Gutter Helmet Systems

March 18th we had our Sales Consultant out to Mrshome and she did sign a contract to replace an 80' 5k gutter with downspouts on both ends of the gutter, with a 6k gutter installing only one downspoutShe wanted only one for the reason she has foundation problems at one side of the homeWhen the office received the contract we questioned the replacement of the gutter due to an 80' gutter needing to drop 1/" for every 20'This would put the gutter well below the roof line causing water to over shooting the gutterWe are guilty of calling on the 20th with the install being the next day, we had it in the calendar but it wasn't set for the 80' gutter to be deliveredWe did put place it back into the calendar for install for the 28th, and wanted our Install manager to speak with her about adding a downspout to the other side before expediting the work orderShe didn't want a downspout added due to her problemsOur Manager wanted to come out to meet with her and go over all options with the job and she declined and just wanted to cancel the jobUnfortunately it seams we did have a communication brake down on our behalf, but wanted to insure the customer what ever needs done to make sure everything worked with the replacement gutter, we would make it rightMrsdeclined to meet with out Manager and on the 28th we did cancel the contract and there was no monies put down for the workWe are willing for our Manager to meet with Mrsto go over all concernsWe are a Company that stands behind and warrants all work preformed, if we question any contracts, we like to address it in a timely mannerOur apologizes did go out to Mrsfor the lack of communicationThere is no pretenses, every job is different from one to the otherOur intention is to do it correct the first timeRegional Operations Manager

We met with this customer on November 4th, and determined that we can put Gutter Helmet on the front of the home due to a new applicationThe home has decretive blocks below the gutter which didn't allow us to lower the gutter to install prior to We do have Mrson schedule for Wednesday the 11th this week, and she is pleased that we are standing behind our products Ron S [redacted] ***

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

The only reason I ask that this complaint/issue not be closed is that the vendor, Harry Helmet - Gutter Helmet, has not yet performed the work that we agreed to Where my original complaint was their hesitance to honor warranty repair, they did agree that the repair did actually fall under warranty But, based on their advice, I filed an insurance claim as there was also storm damage to the gutter protection system My insurance company has agreed to pay for a large portion of the damage and I have requested Harry Helmet to do a complete reinstall of the system with new material That work has not yet occurred I am patiently waiting for them to schedule the work I expect/hope they will schedule the work in the next 1-weeks I will advise the Revdex.com when that work is done as agreed

Service manager met with customer @ 2:on September 16th, to review claim The system is nailed to the roof and sppears to be from the original installation years ago He explained to the customer that we can replace the brackets under Warranty and get things working However, there is hail damage to the Gutter Helmet and roof and that should be address first Customer will contact his homeowners insurance company tomorrow and keep us posted The insurance company will need to address the damaage to the roof and Gutter Helmet We will await further contact from customer

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

On September 30th the customer was called to let them know we have them on schedule for Service on the 6th of Octand we will call the day before to confirmCalled the 3rd of Octto confirm and service was out on the 6thThe service crew was out cleaned the birds nests out and
took corrective measures to make sure the birds couldn't nest again by replacing the end caps on the Gutter HelmetThe Service Manager also did a follow up call to make sure the customer was aware of what the service crew did that dayCustomer thanked you for the service being completed

Revdex.com received call from business stating they have addressed consumer's concerns

This issue has not yet been resolved and should remain open I was out of the country for the past 2+ weeks with no access to my email and thus unable to make further progress The Gutter Helmet representative was aware of my schedule and I have reached out to him again since my return We are making progress and they are giving me an estimate on a entire new roofing system as well as a warranty repair
I will follow up with the Revdex.com when we have agreed on a course of action
Thank you for your involvement in this issue

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***

March 18th we had our Sales Consultant out to Mrs. home and she did sign a contract to replace an 80' 5k gutter with downspouts on both ends of the gutter, with a 6k gutter installing only one downspout. She wanted only one for the reason she has foundation problems at one side of the home. When the...

office received the contract we questioned the replacement of the gutter due to an 80' gutter needing to drop 1/2 " for every 20'. This would put the gutter well below the roof line causing water to over shooting the gutter. We are guilty of calling on the 20th with the install being the next day, we had it in the calendar but it wasn't set for the 80' gutter to be delivered. We did put place it back into the calendar for install for the 28th, and wanted our Install manager to speak with her about adding a downspout to the other side before expediting the work order. She didn't want a downspout added due to her problems. Our Manager wanted to come out to meet with her and go over all options with the job and she declined and just wanted to cancel the job. Unfortunately it seams we did have a communication brake down on our behalf, but wanted to insure the customer what ever needs done to make sure everything worked with the replacement gutter, we would make it right. Mrs. declined to meet with out Manager and on the 28th we did cancel the contract and there was no monies put down for the work. We are willing for our Manager to meet with Mrs. to go over all concerns. We are a Company that stands behind and warrants all work preformed, if we question any contracts, we like to address it in a timely manner. Our apologizes did go out to Mrs. for the lack of communication. There is no false pretenses, every job is different from one to the other. Our intention is to do it correct the first time. Regional Operations Manager

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

The only reason I ask that this complaint/issue not be closed is that the vendor, Harry Helmet - Gutter Helmet, has not yet performed the work that we agreed to.  Where my original complaint was their hesitance to honor warranty repair, they did agree that the repair did actually fall under warranty.  But, based on their advice, I filed an insurance claim as there was also storm damage to the gutter protection system.  My insurance company has agreed to pay for a large portion of the damage and I have requested Harry Helmet to do a complete reinstall of the system with new material.  That work has not yet occurred.  I am patiently waiting for them to schedule the work.  I expect/hope they will schedule the work in the next 1-2 weeks.  I will advise the Revdex.com when that work is done as agreed.

This issue can now be closed.  Harry Helmet/Gutter Helmet did follow through with the work as promised.  They ended up doing a complete reinstall of the old system at a price that was agreeable to me.
Thank you for your assistance in this matter and your patience while I worked through this with Harry Helmet.

Service manager met with customer @ 2:00 on September 16th, 2014 to review claim.  The system is nailed to the roof and sppears to be from the original installation 17 years ago.  He explained to the customer that we can replace the brackets under Warranty and get things working. ...

However, there is hail damage to the Gutter Helmet and roof and that should be address first.  Customer will contact his homeowners insurance company tomorrow and keep us posted.  The insurance company will need to address the damaage to the roof and Gutter Helmet.  We will await further contact from customer.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I explained the attempts to get a response prior to contacting Revdex.com were disappointing but the results are satisfactory. I explained that we all fall short at some point but the final test is how we recover from it. This company recovered just fine.

We have responded to the [redacted]'s complaint. Our service technician met with them at their home on Saturday, 05/23/15. He went over their issues with them and made minor adjustments to their Gutter Helmet.

We met with this customer on November 4th, 2015 and determined that we can put Gutter Helmet on the front of the home due to a new application. The home has decretive blocks below the gutter which didn't allow us to lower the gutter to install prior to 2015. We do have Mrs. on schedule for Wednesday...

the 11th this week, and she is pleased that we are standing behind our products.
Ron S[redacted].

Installation manager meeting with customer today.  Update will follow from [redacted].

This complaint was resolved on 7/31/14 per our manager in Ohio.  Customer was not present to observe work.