Guttermaxx, LP

Review: We had the gutters installed on our whole house at a cost of over $5,000 which was supposed to include a lifetime warranty. The gutters were not installed correctly and now part of them are sagging and pulling away from the fascia. Representative states that a tree fell on them and damaged the gutter which is untrue and wants to charge us for his poor installation. It took over a month for them to respond to our inquiry.

Product_Or_Service: whole house covered gutters

Desired Settlement: DesiredSettlementID: Other (requires explanation)

We want the gutters repaired/replaced at no cost.

Business

Response:

Business Response /* (1000, 5, 2013/08/06) */

Contact Name and Title: [redacted] , Construction

Contact Phone: XXX XXX XXXX ext 200

Contact Email: [redacted]@guttermaxx.com

A service representative from the company inspected the customer's gutters on 7/28/13. It was determined that the gutters had been damaged by falling tree limbs and had also broken some internal parts on the inside of the system. This was apparent by some denting to our aluminum. Damage to our gutter such as this is not a part of our no-clog guarantee.

As a goodwill gesture, the company completed repairs to the customers gutter at no charge on August 4, 2013. We believe the customer should be satisfied at receiving this goodwill gesture.

Sincerely

GutterMaxx L.P.

I would recommend being cautious when deciding to use Guttermaxx. I had installed on my own home and was 110% satisfied and love the product. HOWEVER, I recently had them installed on my older Aunt's home which was a large job. They OVER COMMITTED and UNDER DELIVERED. My Aunt felt that she was discriminated upon and faced age discrimination. They broke ever term of the agreement and did not show any measures of reimbursement or apology. She is less than happy with some of the outcomes of the product and I would probably not recommend this company in the future.