Revdex.comComplaint ID # [redacted] Customer ID [redacted] Artesia, NM I have enclosed remarks from my Service Manager and from the Tech who worked on the vehicle. I spoke with Mr. [redacted] around the 20th to the 25th of April. He suggested our tech is at fault and wants us to repair his...
vehicle for free. After attempting to explain how the spark plug may fall deeper into the cylinder he suggested our tech used a hammer and drove it down. The tech has enough experience to know how this procedure is done. The Tech has done this procedure on other Ford engines and knows the engine could be damaged if a plug falls. Mr. [redacted] stated he would get an attorney and sue us to fix it. I told him if that was the course he wanted to take our conversation was over and he should have his attorney contact me. Eddie G** Guy Chevrolet Company Artesia,NM
Revdex.comComplaint ID # [redacted] Customer ID [redacted] Artesia, NM I have enclosed remarks from my Service Manager and from the Tech who worked on the vehicle. I spoke with Mr. [redacted] around the 20th to the 25th of April. He suggested our tech is at fault and wants us to repair his...
vehicle for free. After attempting to explain how the spark plug may fall deeper into the cylinder he suggested our tech used a hammer and drove it down. The tech has enough experience to know how this procedure is done. The Tech has done this procedure on other Ford engines and knows the engine could be damaged if a plug falls. Mr. [redacted] stated he would get an attorney and sue us to fix it. I told him if that was the course he wanted to take our conversation was over and he should have his attorney contact me. Eddie G** Guy Chevrolet Company Artesia,NM