Gutterglove South & Home Renovations

This company is only out to get your money. They don't show up, don't call and when you try to cancel the contract, they want 30% of the total price, which in my case is over $3,000 for no work whatsoever. If they can't show up for an appointment, how do I know they are going to show up and do the work, let alone complete it or use the materials they promised to use. Stay as far away from this company and Bath Planet, their subsidiary.

I went on line and found a Best Choice Home bathroom installer. I entered my information and received a call on 08/14/18 at 10:43 am asking me to call and schedule an appointment.
I called on 8/15/18 and an appointment was set up for 8/24/18 at 12 noon. *** came and we discussed what I wanted done in my bathroom. I wanted the tub removed and a shower installed. We reviewed all the choices of tile, doors, fixtures, etc. and once that was done, he informed me of the price. He said a deposit of $3,990 was required and the rest later on. I gave him my charge card and the order was done. I told him I didn't expect installation until after Thanksgiving. He said fine.
I got a call and an email from *** introducing herself and welcoming me as a customer. This was on Monday, August 27th.
On Tuesday, September 4th,*** left a message at 11:55 am on my answering machine stating that he needed to set up an appointment to measure the area to be worked on. I returned his call on Wednesday, September 5th and we set up a time for Friday, September 7th at 6 pm.*** never showed up and never called to change the appointment. I emailed Nichole on Sunday, September 9 at 7:35 pm and told her what happened and asked if there was someone else who could come and measure.
*** called me on Monday, Sept. 10th and left a voice mail and I returned her call. She said*** would call me during his 'lunch hour? to reschedule the measuring.
I did not get a call during the day and did not have a message on my machine when I got home on Monday night. I emailed *** at 6:32 pm letting her know that I have not heard from*** and that I just want to know how to cancel my order.
She emailed me back at 7:01 pm and said she has forwarded my email to the office manager and that she'll take care of everything from there.
I finally got a call from*** on Monday 9/10 at 6:53 pm and I told him I was cancelling the order.
On Wednesday, Sept. 12th I emailed *** to ask if I was still responsible for the down payment because I didn't see that it had been removed from my charge card.
I got an email at 7:37 that she was leaving the office and would have an answer for me the next day.
At 8:33 pm *** called stating that he was the owner of Bath Planet. I explained all I had been through and that I have lost all trust with his company and that I wanted to cancel the order. He said ? we have a contract'..'. I interrupted him and shockingly asking him if he was holding me responsible for the whole thing and I hung up I was so upset.
I emailed *** on Wednesday, September 12th at 8:47 pm and told her I learned that *** wanted me to pay for the whole thing. She emailed me on Thursday, Sept. 13th that I would not be charge the entire price and that either she or *** would contact me.
On Friday, September 14th, I called my charge card and told them I was disputing the charge because the company broke the contract with their failure to keep appointments and promises.
On Friday night sometime after 5:30 pm, *** called me and told me that normally they charge 30% of the total charge for a cancellation, but she talked to *** and he agreed to only 10% of the total charge. Which would mean that I have to pay $904 for canceling the order. She also emailed me what she said at 5:51 pm. I told her since I felt that Bath Planet broke the contract due to their no show at the appointment and failed calls, I was going to go on with the dispute through my credit card company.
Product_Or_Service: Bathroom remodel for shower

Great work. Love the design and look of the windows.....and gutters......Rob was the best salesperson he was honest and very informative. You will be disappointed with the outcome.

The service was outstanding and Rob delivered all that he promised. They even followed up after the installation. In very satisfied with their work

I met with Robb about replacing my gutters. He was very professional, knowledgeable and answered all my questions. I'm looking forward to the gutters being installed.

Paid a deposit (by check) for gutter installation at one price but was offered a lower contract price by a different employee in another department. Charged the deposit for the new contract amount to my credit card and the balance was paid by check upon completion of the job. I expected to be contacted by the company for feedback of my satisfaction of the job, but that did not happen.
I left the country on vacation a few days after the installation where I was notified that my credit card balance had exceeded my credit limit due to unauthorized charges and fees applied to my by this company. The amount charged to my credit card was more than double the amount that was agreed upon and authorized under the new contract.
Upon my return, I made several attempts to contact the owner of the company but was advised by the bookkeeper that the owner would only refer me back to her and that when I signed the contract ( before the credit card was provided) I was authorizing the company to charge my card and they did not require my authorization for the excessive charges. The installation was shoddy, shingles were broken, and there are gaps between sections of the leaf guards.
This complaint is being submitted after numerous attempts to speak with Daniel Bradley, who I am told owns the company.
Product_Or_Service: gutters and leaf guards
Order_Number: n/a
Account_Number: n/a

Excellent service. High quality product. Competitively priced.