, my crew informed me that we were out of gutter screws and were not able to go toMr***For the next days I was tied up all day in meetingsOn Friday morning I listened to myvoicemail and the first one I heard was from Mr***I immediately hung up (without listening to anyother voicemail) so I could call him back to rescheduleAs soon as I stated who I was he became rude,hostile, and combativeHe said he had left me messagesI apologized and said I have only heard onebefore I called him backWhile I was attempting to continue to apologize and reschedule once we hadthe screws in he kept saying OVER the top of me "oh so now you are going to try and say your voicemaildoes not record, is that what you are saying are you are you are you are you are you are you are youare you are you are you" at which point I stopped talking because he would not let me finish a sentence
Once he realized I was no longer speaking he said "are you not going to answer the question?" I said "sirI do not even know what the question is because you were talking over the top of me and I do notappreciate your hostility when alii am attempting to do is apologize and reschedule a time that will fitinto your schedule."
After I said that we both sat in silence for the next or so seconds and then without saying anotherword he hung up on me
According to the invoice we did complete our agreed upon services 100%Returning to put in a screwdue to his additional concerns would have been a complimentary service (we would be absorbing thelabor, drive time and all costs to install the screw)
However, after that phone interaction with Mr***, we made the decision that we did not feelcomfortable sending our crew out to his house to possibly be subjected to the aggressive behavior hedisplayed to the office staff
At no time during our initial or any thereafter conversations about cost, scheduling or while makingpayment did Mr*** ever mention he was of senior citizen age
At this time we consider all services completed with Mr*** and wish him well
***please see attached***
Crew was rude , unknowledgeable, did not show up on time, did not finish, and caused damage to the propertyCalled Boss but they refused to come to the site, now or in the future,to witness the matters
Complaint: ***I am rejecting this response because:Attaching a downspout requires a screw. It is disingenuous to suggest otherwise.While it is just "He said, She said," the vendor was rude and unapologetic. Her phone message says she checks in several times a day, so the message going unanswered for three or four days is unresponsive. Her crew did not show up as scheduled, or as rescheduled. I know. I waited so that I could thank them.I was not asked if I was a senior. Without knowing their policy (I didn't learn of it until afterwards) I'd be unlikely to simply offer my age.Sincerely,*** ***
Absolutely the most outstanding cleaning company Gutter Girls LLC is professional, competent, and trustworthy I’m very cautious in recommendations; however, in this case, there are no reservations
*** ***
Absolutely the most outstanding cleaning company. Gutter Girls LLC is professional, competent, and trustworthy. I’m very cautious in recommendations; however, in this case, there are no reservations.
Crew was rude , unknowledgeable, did not show up on time, did not finish, and caused damage to the property. Called Boss but they refused to come to the site, now or in the future,to witness the matters.
I would first start out by saying that this situation was the second time we serviced this customer. When they made the appointment, they wanted they're gutters cleaned and moss treatment applied to their roof.
Our gutter cleaning service consists of Blowing all loose tree debris down to the gutter line, scooping out the gutters by hand...once most of the debris is out and their are just a few granules in the gutter, we blow the rest out to clear it, then we clear out the downspouts by disconnecting them, we bag all of the debris, take the debris with us, and blow off all decks, railings, walkways, driveways, etc.
This particular day, we had an over abundance of pollen. As the crew was blowing off the roof, the client came out and watched the crew. Not usually an issue because clients love to know our process. Once my crew was done scooping the gutters, they began to chase the small remaining granules that they were unable to pick up out of the gutter...to one side of the gutter. At this time, the other technician was starting to apply the moss treatment to the roof (Baking Soda). The client came out and started to get upset with the crew, telling them they were destroying his property. They were confused, as this is our standard gutter cleaning practice and had serviced this client one other time in the same manner. The client called me and told me I needed to go to his home immediately to view the situation. At that time, I was on a roof on Bainbridge Island (1 hour away) doing an estimate for a client. I told him I was on the Island and could make an appointment to go out to his home the following day. That wasn't acceptable to him. He proceeded to tell me my crew was destroying his property. I gave him the benefit of the doubt, assuming maybe there was some sort of misunderstanding. He said they were blowing out the gutters. I told him they do that after they've hand removed the majority of the debris and that they don't blow the gutters until they've gotten all of the debris out that they can with their hands. He said no...they were distroying his property and there was "***" all over his deck furniture (pollen) and he and his wife had spend hours preparing for a party he was setting up for in a few days. I apologized, not knowing what the situation really looked like because I wasn't on location. I said, "sir, the crew blows everything off at the end of the job. Your property will look better than it did when we arrived." He said, "No. I want them off my property." I said, "Sir, is there anyway we can make this right?" He said, "No. They've destroyed my property and they're putting white *** all over my roof." I said, "Sir, that is just the Sodium Bicarbonate for the moss treatment you wanted us to apply." He said, "No. you said you would put a liquid treatment on my roof." Now, normally I don't argue with clients because I feel the client is always right. But in this case, he was clearly wrong, being verbally aggressive with me, and I was afraid he was treating my crew horribly. I told him, "Sir, we don't apply wet treatment. We apply powder or granule treatment only." He said his roof was going to look like *** and he was having company. During this exchange, the client proceeded to order my crew to stop when they were half way done with the job...and kicked them off of his property. They did not complete the job because he told them to leave, not letting them fix whatever the problem was. During my exchange with this client, he hung up on me twice. I finally called him back and asked him not to hang up on me...that I wanted to find out what we could do to make this right with him...still not understanding were we failed in our service. I said, "Sir, I would be happy to have them get back up on your roof and wash the treatment off for you." He said, "Its pointless now, they've destroyed my property and I have already called another company to clean up your mess." He proceeded to be extremely rude and aggressive. I was not about to let him continue his verbal abuse, so I hung up the phone. I was not sure what was going on with him but clearly this really had nothing to do with us. Now...at this point I was at a loss. I have never, in my entire customer service life, experienced such a person. I felt horrible that my crew was subjected to his behavior.
We have over 9 years of experience. The crew on his roof that day had over 4 years of experience. My crew is extremely polite, knowledgeable, and thorough. We have at least 10-15 clients calling in every day saying how Pleasant our crew is. My team receives amazing tips for wonderful clients who appreciate how hard they work to make their properties look amazing. I'm not sure if this gentleman was having a bad day. The crew said he was nice until his wife left and then he became extremely agitated and focused on one crew member in particular, who is one of my sweetest team members. Needless to say, we did not accept his payment. We will not be his best resource going forward, as I refuse to allow my crew to be treated so disrespectfully, when they work very hard to please each and every client. I returned the client's check, as this was just not a good fit.
Gutter Girls, LLC re: Revdex.com complaint ID# [redacted] via [redacted] contacted Gutter Girls to give him an estimate on a moss removal. I came out and walkedaround the property. While I was walking around the property I noticed a fallen downspout which Ibrought to his attention. I informed...
him that my crew could re-attach it as part of our services.
We came out on a Saturday to do the moss removal and at which time my lead did re-attach the fallendownspout. The following week I received a call from Mr. [redacted] stating that he was concerned thedownspout was too loose and would just blow off again with the next big storm. He asked if we couldput a screw in it. I asked did it have one to begin with. He said he didn't think so. At no additional costto the customer, I said I guess my crew could swing by the following day to quickly put one in. He askedthat my crew be quiet because he likes to sleep in.
Later the next day, my crew informed me that we were out of gutter screws and were not able to go toMr. [redacted]. For the next 2 days I was tied up all day in meetings. On Friday morning I listened to myvoicemail and the first one I heard was from Mr. [redacted]. I immediately hung up (without listening to anyother voicemail) so I could call him back to reschedule. As soon as I stated who I was he became rude,hostile, and combative. He said he had left me 4 messages. I apologized and said I have only heard onebefore I called him back. While I was attempting to continue to apologize and reschedule once we hadthe screws in he kept saying OVER the top of me "oh so now you are going to try and say your voicemaildoes not record, is that what you are saying ... are you are you are you are you are you are you are youare you are you are you" at which point I stopped talking because he would not let me finish a sentence.
Once he realized I was no longer speaking he said "are you not going to answer the question?" I said "sirI do not even know what the question is because you were talking over the top of me and I do notappreciate your hostility when alii am attempting to do is apologize and reschedule a time that will fitinto your schedule."
After I said that we both sat in silence for the next 5 or so seconds and then without saying anotherword he hung up on me.
According to the invoice we did complete our agreed upon services 100%. Returning to put in a screwdue to his additional concerns would have been a complimentary service (we would be absorbing thelabor, drive time and all costs to install the screw).
However, after that phone interaction with Mr. [redacted], we made the decision that we did not feelcomfortable sending our crew out to his house to possibly be subjected to the aggressive behavior hedisplayed to the office staff.
At no time during our initial or any thereafter conversations about cost, scheduling or while makingpayment did Mr. [redacted] ever mention he was of senior citizen age.
At this time we consider all services completed with Mr. [redacted] and wish him well.
[redacted]please see attached[redacted]
Complaint: [redacted]I am rejecting this response because:Attaching a downspout requires a screw. It is disingenuous to suggest otherwise.While it is just "He said, She said," the vendor was rude and unapologetic. Her phone message says she checks in several times a day, so the message going unanswered for three or four days is unresponsive. Her crew did not show up as scheduled, or as rescheduled. I know. I waited so that I could thank them.I was not asked if I was a senior. Without knowing their policy (I didn't learn of it until afterwards) I'd be unlikely to simply offer my age.Sincerely,[redacted]