Gutter Stuff, LLC

We will be happy to position the gutters and add a downspout for maximum drainageThe price of the downspouts and labor will be $All other storm damage has been repaired at no costIf any further questions please inform us of the information.Sincerely Greg Dunn

I am trying to get another opinion on my guttersI do admit they needed to be cleaned out but someone from the company told me you only have to get them cleaned out once a yearNow I am being told to times a yearI am very concerned since Gutter and Stuff told me they charge over to clean guttersI had another company do it in the past for $Another red flag that was raised, when I called him back to let him know that another company was at my house and told me they thought gutters were hung badly in the front of house the gentleman from Gutter and Stuff said they would not honor the warranty on the gutters if I had someone else work on themMy gutters are still leakingGutter and Stuff said I needed another downspout before they can fix the leakWhy did they not say that when they put them up to begin withThe estimate to put in another downspout and fix shingles is over I do admit after he showed me pictures there must have been storm damageAn appointment was missed and I made it clear that I probably would not have been so upset that I contact Revdex.com if it wasn't for thatHe commented that they must have came but missed meNo note on door that they had been there or phone call to me to rescheduleBottom line is my gutters still leak and he will not fix them unless I invest in another downspoutI am very appreciative that he did put gutters back up which he said was storm damage at no costI am trying to get another professional opinion on fixing gutters before I invest more with Gutter and StuffI really would want to get another professional before issue resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI'm sorry it took a while to get back with youMy computer was on the blinkNo it was not settled Gutterstuff said they would fix my light andcrawl space cover but no compensation for the charge on furring stripsThere were some other things that was not up to par they scratch window up putting it end but I didnt make a stink about that there is wood showing on the front porch it is not acceptable to me Regards, Betty Fleenor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10656856, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The gutters have a year warranty for how they were installed There isn't anything written or implied when I contracted them to do the gutters, that if the gutters would start to leak they would put in another downspout and charge $ The gutters should be under warranty that they would not leak and were installed correctly That if a problem arose that the warranty would cover that As far as Gutter and Stuff correcting all the storm damage, that is not correct I did have Greenwell Home Pro fix the shingles on the roof that Gutter and Stuff said was due to storm damage The other gutter coming off the side of the house that Gutter and Stuff said was due to storm damage was fixed by Gutter and Stuff I am still not certain that it was storm damage that caused the gutter to come off the side of the house, but there is that possibility it wasThere is still an issue of what it would take to put up another downspout at my house From the photo of the front of the house you can see where I had them move the gutter to the front of the house where it drains into the yard Originally there was only downspout by the garage that drained into the flower bed One of the reasons I wanted new gutters was to move the downspout from draining into the flower bed because water had no where to go It was causing damage to the foundation of my house I had to have B Dry come out and repair a crack where water was leaking into the basement Even though B Dry repaired the crack, they said if I did not move the downspout from draining there, an issue would just arise in another part of the foundationSo that is why I wanted the downspout moved from the flower bed Gutter and Stuff is wanting to put a downspout back in that same spot They said one option was to put something that would angle the rainwater down the driveway If you look at photos of my driveway, if a downspout was put there it is possible water would go in the garage Not only that every time you walked into the house when it is raining you would have to walk thru rainwater coming from that downspout There is a retaining wall right by the sidewalk The only way to really put a downspout there is to run something from a downspout under the sidewalk and retaining wall into the yard and that would be very expensiveGreenwell Home Pro said there was no need to do thatThat if the gutters were put up correctly and angled down to the one downspout that would work They said the problem with my gutters is they have them angled as if a downspout was near the garage and not to flow to the one downspout in the front of the houseI am wandering if Gutter and Stuff cannot do the work under their warranty to angle the gutters themselves, if I could get Greenwell Home Pro who is Revdex.com certified to correct the front gutter issue, and have Gutter and Stuff pick up the bill I should not have hired a company that was not Revdex.com certified I don't know what good a year warranty is on the gutters, if they are saying I have to spend more money to have them do it correctly this time (which would be a total mess when it rains walking into my house or water in the garage they way they would want to fix the problem now.) Maureen Fifer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10656856, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below See attachments Regards, Maureen Fifer

ID#***The firing strips were not charged until we tore off the gable end sidingWe could not see behind the existing shake siding until it was tore offThe customer and family were to remove the cedar siding, but then asked if we could take the siding off, her family was no longer available
to do the workAfter removing the cedar shakes off the gable we had to build out and prepare wall for siding installationThe firing strips/and bad wood were in the contractAll extra wood was @ $ftincluding materials & labor to install and deliverA copy of the contract and Work Change Order and itemized list was given to Ms*** and was signed by Ms*** and paid in full.We pride our workmanship and customer serviceWe did a professional job For Ms***She was in agreement with the contract and gave permission for the work to be done with her signature on the Contract and Work change Order.lf any further questions please feel free to contact us, we will be available to answer any questions or concerns. Sincerely,*** ***

The customer home improvement project was completed on 4/17/2015. Her final check was received on 4/22/2015. All work was completed and satisfactory to customer when final check was received.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I'm sorry it took a while to get back with you. My computer was on the blink. No it was not settled Gutterstuff said they would fix my light andcrawl space cover but no compensation for the charge on furring strips. There were some other things that was not up to par they scratch window up putting it end but I didnt make a stink about that there is wood showing on the front porch it is not acceptable to me.
Regards,
Betty Fleenor

I am trying to get another opinion on my gutters. I do admit they needed to be cleaned out but someone from the company told me you only have to get them cleaned out once a year. Now I am being told 3 to 4 times a year. I am very concerned since Gutter and Stuff told me they charge over 300.00 to...

clean gutters. I had another company do it in the past for $90.00. Another red flag that was raised, when I called him back to let him know that another company was at my house and told me they thought gutters were hung badly in the front of house the gentleman from Gutter and Stuff said they would not honor the warranty on the gutters if I had someone else work on them. My gutters are still leaking. Gutter and Stuff said I needed another downspout before they can fix the leak. Why did they not say that when they put them up to begin with. The estimate to put in another downspout and fix shingles is over 300.00. I do admit after he showed me pictures there must have been storm damage. An appointment was missed and I made it clear that I probably would not have been so upset that I contact Revdex.com if it wasn't for that. He commented that they must have came but missed me. No note on door that they had been there or phone call to me to reschedule. Bottom line is my gutters still leak and he will not fix them unless I invest in another downspout. I am very appreciative that he did put gutters back up which he said was storm damage at no cost. I am trying to get another professional opinion on fixing gutters before I invest more with Gutter and Stuff. I really would want to get another professional before issue resolved

We will be happy to position the gutters and add a downspout for maximum drainage. The price of the downspouts and labor will be $150.00 All other storm damage has been repaired at no cost. If any further questions please inform us of the information.Sincerely Greg Dunn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10656856, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The gutters have a 25 year warranty for how they were installed.  There isn't anything written or implied when I contracted them to do the gutters, that if the gutters would start to leak they would put in another downspout and charge $150.00.   The gutters should be under warranty that they would not leak and were installed correctly.  That if a problem arose that the warranty would cover that.  As far as Gutter and Stuff correcting all the storm damage, that is not correct.  I did have Greenwell Home Pro fix the shingles on the roof that Gutter and Stuff said was due to storm damage.  The other gutter coming off the side of the house that Gutter and Stuff said was due to storm damage was fixed by Gutter and Stuff.  I am still not certain that it was storm damage that caused the gutter to come off the side of the house, but there is that possibility it was. There is still an issue of what it would take to put up another downspout at my house.  From the photo of the front of the house you can see where I had them move the gutter to the front of the house where it drains into the yard.  Originally there was only 1 downspout by the garage that drained into the flower bed.  One of the reasons I wanted new gutters was to move the downspout from draining into the flower bed because water had no where to go.  It was causing damage to the foundation of my house.  I had to have B Dry come out and repair a crack where water was leaking into the basement.  Even though B Dry repaired the crack, they said if I did not move the downspout from draining there, an issue would just arise in another part of the foundation. So that is why I wanted the downspout moved from the flower bed.  Gutter and Stuff is wanting to put a downspout back in that same spot.  They said one option was to put something that would angle the rainwater down the driveway.  If you look at photos of my driveway, if a downspout was put there it is possible water would go in the garage.  Not only that every time you walked into the house when it is raining you would have to walk thru rainwater coming from that downspout.  There is a retaining wall right by the sidewalk.  The only way to really put a downspout there is to run something from a downspout under the sidewalk and retaining wall into the yard and that would be very expensive. Greenwell Home Pro said there was no need to do that. That if the gutters were put up correctly and angled down to the one downspout that would work.  They said the problem with my gutters is they have them angled as if a downspout was near the garage and not to flow to the one downspout in the front of the house. I am wandering if Gutter and Stuff cannot do the work under their warranty to angle the gutters themselves, if I could get Greenwell Home Pro who is Revdex.com certified to correct the front gutter issue, and have Gutter and Stuff pick up the bill.   I should not have hired a company that was not Revdex.com certified.  I don't know what good a 25 year warranty is on the gutters, if they are saying I have to spend more money to have them do it correctly this time.  (which would be a total mess when it rains walking into my house or water in the garage they way they would want to fix the problem now.)
Maureen Fifer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10656856, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
See attachments
Regards,
Maureen Fifer