Gutter Helmet Piedmont

Gutter Helmet did not complete the gutter work agreed to per the contract.
The gutter work that was contracted for was represented by company as completed. As such the bill was paid in full.
Subsequently it was found that the work was not fully complete to which the owner was notified (late July).
After multiple e-mails, the owner Ted M came out to inspect the work (late August) and agreed it have not been completed as contracted for.
I offered him to either refund the prorata difference or finish the work to which Ted decided to finish the job. It has been a month since his visit and several months since the job was paid for and at this time Ted has not responded to any e-mails or phone calls.
At this time I am requesting a prorata refund for the work not completed.

Company contacted to replace existing Gutter Helmet. Owner M agreed to clean gutter areas and trim trees with install. This work not completed.
We contacted the company April to replace our Gutter Helmet installed when we built our home. We were contacted by the owner Ted M a few days later. We explained we wanted to replace the existing Gutter Helmet due to age and because we recently replaced our roof. We said we continue to be very happy with the product and that we continue to recommend the product to others. We said if the gutters themselves need replaced, we should do this at the same time. We met M at the home on April 26 and upon his inspection he said the gutters looked fine. He provided an estimate to replace the Gutter Helmet product. We paid a sizable deposit on the job and discussed with M that we would like to be sure the existing gutters and soffit areas were cleaned when the new install was completed. We also asked that any tree branches be cut back away from the house as we do not have ladders to reach the trees, the gutters or the soffit. M assured us this would be taken care of by the installers. About eight weeks after our deposit, a two man crew showed up to install the product. They were very nice men who immediately said they were not informed the house already had Gutter Helmet on it - that this would have to be removed - that this would make the job an all-day project. They commented they never know what to expect on jobs (apparently our home situation was not unusual - per their comments they never know the details of the jobs they do). They did know about the cleaning and trimming though as they volunteered they would also be trimming back tree branches and cleaning the gutters and soffit areas. They said they were very far behind and were actually scheduled to install a big awning that day which had already been delayed 3 months. We discussed we didn't mind waiting a couple of weeks as we were actually re-installing the same product. They were happy to have extra time to work on the other job and agreed to reschedule our installation. We waited several weeks and early on a Saturday morning we got a call from installers waiting outside the home unannounced. Since we had plans with friends at the home that day, we apologized that we could not have the work done then. We said we would prefer a week day install date. They installers were very understanding and said that the company sent them out that way all the time just saying "the homeowners will be there". Several weeks and after our notices to the company later, we did have a crew return to the home and install the product on August 7. We were not at home during the installation but they left the invoice in the front door that we paid in full on August 10. M followed up on the invoice a day or so later. We discussed that the cleaning of the gutters and soffit areas, and the trimming of the trees back from the house was not done as we had agreed. He said he would have his crew return to do this. He said he wanted to get the rest of their money - this seemed very important. We said as a business person, we had worked with small companies most of our life and understood this so we had already sent his check. We said we assumed he would take care of the balance of our agreement and stick to his word. He said he would see to it. We have so far sent three follow up messages spaced over about 8 weeks. We have had 0 response from M. If we do not have the service performed to our satisfaction within the next 7 days, we may plan other appropriate recourse.

Failure to meet committed dates for service, failure to return phone calls. Poor communication for establishing when work will be done.
The contract provided by Gutter Helmet states the customer will never have to clean their gutters again. This product when installed near trees around my house requires cleaning the gutters every two to three years. In the psst Gutter Helmet has performed this service without any issues, however this latest request has been a nightmare in getting them to return calls, no show on committed dates without notification. When we have talked on the phone they have complained about having too much work and demonstrating a defensive position. They showed up at my house without notice and left a note on my door "stating sorry we missed you-all down spouts good to go". I was promised by the scheduler, Marie I would be called and the details of the clean out would be finalized with a window of what time they would be here. She never called me back. I called Marie and told her what the note said. She asked if it stated they inspected the gutter and I said no. She indicated all of the gutter was to be checked not just the down spouts. I told her I had weeds growing in the gutter where the water was backing up from debris. She stated she would talk with the crew and find out what they did and call me back. She never called back. I took photos of the weeds and called her(she never answered) and left a message again on her phone and she has never returned my call. Weeds growing in the gutters is certainly an indication they were never checked or cleaned out. She has yet to call me back. At this point I had enough of them ignoring me and decided to escalate this to the Revdex.com.