Gutter Helmet of Greater Denver & Northern Colorado

Initial Business Response / [redacted] */ Re: [redacted] XXXXX W 7th Ave Lakewood, COXXXXX (XXX)XXX-XXXX Revdex.com CASE#XXXXXXXX 11th, May In responds to Mr [redacted] 's complaint, we at Gutter Helmet of Greater Denver greatly apologize that Mr [redacted] was effected by icicle and ice dam build up, these last two wintersUnfortunately the recent storms the State of Colorado was faced with were Ice Storms that had become so intense that caused all major news casts to broadcast new segments to prevent ice dams and icicle build upIce dam and icicle build up is not a warrantied defect by the manufacture We Value all of our customers and their concerns, to ensure quality of service to Mr [redacted] we will dispatch a master installer to your home to install heat cables free of charge in the problem areasNormally Gutter Helmet charges for this service, to go above and beyond customer service we will do this at no charge Gutter Helmet apologizes that Mr [redacted] believes that we have not contacted him but in fact on multiple occasions we have made attempts however the phone line we have for Mr [redacted] is disconnected so we have been unsuccessful on reaching out to you to help your concernsGutter Helmet through the Revdex.com report has your new telephone number and will be in touch if you would like to accept our resolution of Free Heat cables to help prevent ice dam and icicle build on your problem areas Gutter Helmet fully disclosed the possibility of snow and ice buildup at time of estimate and purchaseAttached is the contract please note Mr [redacted] was advised that Gutter Helmet is designed to keep the gutters free-flowing, not to prevent ice damming or icicles Gutter Helmet of Greater Denver and Northern Colorado strives for excellent customer service and satisfaction again we apologize that Mr [redacted] is unsatisfied with the Gutter Helmet product however the reasons behind his complaint were at no fault of Gutter Helmet of Denver the installing dealer Thank You, Gutter Helmet of Greater Denver Management Team Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) For several reasons, I have called and they do have my correct number, They didn't address the runoff problem in their letter, The guy they sent out did address the problem but it will take a good rain to see if he solved the problemI will have to see to believe I have been told times that it is fixedAs far as Icicles It will be next winter before I can sayI would like to leave this open till I have a chance to see if they solved my problems Thanks Don P.SI will close this once I am satisfied Final Consumer Response / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) I have replied two times nowI hope this one goes throughGutter Helmet doesn't want to address the over run offwater that don't go in gutter because of the Gutter helmetIt's not all about ice dams as they want you to believe! water doesn't adhere to the Gutter Helmet as claimed and their for don't go into the gutters Thank you [redacted] Final Business Response / [redacted] */ Gutter Helmet of Greater & NCO the installing dealer of Gutter Helmet gutter protection system is sorry to hear that our customer is not satisfied with the Gutter Helmet productGutter Helmet of Greater & NCO has confirmed that the installation is to manufactures specifications and we have installed at no charge a heat cable systemLocally we have never had a complaint like this in our year history Gutter Helmet of Greater Denver & NCO doesn't provide the warranty, we must turn this over to Gutter Helmet the manufacture [redacted] XXX-XXX-XXXX the regional manager for Gutter Helmet will be flying to [redacted] to do an inspection of the system Tuesday July the 14th at 10:30am

Thank you [redacted] for contacting us in regards to your concerns surrounding your installation. It is our number one goal to provide excellent customer service, installation, and support. It was brought to our attention that a section of material was left on your roof for in which as we... addressed immediately to our installation crew. We expressed our apologies for any inconvenience this may have caused you. We dispatched our installers the very next morning we were made aware of the situation on 6/3/2016. The following day after your installation. All calls are monitored in our offices and we received no additional phone calls regarding this water concerns until 7/25/2016. The day of your scheduled service to address your concerns on July 26th, 2016 our installation crew members were on an installation that ended up being a larger job than originally anticipated. Once our office was made aware of the situation we contacted you immediately to educate in reference for the delay with our sincerest apologies, however we dispatched an installer the next day. Our master installer have found that the overshooting as advised by you there has always been the issue of over shooting in this area. Our master installer inspected the entire area and pulled the Gutter Helmet panels back to allow more water intake in the gutters. This can be an issue as you have found over the years at the valleys causing more water coming down two slopes in the roofing structure. We have used a perforated paneling in which allows more water intake. Upon completion you signed our service ticket as documentation the work was finalized to your satisfaction. Again, we at Gutter Helmet Denver express our sincerest apologies for any inconvenience and if there is any service that is ever required please do not hesitate to contact us directly as we pride ourselves on fast responds to all of our Gutter Helmet customers. Thank You, Gutter Helmet of Greater Denver

Initial Business Response /[redacted]/
Re:
[redacted]
XXXXX W 7th Ave
Lakewood, CO. XXXXX
(XXX)XXX-XXXX
Revdex.com CASE#XXXXXXXX
11th, May 2015
In responds to Mr. [redacted]'s complaint, we at Gutter Helmet of Greater Denver greatly apologize that Mr. [redacted] was effected by...

icicle and ice dam build up, these last two winters. Unfortunately the recent storms the State of Colorado was faced with were Ice Storms that had become so intense that caused all major news casts to broadcast new segments to prevent ice dams and icicle build up. Ice dam and icicle build up is not a warrantied defect by the manufacture.
We Value all of our customers and their concerns, to ensure quality of service to Mr. [redacted] we will dispatch a master installer to your home to install heat cables free of charge in the problem areas. Normally Gutter Helmet charges for this service, to go above and beyond normal customer service we will do this at no charge.
Gutter Helmet apologizes that Mr. [redacted] believes that we have not contacted him but in fact on multiple occasions we have made attempts however the phone line we have for Mr. [redacted] is disconnected so we have been unsuccessful on reaching out to you to help your concerns. Gutter Helmet through the Revdex.com report has your new telephone number and will be in touch if you would like to accept our resolution of Free Heat cables to help prevent ice dam and icicle build on your problem areas.
Gutter Helmet fully disclosed the possibility of snow and ice buildup at time of estimate and purchase. Attached is the contract please note Mr. [redacted] was advised that Gutter Helmet is designed to keep the gutters free-flowing, not to prevent ice damming or icicles.
Gutter Helmet of Greater Denver and Northern Colorado strives for excellent customer service and satisfaction again we apologize that Mr. [redacted] is unsatisfied with the Gutter Helmet product however the reasons behind his complaint were at no fault of Gutter Helmet of Denver the installing dealer.
Thank You,
Gutter Helmet of Greater Denver Management Team
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
For several reasons, I have called and they do have my correct number, They didn't address the runoff problem in their letter, The guy they sent out did address the problem but it will take a good rain to see if he solved the problem. I will have to see to believe
I have been told 3 times that it is fixed. As far as Icicles It will be next winter before I can say. I would like to leave this open till I have a chance to see if they solved my problems
Thanks Don
P.S. I will close this once I am satisfied.

Final Consumer Response /[redacted]/
(The consumer indicated he/she DID NOT accept the response from the business.)
I have replied two times now. I hope this one goes through. Gutter Helmet doesn't want to address the over run off. water that don't go in gutter because of the Gutter helmet. It's not all about ice dams as they want you to believe! water doesn't adhere to the Gutter Helmet as claimed and their for don't go into the gutters.
Thank you
[redacted]
Final Business Response /[redacted]/
Gutter Helmet of Greater & N. CO the installing dealer of Gutter Helmet gutter protection system is sorry to hear that our customer is not satisfied with the Gutter Helmet product. Gutter Helmet of Greater & N. CO has confirmed that the installation is to manufactures specifications and we have installed at no charge a heat cable system. Locally we have never had a complaint like this in our 15 year history.
Gutter Helmet of Greater Denver & N. CO doesn't provide the warranty, we must turn this over to Gutter Helmet the manufacture. [redacted] XXX-XXX-XXXX the regional manager for Gutter Helmet will be flying to [redacted] to do an inspection of the system Tuesday July the 14th at 10:30am.

Thank you [redacted] for contacting us in regards to your concerns surrounding your installation. It is our number one goal to provide excellent customer service, installation, and support. It was brought to our attention that a section of material was left on your roof for in which as we...

addressed immediately to our installation crew. We expressed our apologies for any inconvenience this may have caused you. We dispatched our installers the very next morning we were made aware of the situation on 6/3/2016. The following day after your installation. All calls are monitored in our offices and we received no additional phone calls regarding this water concerns until 7/25/2016. The day of your scheduled service to address your concerns on July 26th, 2016 our installation crew members were on an installation that ended up being a larger job than originally anticipated. Once our office was made aware of the situation we contacted you immediately to educate in reference for the delay with our sincerest apologies, however we dispatched an installer the next day. Our master installer have found that the overshooting as advised by you there has always been the issue of over shooting in this area. Our master installer inspected the entire area and pulled the Gutter Helmet panels back to allow more water intake in the gutters. This can be an issue as you have found over the years at the valleys causing more water coming down two slopes in the roofing structure. We have used a perforated paneling in which allows more water intake. Upon completion you signed our service ticket as documentation the work was finalized to your satisfaction. Again, we at Gutter Helmet Denver express our sincerest apologies for any inconvenience and if there is any service that is ever required please do not hesitate to contact us directly as we pride ourselves on fast responds to all of our Gutter Helmet customers. Thank You, Gutter Helmet of Greater Denver